Reviews
Bought car in March and was not detailed prior to
Bought car in March and was not detailed prior to delivery. Dirty smelly and sticker residue on windows. Sold back to dealer in August. Waited for a month for service contract refund. Stopped in dealership twice to ask about it. Both times were put off. Finally called service contract myself after waiting for over a month and was informed that it was processed three days prior… why did I have to wait so long? Where is the customer service gone? Once your deal is done you mean nothing to them. Poor service and will not be returning. Pricing was also poor. High inflated asking prices and lowball buyback offers. Never again.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Aaron. Thank you for taking the time to share your concerns. We're very sorry that you and Angie had to sell your vehicle. Unfortunately, while we're proud to offer a 3-day satisfaction guarantee with vehicle purchases, we're unable to extend that same offer after 6 months of ownership. That being said, it has been our pleasure to assist you in communicating with your bank and vehicle service contract provider. If we can be of any further assistance in this process, please don't hesitate to reach out. We appreciate the opportunity to work with you!
First of all I was not “Forced” to sell my vehicle. Which I find insulting by the way. I was not asking for a buyback. I was simply selling my vehicle back to the dealership I purchased it from. I could have sold it elsewhere but chose to give Don Johnson Motors a chance first. The communication with my bank was fine. Taking approximately two weeks to receive the funds for “selling” my vehicle to your dealership. The service contract though, was without a doubt in my mind the poorest lack of caring and communication I have ever experienced. From your front sales office to the back office. I have been in this situation many times before. With other dealerships. And it has taken less than half the time your dealership has taken to resolve a service contract cancellation issue. Thanks for your reply.
Please accept our apology, Aaron. We know this is a problematic situation and certainly didn't intend to offend you. If we can assist you and Angie in getting back on your feet, we're happy to help in any way we can. Best wishes to you as you go forward!
Had oil on garage floor and driveway after oil change not
Had oil on garage floor and driveway after oil change not happy about this appointment
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're very sorry to learn of the issues you experienced following your last service visit, dberchild7807. Unfortunately, we cannot locate your contact information based on your screen name. Please reach out to our Service Director, Nick Becker, at 715-234-8161 at your earliest convenience so we can assist you!
Buyero
Overall I?m very happy with Don Johnson car dealership , but I?m still wait I For my chips to come. They are saying they should now be in the 4th quarter of this year?.for their sake I truly hope so?.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian was very nice to work with.
Brian was very nice to work with. Handled everything in a very professional manner. Happy to know my car is well maintained
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Don Johnson is our dealer of choice.
Don Johnson is our dealer of choice. They always are willing to go that extra mile on 5 autos we have purchased from them. They also did a great job helping our daughter purchase a vehicle. They are a first rate team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sales person was helpful and accommodating when ordering
Sales person was helpful and accommodating when ordering and purchasing my new truck this summer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ryan at DJM kept me updated on the status of my build and
Ryan at DJM kept me updated on the status of my build and was very helpful through all aspects of my purchase. Aaron was very helpful in finding the best financing for us and was easy to work with. I would recommend DJM to anyone for a very pleasant and easy buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What an awesome team!
Rob Henry and his crew did an awesome job helping me with the purchase of my truck! They took the time to explain everything to me during the entire process. Rob showed and explained all the features the truck has. I left feeling that I was and will be taken care of if there are any future things I may need. I will definitely seek Rob's assistance when it is time to trade in a few years! Thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Dealership Around
Great place for all your vehicle needs. Friendly people. We always get service done here also. Always helpful great place to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Dealership
Just bought a used Jeep. It was the cleanest used vehicle I have ever seen. The staff are super to work with ,no pressure, altogether a very pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase