If possible I would give this place 0 stars..went to the Hugo lot looking fo a used car. I am a customer that put money down to hold a car I was very ...interested in. We were told by the salesman that he would hold it until we got our financing. Called on a Friday to tell him we would be there to pick it up Saturday, no more than two hours later, salesman called back and said he had sold the vehicle, the one that we had put money down on AND had a bill of sales. Absolutely would NOT recommend this dealership to anyone! How can they still be in business?! Worst business service I have ever seen!
I called the evening before to verify the vehicle we were interested in was still available. I wasn't sure I got the correct place because the guy ans...wered the phone as though I had called him home number. I clarified that I had called North Suburban auto sales and verified the car was still available. We drove and hour and half to see the car the following morning. We took a test drive and liked the car. We signed a purchase agreement and gave them a down payment. We then started the financial transaction with our bank. North Suburban auto sales does not keep the titles to the vehicles on the premise. Our bank required this information, so we were told we would have to wait a day or so for them to get it. We drove the hour and half back home, only to be called by the sales guy and told that someone had written the wrong price on the car and that he was not going to sell it for that price. I then had to put a stop payment on my check. This company is very unprofessional and I would not recommend this dealer to anyone.
I went to the Saint Paul location and was interested in a car, but I was concerned about its quality so I wanted to confirm it with the dealer and per...haps negotiate. The salesman called the general manager, JAN so we can negotiate with him. The general manager was irritated by the fact that we said there is something wrong with the car. He denied and kept saying nothing is wrong with the car and he hung up on the salesman. At this point I was already hesitant about buying a car from an unprofessional dealership. He called back and wanted to talk to me. The first thing he said to me was "what do you want?" I told him I want to negotiate the price and he cut me off saying "not an option. If you don't want it I already have a customer that is going to buy it tomorrow." Very unprofessional and unacceptable. I will not be going back to that place. Don't waste your time.
Customer wanted to buy the vehicle, there was nothing wrong with it, he wanted me to think there was so he could buy it for thousands less. We inspect... all vehicles and price to sell we are generally the lowest priced and offer warrantys with all of our vehicles. We have been in business since 1984...