Reviews
Great service
John Lohne was very personable and easy to deal with. We are new to the area but will certainly be using the dealership in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!
Excellent Customer Service
I have been going to Lexus of Melbourne since moving to Florida in 2016. Without exception, my customer experience has been outstanding at this dealership at each visit and I recommend Lexus of Melbourne to anyone who owns a Lexus here in central Florida or may be passing through and looking for a quality service provider.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!
LOVE MY LEXUS AND LEXUS OF MELBOURBE
BOB MCGIVNEY WAS SO PLEASANT AND EXPLAINED ALL OF THE AREAS THAT I WILL BE DEALING WITH IN THE FUTURE. LEXUS OF MELBOURNE WAS HIGHLY RECOMMENDED BY SEVERAL LEXUS OWNERS WHO BOUGHT FROM YOUR DEALERSHIP. NOW I CAN PASS THIS ON TO OTHERS ALSO. I AM TRULY HAPPY THAT I MET BOB AND LEXUS OF MELBOURNE. THANK YOU SO MUCH. AND AM LOOKING FORWARD TO MANY YEARS WITH ALL OF YOU. REECIE GOSSETT
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! We hope you have a great day!
Another Great Service Visit
My visit started as soon as I pulled up to the dealership -- no waiting. The purpose of the visit was routine maintenance but John asked if there were any issues with the car. He listened carefully and made comments that assured me he understood my concerns. He came to me while I was waiting to go over issues found by the mechanics -- one was a battery problem that would be corrected with a new battery covered under warranty -- yay! Also, a set of tires was needed. He had a variety and prices to choose from. I mentioned that I had anticipated the tires needing replacement and had done a little research and planned to continue researching other sources. He offered to review with me any estimates from other sources. He walked me to my CLEAN car (washed while I waited). What a great service visit. I plan to return when I have an estimate or two to review with John.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. If you're ever in need of more help, please let us know! Take care!
Great service department
Great service department and Mike Retz always does a great job of taking care of my car! Nicole Devos was huge help when I bought my new car. Would highly recommend both Mike and Nicole!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know! Take care!
Great service department!
Professional and highly skilled service. Highly recommend! Our service adviser, John Lohne is the best service person at your facility! We receive an appointment each time in a timely manner. We can't say enough good things about John.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
Winning Service
Always excellent service. Both our cars are Lexus purchased from Lexus of Melbourne and John Lohne has been our go-to guy for our service needs. All his efforts over the years are certainly appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Best Experience ever
AMAZING!!! Great honest staff. Keith Croft had me In and out with my second leased vehicle. Dealership is immaculate, service department is like no other.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.
Excellent professional service
I was greeted immediately and the service plan on my Lexus was explained to me by Ruben. He followed up with a call on what they found and the cost. Very prompt and professional. I would recommend this dealership. I love my car and they have taken such good care of it over the years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service at Lexus of Melbourne
We have dealt with Lexus of Melbourne since 2003 when we purchased our first Lexus SUV. We purchased another Lexus in 2014. By the way we still have the 2003 Lexus SUV. I attribute that to the great service that Mike ensures we receive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out! Take care!