Reviews
Write a reviewGreat and trusting service
I bought this 2009 Dodge Challenger SRT8 from Danny Voss at Autoland Outlet in July 2015. I was hesitant to purchase from a dealer in another state (I'm from Nevada). My wife was even more hesitant and begged me not to do it siting many unseen problems. Danny, however, calmed all the nervousness and worked with me on everything. The car was exactly as advertised, the pice was reasonable and the service was exemplary. He helped with my shipping needs and the car arrived without a scratch. The only negative I see is that Autoland is too far away to recommend to my friends & family here in Reno. Other than that it was worth the wait. Thank you Danny & Adam for your help and support. And Danny, good luck on your marriage. If your marriage is anything like your service at work, it will be a tremendous success. God Bless you all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome guys. Awesome place. Goin back for seconds
Ditched my Cadillac SRX for a 2005 Ford excursion. Couldn't have made a better choice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My experiance with Autoland Outlets
Today I bought a mint 2007 Chevy Silverado 2500 Duramax from Autoland Outlets. They had exactly what I was looking for but to be honost I read the reviews and went there not expecting what was advertised and typical used car riff-raff. Contrary to my expectations the truck I went to see was above and beyond what I expected. Yes, it was a bit over "blue book" value but it was a low mile one owner thuck that was perfect. I really did get what I paid for and was very happy. The staff, Danny voss inparticular, was an A-1 profesional salesman who was 100% honost with me from the start. In fact, I had the oppurtunity to talk with most of the staff while they were doing my paperwork and I found they really do have a true passion for this niche vehical both in sales and service. Without a hesitation I would reccomend Autoland Outlets to anyone who is looking for a true hand picked nice vehical and will certianly check with them when time comes for service or purchacing another fleet vehical for my company. check them out if you are in the market for something your interested in that they are advertising. they won't "preasure" you into anything and you will be happy with what you see. Kevin
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
never returned email, or contacted
never got a return email, or phone call. not impressed
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are sorry to hear of any miscommunication with anyone. It is very important to all of us to make sure to contact each and every customer that has a question or concern. By not contacting a person we miss a huge opportunity in making new friends and customers. As with any good business when something of this nature is brought to our attention we go back and review what might have happened to prevent it from happening again. We would like to invite you to feel free to contact us with any questions that you may have regarding any of our vehicles that we have for sale. If you have the time please take a moment to go to our direct website, autolandoutlets.com , to view our whole internet inventory. We have new vehicles arriving every day. If you don't find what you are looking for let us know and we will see what we can find for you. As always we appreciate your input.
OVERPRICED AND TRUCKS HAD ISSUES! crooks
I went there to look at Diesel trucks. They assured me when I got there that their trucks were the best deals around. I ended up driving several of their trucks and noticed problems on all of them. There response was that its a used truck and that its just how it is. Well once I got home I looked up the NADA GUIDE values on the trucks I looked at and was shocked. Their prices were THOUSANDS over retail! Nada is the guide that all the banks and credit unions use so its the most accurate. No excuses here. They just plain try to rip you off. Be very careful with these guys as they have no shame and will take you for a fool.
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We would like to take a moment to thank everyone for all of there comments. These are great opportunities for us to learn how and what people are thinking. This is a unfortunate review and it is especially unfortunate that the individual who took the time to write this one feels the way that he does. We take a lot of pride in helping our customers and showing them a common courtesy with the utmost professional manner. Our dealership will continue to do so in order to keep our current and future customers happy and glad that they purchased a vehicle from all of us here at Autoland Outlets, Inc. We encourage each and every person to check the bank values of the vehicle that they are looking to purchase. If you don't have the means to do so we are more than willing to help. We also encourage everyone to check and see what comparative, similar vehicles are selling for. Just as there are vehicles that show a better book value than what they are selling for there are also vehicles that hold there desired value and sell for much more than what the books figure them to be worth. In todays world we are fortunate to have the means to shop comparatively for the right vehicle for the right price. We would like to extend an invitation to everyone to come and visit with us and see what we are all about. Please accept our invitation and we hope to see you soon. Happy Shopping.
Can not purchase a truck from a better place
I baught a 1998 dodge ram 2500 diesel from autoland. The description matched the truck perfectly and it was everthing they said it was. I drove 2 hours away from Naval Station Great Lakes to look at the truck. I loved is and they were able to work with me on the truck. I took the truck home and it seemed to run a little rough. I immediatly called autoland and told them what was going on. They instructed me to bring the truck back to them and let them look at it and told me they would fix whatever is wrong because they stand buy their trucks and dont want to have an unhappy customer. I dropped the truck off and in a few days it was repaired. Autoland spent well over a thousand dollars on an injector pump and lift pump for my truck and did not charge me a dime. I couldnt ask for better service and appreciation from them. xxxxxxgoes out to them. I would reccomend this place to anyone and hope to do future business with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Weird but awesome
They have a giant gravel lot.Trucks as far as you can see which is neat. I came looking for a dodge diesel but I bought a Duramax after I saw their selection. A lot of fun and laid back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Badger Fan 335
Bought my 04 Cummins Their! Guys cut me a great deal and were a lot of fun to deal with!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad Service
I found a vehicle online and I called to ask about it. When someone answered, he told me the vehicle that was only worth $12,000, according to Kelly Blue Book and other appraisal sites, was listed as $26,000. I tried to get him to lower the price, but he was stubborn. He told me I did not understand the supply and demand of diesel vehicles.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are glad to see that this customer took the time to use the Kelly Blue Book(KBB)feature that Cars.com offers. Please take the time to read further regarding this feature located towards the bottom of this page. It is unfortunate that we were unable to come to terms and assist them with the purchase of the vehicle that they were looking for. We acknowledge that they are only trying to find the right vehicle for themselves for the best price possible. We pride ourselves on offering the best customer care available. When it comes to assisting you with your purchase of a truck you will always be greeted by the most knowledgeable and courteous sales staff around. Our vehicle selection is like no other and you can be sure that you will find competitive prices and the best service from Autoland Outlets, Inc. in Roscoe IL. KBB and other appraisal values are also generally limited to common vehicles. Specialty or hard to find vehicles will likely not have KBB values that are accurate, since the market for such vehicles can vary based on many different factors. As useful as KBB values are as a baseline estimate of retail value, for those looking to buy a specific vehicle, it is more important to know what people are actually paying for similar vehicles. In response to the shortcoming of their standard retail value estimate, KBB's website also displays a price which indicates, "What consumers are actually paying for this vehicle." This value is often a better price guide than the standard suggested KBB value.