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ALM Gwinnett

(1,171 reviews)
Visit ALM Gwinnett
Sales hours: 12:00pm to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 10:00am–6:00pm
Tuesday 9:00am–9:00pm 10:00am–6:00pm
Wednesday 9:00am–9:00pm 10:00am–6:00pm
Thursday 9:00am–9:00pm 10:00am–6:00pm
Friday 9:00am–9:00pm 10:00am–6:00pm
Saturday 9:00am–9:00pm Closed
Sunday 12:00pm–7:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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(678) 430-8039 (678) 430-8039

Inventory

See all 245 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2006.
Our friendly, dedicated team at ALM Gwinnett, wants to help you find the perfect vehicle at the right price point. We'll answer your questions, let you explore your favorite vehicles, and take you for a test drive so you can see what it's like to get behind the wheel. Of course, you can shop with ALM Cars from anywhere in the United States because we offer nationwide shipping. This lets you take advantage of all the perks of shopping with us no matter where you are. Fees vary based on where you want us to deliver the vehicle, and you can contact our team to get a quote. Customer satisfaction is always our primary goal.
With our Five-Day/300-Mile exchange policy, you can swap your vehicle for something else from our inventory ..

Service center

Phone number (678) 430-8039

Service hours

Monday
10:00am–6:00pm
Tuesday
10:00am–6:00pm
Wednesday
10:00am–6:00pm
Thursday
10:00am–6:00pm
Friday
10:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(1,171 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of ALM Gwinnett from DealerRater.

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I recently bought a vehicle from this location, and while

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty decent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car — but the charger doesn’t work at all. That’s bad enough, but what’s worse is how everything was handled after. I tried reaching out multiple times — called at least 4 or 5 times — just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: “If you’re not happy, just bring the car back. We’ll be waiting.” Who says that to a customer? It wasn’t just dismissive — it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn’t believe it. Let me be clear: this isn’t about the car. It’s about how they treat people after they get your money. That’s when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you’re on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had.

I recently bought a vehicle from this location, and while

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty decent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car — but the charger doesn’t work at all. That’s bad enough, but what’s worse is how everything was handled after. I tried reaching out multiple times — called at least 4 or 5 times — just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: “If you’re not happy, just bring the car back. We’ll be waiting.” Who says that to a customer? It wasn’t just dismissive — it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn’t believe it. Let me be clear: this isn’t about the car. It’s about how they treat people after they get your money. That’s when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you’re on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I recently bought a vehicle from this location, and

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty decent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car — but the charger doesn’t work at all. That’s bad enough, but what’s worse is how everything was handled after. I tried reaching out multiple times — called at least 4 or 5 times — just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: “If you’re not happy, just bring the car back. We’ll be waiting.” Who says that to a customer? It wasn’t just dismissive — it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn’t believe it. Let me be clear: this isn’t about the car. It’s about how they treat people after they get your money. That’s when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you’re on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had

I recently bought a vehicle from this location, and

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty decent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car — but the charger doesn’t work at all. That’s bad enough, but what’s worse is how everything was handled after. I tried reaching out multiple times — called at least 4 or 5 times — just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: “If you’re not happy, just bring the car back. We’ll be waiting.” Who says that to a customer? It wasn’t just dismissive — it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn’t believe it. Let me be clear: this isn’t about the car. It’s about how they treat people after they get your money. That’s when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you’re on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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The client service and great attitude of their crew left

The client service and great attitude of their crew left me with a favorable impression while interacting with them

The client service and great attitude of their crew left

The client service and great attitude of their crew left me with a favorable impression while interacting with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Their customer service is approachable, they treated me

Their customer service is approachable, they treated me with courtesy and provided all the necessary information to ensure I felt completely confident

Their customer service is approachable, they treated me

Their customer service is approachable, they treated me with courtesy and provided all the necessary information to ensure I felt completely confident

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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The team at this dealership was exceptional, sharing the

The team at this dealership was exceptional, sharing the car's features with me with such care. Their guidance felt effortless, and their customer service was truly remarkable

The team at this dealership was exceptional, sharing the

The team at this dealership was exceptional, sharing the car's features with me with such care. Their guidance felt effortless, and their customer service was truly remarkable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Spoke with Amani Johnson to inquire about a vehicle.

Spoke with Amani Johnson to inquire about a vehicle. But they refused to provide the total price of the vehicle when asked. Games and terrible service.

Spoke with Amani Johnson to inquire about a vehicle.

Spoke with Amani Johnson to inquire about a vehicle. But they refused to provide the total price of the vehicle when asked. Games and terrible service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Awesome and personalized attention, I've to highlight

Awesome and personalized attention, I've to highlight customer service team, they sent me all the request information and different purchase options

Awesome and personalized attention, I've to highlight

Awesome and personalized attention, I've to highlight customer service team, they sent me all the request information and different purchase options

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Good experience with this dealer, they behaved in a

Good experience with this dealer, they behaved in a professional and trustworthy manner, offering me several interesting purchasing options through their attentive customer service department

Good experience with this dealer, they behaved in a

Good experience with this dealer, they behaved in a professional and trustworthy manner, offering me several interesting purchasing options through their attentive customer service department

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I was very pleased with my interaction with this dealer,

I was very pleased with my interaction with this dealer, as they have a customer service team ready to quickly satisfy any requirements, they attended to me very quickly and with very useful answers

I was very pleased with my interaction with this dealer,

I was very pleased with my interaction with this dealer, as they have a customer service team ready to quickly satisfy any requirements, they attended to me very quickly and with very useful answers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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This dealer left me with a pleasant impression thanks to

This dealer left me with a pleasant impression thanks to its outstanding group of customer service employees, they were friendly and focused on providing me with answers and solutions

This dealer left me with a pleasant impression thanks to

This dealer left me with a pleasant impression thanks to its outstanding group of customer service employees, they were friendly and focused on providing me with answers and solutions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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