BMW of Brooklyn

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
82 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 17, 2019

    Nick Hernandez is Great definitely recommend him! Great experience, fast and easy, made it really simple got me into what i want , also the sales rep eugene... was great, made sure everything was right on sch and explained everything to me amazing team, I am so going back for that X4 m40i as a second car soon, thanks guys!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi John - It was our pleasure to assist you! We are thrilled that you were able to get into exactly the car you wanted. Thanks so much for your positi...ve feedback. We can't wait to help you get into your BMW X4 m40! See you then!

  • 1.0 out of 5
    June 28, 2019

    They screwed me over big time. I was scheduled to bring in my 7 series and get a loaner car. But the guy in the phone gave me wrong information and I... ended up waisting my time for no reason. Never again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It's disappointing to hear that you're upset with your experience at our store. We were able to fit you in for your oil change rather last minute, an...d get you on your way in your vehicle, without needing a loaner. We of course look forward to serving you again in the future, if you're willing.

  • April 30, 2015

    My service adviser, Mr. Neil G. rocks! He is the hallmark of great service and has a complete understanding of the ABC's of it. Accuracy, Brevity and Clarity.... A real loud shout out to Neil G. and Nick G.'s team. I am always satisfied.. Every time! Whether it be scheduled maintenance, upgrades or repairs, a honest answer, a resolution and a fair price is always given. Life Quality, you have a customer for life! The ultimate driving machine's service center... Thank you. Chun Tom

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Chun - We're happy to hear Neil and the team at Life Quality have been able to meet your expectations. Thank you for this great review. Best regards, ...Kerry Bruno, Life Quality BMW, Client Care Representative

  • 5.0 out of 5
    December 28, 2018

    It was great leasing my 2019 BMW X5 from BMW of Brooklyn in Bay ridge. Travis is amazing. He and everyone else at BMW of Brooklyn made this experience... very pleasant. This is the 2nd time we are leasing from this place. I will recommend to all my friends and will come back again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 28, 2018

    My experience with BMW of Brooklyn goes back for more then 6 years and have always received 5 star service for my BMW's. Nick Giordano and staff has always... provided my family and I with prompt and friendly customer service. The work that has been completed on all of our BMW’s whether repair, maintenance or warranty work has always met our high level of satisfaction. Nothing can say more about then it's original name, Life Quality BMW. Truly, a place where we can go and expect quality.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2.0 out of 5
    November 5, 2017

    Waste of time. Salesman(Vlad) seemed preoccupied with something else, even though their online person, confirmed the appt. twice with me. I would... not recommend this place. Dave

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Dave, Thank you for taking the time to provide your feedback. Your feedback is important to us and we use it to improve. If you have any additi...onal information you would like to discuss, please feel free to email me at kbruno@bmwofbrooklyn.com. Thank you, Kerry Bruno BMW of Brooklyn Client Care (718)215-4230 kbruno@bmwofbrooklyn.com

  • 5.0 out of 5
    September 28, 2017

    What a service center. I always feel like the red carpet is on the service floor at this service center and my BMW's and myself are the super stars. BMW... of BROOKLYN is the only place I will ever bring my weekend ultimate driving rocket machine. An honest assessment of the repair needed, technical know-how, fair pricing, genuine BMW original equipment parts and a knowledgeable staff. Danny Dermody and Nick Giordano are my service advisers. Love them like family!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your positive review, Chun! We are always glad to help and provide you with five-star service. Please let us kn...ow if there is anything else we can do for you and we hope to see you again!

  • 5.0 out of 5
    March 4, 2017

    I was looking for the right BMW showroom for a while I checked NJ I checked Queens, Long Island, and then finally I called Life Quality and spoke with... Catherine. The car for me sells itself the product is beautiful, It was a no brained for me to get myself into a BMW. Catherine treated me so kindly and had answers for all my questions. She was so respectful and lovely to work with, she's the best BMW has to offer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Blake, we appreciate your review! We're happy to hear that Catherine took such great care of you. We'll let her know to keep up the excellent work. ... We hope to see you again, thank you for your business!

  • 5.0 out of 5
    January 16, 2017

    I want to thank my service advisor, Colton. He was very helpful and professional. The repair was done in a very timely manner. I find that this dealer... is very responsible and honest will their customers. I would recommend this dealer 100%. Thank you Life Quality.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for your review, Francisco! We're happy to hear that Colton provided you with such excellent service. We look forward to seeing you again, th...ank you for your business and your recommendation!

  • 1.0 out of 5
    December 1, 2016

    They are the absolute worst service shop in all of brooklyn. They do absolutely nothing and keep the car all day long. If it comes to getting a BMW and... having to deal with their service, i'd take the bus from now on. They are horrible.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    It's disappointing that you have a negative impression of us, Veronica. It's always our goal to provide our customers with prompt, efficient service.... I would appreciate a chance to talk to you to see how I can help. Please contact me at your convenience so I can work on making amends. -Ellen Marshall, Executive Assistant, Life Quality BMW, 718-215-4228, ellen.marshall@lifequalitybmw.com

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