BMW of Brooklyn

4.3
(648 reviews)

Inventory

  • No photo available
    BMW Certified
    2020 BMW X1
    5,720 mi.
    $39,844
    CPO Warrantied
  • No photo available
    BMW Certified
    2019 BMW X3
    31,604 mi.
    $39,193
    CPO Warrantied
  • No photo available
    BMW Certified
    2019 BMW X3
    34,172 mi.
    $41,395
    CPO Warrantied
  • No photo available
    BMW Certified
    2019 BMW X5
    29,172 mi.
    $53,505 $1,487 price drop
    CPO Warrantied
  • No photo available
    BMW Certified
    2019 BMW X4
    27,044 mi.
    $45,555
    CPO Warrantied
See all 16 vehicles from this dealership.

Reviews

4.3
(648 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

This place is a racket.

This place is a racket. STAY AWAY. I brought my 2020 4 series in because my taillight had malfunctioned months earlier. I was given Ernie Wan as the service coordinator. Mr. Wan told me the cost was $295 to run a diagnostic. I should have left at this point. I asked Mr. Wan why he would need to run a diagnostic if the warning light is on. He danced around the issue but seemed to let it go. I dropped my car off Friday morning and asked that he keep me posted because I need some advanced notice for pickup. I called him Friday evening, once on Saturday, twice on Monday and I sent an email reminding him that I work long hours so advanced notice would be appreciated. He did not return a single call or respond to my email. I receive a call Tuesday afternoon that the tail light is not covered under warranty because of body damage. There is a dent about 12 inches away. He admitted that the tail light was not cracked by he thinks that the frame shifted damaging the tail light. I asked for photographs showing the shifted frame but there were none. I sent him photographs from my house surveillance camera showing that the tail light was out before the dent. He did not care. I asked for phone number for BMW and he told me to google it. Frustrated I hung up. I then receive a text that the car must be picked up and if it is not I will be charged $179 per day for the loaner. I cancel my work meetings, rush to return the loan and my car was not ready to picked up. Stay away from this place.

1.0

Misrepresented features of vehicle before selling it to...

Misrepresented features of vehicle before selling it to me then insisted they would add them later “when chips came in.” The features cannot be added, I would have to get a new car. They are not interested in making it right. Just delay, delay, delay, broken promises, and more delay. GO SOMEWHERE ELSE TO BUY YOUR CAR!!

Dealer response

We regret to hear that you feel misled and assure you this is never the kind of feedback we want to receive. We want to look into this for you and ensure we get this resolved to your satisfaction. Will you please get in touch with our team directly at feedback@bmwofbrooklyn.com? We are unable to determine your contact information from this review but hope to hear from you. Thank you.

Consumer response

I have previously contacted you at your EMAIL address (are you kidding? You handle customer complaint issues through email? And one that you never respond to at that?). Your organization is deceptive and unethical. You have no intention of resolving the issue to my satisfaction or you would have already. This reply is just a way to make it look like you care when you don’t.

1.0

Disrespectful to client and unprofessional. Gave my...

Disrespectful to client and unprofessional. Gave my reserved car to other client before my response deadline without confirming with me while I'm thinking to change my payment plan. Unbelievable.

Dealer response

Grace, this is not the high standard of customer service we expect of our team. We understand your frustration with this situation, and your concerns will be addressed to ensure we provide better communication to our guests. We want the opportunity to help. If you were willing to send us a message at feedback@bmwofbrooklyn.com, we would like to assist you in continuing your vehicle search and rectifying any additional issues. Thank you.

1.0

On Thursday October 28, 2021 I brought my BMW 320 in...

On Thursday October 28, 2021 I brought my BMW 320 in for service as the "TPM" (tire pressure malfunction) light was on. On Friday October 29, 2021 the service agent Thomas Ciranni called me up saying that the tire sensor was missing. I tried to explain to him that this was impossible as the sensor is inside the tire. I asked if they took off the tire to check and see what was going on. He said no and that he doesn't want to waste his time having a technician to do so and if I was going to pay for them to do this. I couldn't believe what I was hearing. This is the basic scope of diagnosing the problem. After several minutes I finally convinced him to take off the tire and check inside. Sure enough they found the sensor. Thomas then sent me pictures saying the sensor broke off inside and pictures of my tire. He had no explanation on how the sensor broke or how the tire was cut inside. After BMW refused to accept any responsibility I picked up the car on Monday November 1, 2021. Upon doing so I noticed the same tire looked very low but I thought maybe my eyes were playing tricks on me. I proceeded home and in less than 24 hours the tire was flat. I contacted Thomas and he basically said I'm sorry there is nothing I can do. The car was not given in with a flat tire therefore shouldn't be returned with a flat tire. I tried speaking with the manager Nick Giordano and he too refused to accept any responsibility for the shoddy work performed.

5.0

Top-Notch. The Only Place to Buy Your BMW!!!

I’ve been in the market for a new car for over a year and couldn’t decide which one I wanted to buy. I kept searching and constantly changing my mind on the car. Everyone pretty much assumed that I wasn’t getting a new car. That all changed when I visited BMW of Brooklyn with a friend who was looking to buy a BMW. During my search, I did come across a few BMW models that caught my attention, but it wasn’t until I met Anthony Miccio, Client Advisor, that solidified my decision to buy a car. Anthony was courteous, knowledgeable and showed genuine interest in what I was looking for in a car. I also appreciated that he was very straightforward and did not try to upsell me with things that I didn’t want or need. There was never a moment that I felt pressured or unsure about what I was getting into. In fact, the very same day that I visited the BMW of Brooklyn, I ended up purchasing a car! That’s an almost impossible feat for a chronically undecisive person like me, but that’s how comfortable I was in Anthony’s hands. I met with Nick Hernandez, General Sales Manager, during the financial process. He was very personable and made the process easy and smooth. He took the time to explain all the options available to me and helped me figure out what I needed. He was an absolute joy to speak with, I felt like I was speaking with a longtime friend. I love my new 5 Series. What they say is true - the BMW experience is a whole another level! I highly, HIGHLY recommend BMW of Brooklyn to be your official BMW dealer. I give it 10 stars out of 5! You know where to go for your next BMW…you definitely know where I’m going!!!

Dealer response

Raymond, thank you for taking the time to leave us a review! We are so proud that we earned your business here at BMW of Brooklyn, and we will certainly let Anthony and Nick know that you appreciate their help. It was our pleasure to assist you, and it means a lot to know that we earned your ten stars. Enjoy your new BMW 5 Series!

5.0

I’ve been in the market for a new car for over a year and...

I’ve been in the market for a new car for over a year and couldn’t decide which one I wanted to buy. I kept searching and constantly changing my mind on the car. Everyone pretty much assumed that I wasn’t getting a new car. That all changed when I visited BMW of Brooklyn with a friend who was looking to buy a BMW. During my search, I did come across a few BMW models that caught my attention, but it wasn’t until I met Anthony Miccio, Client Advisor, that solidified my decision to buy a car. Anthony was courteous, knowledgeable and showed genuine interest in what I was looking for in a car. I also appreciated that he was very straightforward and did not try to upsell me with things that I didn’t want or need. There was never a moment that I felt pressured or unsure about what I was getting into. In fact, the very same day that I visited the BMW of Brooklyn, I ended up purchasing a car! That’s an almost impossible feat for a chronically undecisive person like me, but that’s how comfortable I was in Anthony’s hands. I met with Nick Hernandez, General Sales Manager, during the financial process. He was very personable and made the process easy and smooth. He took the time to explain all the options available to me and helped me figure out what I needed. He was an absolute joy to speak with, I felt like I was speaking with a longtime friend. I love my new 5 Series. What they say is true - the BMW experience is a whole another level! I highly, HIGHLY recommend BMW of Brooklyn to be your official BMW dealer. I give it 10 stars out of 5! You know where to go for your next BMW…you definitely know where I’m going!!!

Dealer response

Raymond, thank you for taking the time to leave us a review! We couldn't be happier to hear that Anthony and Nick both took such good care of you here at BMW of Brooklyn, and we will certainly let them know that you appreciate their help. We are proud that we earned your business, and we hope that you continue to enjoy your new BMW 5 Series!

5.0

BMW of Brooklyn always earns a 5 STAR score.

BMW of Brooklyn always earns a 5 STAR score. Their service is simply the best. Their staff are always knowledgeable, professional, and courteous. I love giving BMW of Brooklyn my family’s business and recommending all my friends to this BMW dealership. Last week, I personally picked up my 5th BMW from this dealership. A 2021 X7 M50i. In addition… A REAL SPECIAL THANKS to my salesperson - Anthony Miccio, sales manager - Rodney Duran and service manager - Nick Giordano for making this most recent purchase ever so special. THANK YOU FRIENDS! C. Tom

Dealer response

Thank you for taking the time to review us! We strive to deliver a seamless experience for our guests, and it is wonderful to hear that this was reflected in your time working with Anthony, Nick, and Rodney. Drive safely in your new 2021 BMW X7 M50i, and congratulations! We hope to see you back at BMW of Brooklyn down the road!

5.0

BMW of Brooklyn always earns a 5 STAR score. Their...

BMW of Brooklyn always earns a 5 STAR score. Their service is simply the best. Their staff are always knowledgeable, professional, and courteous. I love giving BMW of Brooklyn my family’s business and recommending all my friends to this BMW dealership. Last week, I personally picked up my 5th BMW from this dealership. A 2021 X7 M50i. In addition… A REAL SPECIAL THANKS to my salesperson - Anthony Miccio, sales manager - Rodney Duran and service manager - Nick Giordano for making this most recent purchase ever so special. THANK YOU FRIENDS! C. Tom

Dealer response

Thank you for taking the time to review us! We strive to deliver a seamless experience for our guests, and it is wonderful to hear that this was reflected in your time working with Anthony, Nick, and Rodney. Drive safely in your new 2021 BMW X7 M50i, and congratulations! We hope to see you back at BMW of Brooklyn down the road!

1.8

I purchased a BMW X5 almost 2 months ago. I finally...

I purchased a BMW X5 almost 2 months ago. I finally received my floor mats after weeks of emails and calls. I had not ONE call from my sales person after I purchased the car and NO return calls from him after leaving various messages. After almost 2 months I still do not have license plates and am waiting for a return call.....I am terribly disappointed and would not recommend this dealership to anyone, nor will I go back when/if I decide to buy another.

Dealer response

It is concerning to see your feedback as we try to deliver prompt and professional service. I understand we left the wrong impression and I am here to discuss these outstanding issues. Please reach out to feedback@bmwofbrooklyn.com. Thanks.

1.0

Never Again

I recently purchased a BMW X5. Super excited to buy my first luxury car at 56 years old. I finally received the floor mats they promised after almost 2 months of emails and phone calls. Also, I still do not have the license plates.... waiting for a return call (don’t hold your breath)! I have been in sales for years and would never treat clients with such disregard. The lack of follow up is terribly dissapointing and I would never recommend this dealership to anyone. I will certainly not go back if I decide to buy another BMW.

Dealer response

Dawn - We value your business, so this is disappointing feedback to see. Please reach out to us at feedback@bmwofbrooklyn.com and we will be in touch to help resolve the issue with your license plates. Thank you.

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