Ken Garff Mesquite Ford RV

I just bought a new 5th wheel here, Victor was very patient and helpful even when my credit union presented many difficulties. I couldn’t be happier with my experience there, Victor definitely earned a repeat customer (and I drove over an hour from Vegas).

Not only was my buying experience amazing . I came in today for my complimentary oil change and that was just as amazing . Dalene was waiting for me when I pulled in , she was so nice . Also the BEST part was when Dalene went over the inspection of my vehicle from top to bottom they didn’t insist on any unnecessary add-ons just for me to spend money! That also means they clearly did sell me a good vehicle in the first place . That is definitely hard to find these days ! They are most CERTAINLY a top notch dealership from sales to service !!

I purchased a vehicle from Tyler and Trent with Finance today. It was the best car buying experience I've ever had. If all my experiences were this Smooth and unstressful I'd purchase a vehicle way more often . I would definitely recommend this Dealership.

We have received great service on both our 2016 Edge and 2007 Mustang over the past eight years. Dalene and Brian in the service department have always gone above and beyond with customer service.

I would not purchase anything from them. If you have problem, I can assure no one their cares

Worst dealership ever. I took my F350 in for a cab swap "Standard Labor Time Standards" calls for 4 hours. Nearly a year later after a complaint to Ford Corporate I was told it was done they knew I flew across the country and was picking up a moving trailer. Upon arrival the vehicle was not safe operating condition and they failed to provide required DMV vin forms and safety inspection forms rendering the vehicle uninsurable without a valid vin # Which left me stranded in Casino with a truck and trailer the DMV told me I could not operate without insurance. I was forced to abandon the truck/ new trailer and was told to sue then their Bond company Traverlers Insurance and Surity, seemed delighted to claim "our liability is only $5000" under a mechanics bond so sue Ford for the rest. Unfortunately for them this is a title claim on the dealers $100,000.00 bond. Now Travelers and Mesquite Ford have gone silent while being investigated by the DMV and Travelers Insurance by the Department of Insurance. The tech claimed my 2003 was "so old" he couldn't find wire diagrams. Failed to provide any written estimate. Truly utter incompetence.

I have a 2021 Ford F150 Hybrid bought here in Las Vegas the Transmission when stopped at stop light or stop sign the truck would jerk as if someone had rear ended me. I called where I bought it Ford Country couldn't get it in for 3 months, called Friendly Ford couldn't even get a appt they had no idea, Gaudin was 30 days and Team Ford no one would answer there service phone. I called Mesquite Ford on a Tuesday they had my truck in for an appt that Friday, my truck stayed I was issued a loaner. Thank you for the Excellent Customer Service it was worth the time and distance to come out!

BAD EXPERIENCE. I called and made an 8:45 am appointment for an oil change and diagnostic check. I showed up on time and was assigned Dalene Hayes. Ms Hayes appeared annoyed to have to deal with me and did not even say hello or look at me. Her only response to me was, "name?" She took my information and documented the issues I was having with my vehicle, During our entire conversation she was not pleasant or seemed the least bit interested in my concerns. At 1 pm, (over four hours later), I had not heard back from Ms Hayes and elected to text her regarding the status of my vehicle. Her response was that it had been assigned a tech, but still not had been looked at. I was shocked that after making an actual appointment that my vehicle was not completed, or even started. I asked her if the service department was too busy and if I should take my vehicle somewhere else. Her response was that she has no control over when a vehicle is looked at and I could do what I wished. It was clear to me that she didn't want to even try to get an ETA for a start time so I just told her that i would be there soon to pick it up. Once arriving back to the service department, Ms Hayes did not even acknowledge my presence or say anything to me. I just took my car keys from the desk and started to walk out. Just before exiting, Ms Hayes asked me if I would like to have the service string from my car keys removed. As I turn back to respond, she had this smirk on her face as if she thought this whole incident was funny. I have since shared my experience with folks on Nextdoor (Mesquite's social website) and have heard some interesting comments regarding similar experiences. In thinking back on today's events, and Ms Hayes entire attitude while dealing with me, I feel strongly that she deliberately lost my paperwork and never even turned it into a technician. I have been a Mesquite Ford customer for multiple years where my wife and I both take our vehicles to your dealership for service. I have never been treated with such disrespect and dealt with someone with such a poor attitude. Rudy Gonzales

Brian my service advisor and his supervisor Dave really took great care of me. They went way above and beyond what customer service is. I will be back! Thank you to both

We broke down on the way to Brianhead and decided to go to this ford dealer. We can’t say enough about Marcus the service advisor who took us through the process. He went above and beyond our expectations. Always answering our questions anytime of the day and we had a lot of them. Marcus was amazing!!! We need more people like you in this world! Thank you and your crew for fixing everything. We will definitely recommend you in the future.