ALM Gwinnett

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty decent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car — but the charger doesn’t work at all. That’s bad enough, but what’s worse is how everything was handled after. I tried reaching out multiple times — called at least 4 or 5 times — just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: “If you’re not happy, just bring the car back. We’ll be waiting.” Who says that to a customer? It wasn’t just dismissive — it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn’t believe it. Let me be clear: this isn’t about the car. It’s about how they treat people after they get your money. That’s when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you’re on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had

The client service and great attitude of their crew left me with a favorable impression while interacting with them

Their customer service is approachable, they treated me with courtesy and provided all the necessary information to ensure I felt completely confident

The team at this dealership was exceptional, sharing the car's features with me with such care. Their guidance felt effortless, and their customer service was truly remarkable

Spoke with Amani Johnson to inquire about a vehicle. But they refused to provide the total price of the vehicle when asked. Games and terrible service.

Awesome and personalized attention, I've to highlight customer service team, they sent me all the request information and different purchase options

Good experience with this dealer, they behaved in a professional and trustworthy manner, offering me several interesting purchasing options through their attentive customer service department

I was very pleased with my interaction with this dealer, as they have a customer service team ready to quickly satisfy any requirements, they attended to me very quickly and with very useful answers

This dealer left me with a pleasant impression thanks to its outstanding group of customer service employees, they were friendly and focused on providing me with answers and solutions

Avoid these guys at all cost. I thought a link from Sam's Club would mean they would be reputable but they delivered my car with check engine light on and hung up on me numerous times, I now have 2 weeks on my extended temporary tag and cannot even get anyone at ALM Gwinnett to answer the phone and same for corporate. Called another branch and they answered but told me they did not have a way to get me in touch with anyone at corporate. The few employees that were responding and returning calls have now all left the company. One of them even told me "That place is a scam"