Georgia Import Auto Hours
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I was looking for a reliable vehicle and came across sales person Vernon Love as soon as I walked onto the car lot. I explained what I was looking for... in detail and “VERNON DELIVERED“ I purchased a vehicle which also came with a warranty. Many thanks to Vernon and staff. John Twigg
If you are thinking about buying a ar from this dealer, don't walk away, RUN! This dealer sold us a vehicle that has had several problems since purchasing... it. We did not have the vehicle for 3 months before all the issues started. It has literally had more than $4,000 in repairs. We asked the dealer about these repairs and they did not care. We asked them how could they not know or fix these issues given that they started when we purchased the car. The salesman (Phillip) literally told us, "It's a used car, you bought so you pay for it" They care nothing about making their wrongs, right. All they care about is how to make additional money off customers without even giving slightest care about their product. It is shameful they call themselves a dealer. These people do not care about customer service and do not care about making things right. Please, I urge you, if you are thinking about buying a vehicle, do not but from these people. It is sad to say, but they're borderline crooks. Please heed this warning. If you do buy from them, YOU WILL REGRET IT!
Dear customer, We are not sure how a broken axle on your vehicle that you purchased back in August is costing $4000. The whole car was sold for $5990 ...4 months ago. When you called two days ago we requested that you bring the vehicle in for an inspection, but you didn't want to do that. You had opted out of the warranty during the purchase process. How do you expect the dealer to cover a repair four months after a sale. Specially if the car was sold AS IS WHERE IS. We did tell you that we will do our best to get it done at the lowest price, but you kept insisting that you wanted it to be free. As always feedback is appreciated but when it is used as a tool to blackmail a business it is not considered feedback anymore. Here are our business practices: Our reconditioning processes for retail vehicles (Non Trade In vehicles) Experienced technicians put every vehicle through a rigorous Certified Quality Inspection--over 75 points must check out before it meets our high standard on selected units. On Average we spend 12 hours on every vehicle sandwiched between two meticulous inspections before it is handed over to sales department. Sales department test drives the car. Sometimes sales staff drives the vehicle home for extensive testing. If it passes, the vehicle is offered for sale. SALES PROCESS: Customers are allowed to take vehicles to any certified mechanic shop within 15 mile radius before purchasing. Free carfax report is provided on every vehicle for sale. We always include at least a 6 months 6,000 mile warranty with every sale. However, customer is given an option to opt out if they are not happy with the price. If customers opt out of the warranty, the vehicle is sold AS IS WHERE IS AFTER SALES SERVICE: We understand that Used cars can sometimes develop issues even after the strictest quality control processes. less than five percent of vehicles we sell run into minor issues. So here is what we do with them. The customer is referred to our service department who requests the vehicle to be brought in so our technicians who inspected the vehicle originally can go over it again and determine the best and most economical route to fix the vehicle. If customer had opted out of the warranty they are asked to pay a minimal amount to cover the repair. Usually our price is 50 percent of the quote from a franchise dealer. However, if the customer had gotten the warranty and the repair is covered by the warranty the customer would only be responsible for the deductible.
This was a great experience with buying a used car for my son. Phillip was knowledgeable, extremely courteous and made the process quick and painless.... I greatly appreciated the fact this was a no-pressure activity… they let me look at and test drive several vehicles at my leisure. I would definitely recommend GA Import Auto to anyone in the market for a good used car, and they will be on my short list of dealerships when I go to buy my next vehicle.
The sales team here made my wife and I feel like home. Thanks Greg for all the work you've done. I definitely will see you all soon to purchase another... vehicle.
I bought the nissan rogue from Georgia auto import.It was the easiest car purchase ever. The staff was very friendly and the sales people were not pushy... at all. Greg was great!! I will definitely recommend Georgia Import Auto to all my friends and family.
Car was rusted underneath but was painted over to hide rust.Greg knew we were weary of rust because our last vehicle was rusty. He assured us we did not... need to worry about rust. We purchased car and took to our mechanic to be serviced. Was informed of excessive rust. Next day got new tires and dealer informed us of bad rust at pinch welds on wheels that could be dangerous. I guess when your in your 70's you should be more aware of dishonest car dealers. My fault for believing that people are not going to cheat you.
First and foremost, thank you for purchasing your vehicle from us! We appreciate you taking the time to reach out and share your comments and feelings... about our dealership. We rely on customer feedback for quality control. We are really disappointed to hear that you are unhappy about the rust situation on your vehicle. I spoke to Greg about this and according to him he did not promise that the vehicle would be rust free. From our experience every vehicle has some rust. We install new rotors on cars and after a few days we see rust on those rotors. Your vehicle being over 10 years old would have some rust on it. But it should NOT be unsafe to drive. I would recommend that you drop off the vehicle at our service center so we can take another look at it and make sure it is safe. The service center is open Monday through Friday 9AM to 6PM. Please call our service manager at 470-545-2204 to make an appointment. We apologize for the inconvenience. Please allow us to make things right for you. THANKS.
I drove a hour and 15 mins to purchase a used car got there the car was not ready for purchase ? There were service Mechianic wrong vehicle ? But I was... told the vehicle was ready to go ? First when I got there being an African American No one spoke or greeted me? After 15 min the salemen show up? All he said he was sorry that I drove this far and the vehicle was not working? Being a business owner myself I know how to treat peoples regardless of Color? Georgia Import this is Unacceptable? Thank you
We are sorry that we could not attend to you on time when you came in. We were short staffed that week and our sales manager who is an African America...n as well was on vacation. We do not discriminate. It was just a busy day and preference is given to customers who had appointments.
I was pleased to find my dream color combination,let alone my ideal car and the staff was great to deal with,a great experience over all. I would buy another... car from them.
Great experience! Very professional business. Everyone was very nice and helping. I would definitely recommend anyone to come to this location. Everything... was very smooth and we were happy.
Wonderful and helpful! Kevin was so extremely comfortable to work with and they have done everything they said. I would definitely recommend Kevin at... GA Import Auto!!!