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Meet Scott Kennedy

Scott Kennedy headshot
Service Manager
(8 reviews)

Reviews

I’ve purchased multiple vehicles from Frankman over the

I’ve purchased multiple vehicles from Frankman over the years, and they’ve always treated me with respect and courtesy. They’re usually the first place I look, and after shopping around I usually come back because they just do things better than most.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I cant thank you so much.

I cant thank you so much. I love my jeep. ! I love the warranty! Very happy with the car and service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They’re so kind!

They’re so kind!! They helped me get the best rate, and have been wonderful about helping me get some things fixed with my car! I absolutely would recommend them to my friends and family for future endeavors!! You can tell they actually care about what they do and how they help people!!:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I called multiple times over the last 2 weeks with no

I called multiple times over the last 2 weeks with no call back despite multiple service call requests.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Found our vehicle quickly even though it was a decent

Found our vehicle quickly even though it was a decent list of requests, good communication with salesman. Service dept was great had my trade in fixed in 4 days where a previous service place had it for 4 months and couldn't fix right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They care about their customers.

They care about their customers. Very friendly and helpful. Lucas was the one i mostly worked with and I would highly recommend him to anyone and everyone. He went above and beyond to help me and my husband.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Frankmans was awful to work with and definitely took

Frankmans was awful to work with and definitely took advantage of me. They sold me a car with many problems, and then tried to get me to pay out of pocket for repairs. In the 6 months I have owned my Ford Explorer, I have had to take it to service 6 times. I finally took the car to MY mechanic, where they told me the people at the dealership where taking advantage of me. They also gave me a list of things that were STILL needing repairs. After speaking with sales and service managers, I was able to get my vehicle completely fixed, but still paid $200+ out of pocket. Communicating with staff was very difficult, and everyone at service was rude, EXCEPT for Kyle. Kyle was very good at communicating and keeping me updated. Everyone else at service was very rude and off putting. The seemed to be always in a bad mood, and like coming into their shop was a bother. There was little to no friendliness, and they gave me a few loaners that seemed to be needing quite a bit of upkeep themselves. As for Mike, the salesman, he completely ghosted me once all paperwork was signed. He continued to dodge my calls and messages, to the point where I had to reach out to the sales manager. After such a hassle, I wish I would have gone elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I recently purchased a "new to me", 2018 Honda Accord.

I recently purchased a "new to me", 2018 Honda Accord. Joe was helpful in getting the deal done and finance was even able to get me a better interest rate than my local bank. I did have issues with the vehicle within the time allotted for the warranty and Scott made it easy to get the work done through my local dealer. They dropped the check in the mail quickly for reimbursement. I was impressed with the support behind the 3 month/3,000 mile powertrain warranty. Would consider going back for a vehicle in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.