Honda Of San Marcos

I got burned. I recently purchased a 2014 Pilot with 83k on it. I bought it as is with a promise that if anything major went wrong in a short period of time they would cover the labor and I would supply the parts. Well two weeks and less that 2000 miles later the hydraulic tensioner for the timing belt failed rendering the car useless. I called and left messages for the salesman to call back and he never did. I had to call 5 times to get a response. I texted back and forth with the salesman several times and often he wouldn't respond for days if at all. His voicemail was full and I couldn't leave messages. When he finally started communicating with me the responses were slow and worthless. The origional offer of labor was recended. I asked for them to at least sell me the parts at cost and they agreed. The price they gave me for the parts required to make the repair was more than double what I could purchase them for at other honda dealerships. I just ordered the parts from Honda Parts Now for less than half the price they quoted so I can get this thing back on the road. They should have made it right but did not. I will not be going back and will let everyone I know to stay away as they blatantly lied to me to make a sale then gave me the run around for 3 weeks.

I recently took my car in for its annual inspection. During that inspection, several issues were found. One of which was a Timing Belt seal leak. A year and a half ago my wife and I moved to NC from TX for my job. Before we left I had my car go through Honda's 200,000 mile maintenance and had a Timing belt replaced. For those of you that are not familiar with the replacing of a timing belt, it is not just the belt, but a whole kit including the seals. The total price of the Kit and labor comes out to $900.00. Even though Honda was more costly than other mechanics in the area, I choose to have the work done through Honda of San Marcos because we trusted the "Honda certified maintenance" and also because it was our home dealership. As most of you know, my wife and I are from San Marcos and have very deep roots there. We wanted to make sure that it was done right and that we could rest easy while being away. Within the last year and a half the car was shipped to NC and has been driven to and from work. The mileage at the time of the Timing Belt replacement was 203,609 miles, the mileage now is 213,610 miles. I have logged a total of 10,000 miles since our move. Timing Belts are meant to last 70,000 miles before recommended replacement. At my rate of driving that would have been 10 years. I called the dealership in San Marcos to find out what can be done about the faulty seal. According to the Service Manger there, NOTHING can be done. Honda of San Marcos? policy is 12 month or 12,000 miles warranty on all works. I find that terribly convenient for Honda because most issues that are not of catastrophic nature are only found during maintenance and inspection. I cannot recommend a dealership that does not stand behind its work or parts. This problem would have not been found if not for the annual 12 month inspection process in NC. We are now out $900.00 that we originally spent with Honda of San Marcos and looking at another $600.00 to have this replaced in NC.

Sent one email through cars website then went to dealers website both received no response and it has been two weeks.

Waleed at Honda San Marcos is amazing!!! He made the entire new car experience relaxing and I got a great deal on my Civic AND trade in. There was no back and forth 'haggle and beg' for the best deal. I simply told him what I wanted and we went from there. He even called the next day to see how the car was working out for me-fantastic!!! My next car purchase will be with Waleed, hands down. He's redefined 'car salesman' from dreaded torture to greatness!!

David was easy to work with no high pressure dealings. He sold us what we wanted and understood our limittions. The buying process went as expected with results we are happy with. Can't say "excellent" because the buying process is always stressful. Don't think a dealership in the world could help with that! That said, Jason was our finance guy & he was great too.

The Team at Honda San Marcos made my car buying experience an absolute pleasure. No pressure and honest and sincere people that demonstrate what the big corporate sales lots should aspire to want to be. I would recommend Honda San Marcos to anyone interested in buying a vehicle. You will not be disappointed. Sincerely, Greg Bila

The greatest experience I have ever had with a dealer and that is saying a lot...

Bought a Lexus RX350. good price. friendly people Sloppy when it came to handling car accessories.. misplaced second key.. costing me $350 to get a replacement