Ken Garff Mesquite Ford Lincoln

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
4 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 30, 2018

    Granted we've had one experience with them, but it was a time for them to shine and they really weren't impressive. We're travelling through when our van... broke, and we were looking at purchasing a new vehicle to get home. We emailed in on a few vehicles, and granted we are on a low, tight budget, so not the most exciting for a salesman. Even so, not only was Dennis incredibly curt & unwelcoming in his replies, he showed absolutely no initiative in communicating with me, offering me options, thanking me for inquiring, acknowledging or asking about my needs, anything. I don't feel like I"m asking anything extraordinary, but simply to feel like someone cared that I wanted to do business with them. Never in our correspondence did I get even the hint that he cared about my business, cared about helping out my family, or cared that I was talking to him. I'm sure that he isn't the only associate, and I realize that this review stands in contrast to many others, but our experience in a time of need has been supremely underwhelming, and our customer service experience avidly lacking. He did offer to come pick up on with a vehicle that ultimately didn't work out, but even our phone call was short and awkward. While we haven't found a way home yet, we will be pursuing other options if this is the way people who inquire about doing business are treated.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    April 29, 2017

    Bought two vehicles in two months they made it easy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for your review, Dave! We're so glad to hear both experiences here were positive ones!

  • 5.0 out of 5
    March 25, 2017

    The competent caring professionals at this dealership went above and beyond in helping my daughter get her first car. Thank you Scott and Mike, and Jeff... and Scott!!!!¿

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your review! So glad to hear that Scott, Mike, Jeff, and Scott were so helpful with your daughter's first car!!

  • 4.0 out of 5
    August 6, 2012

    They have a great way of communicating with you on their website. Actual live people to chat with. They have quality vehicles.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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