CarMax Burbank - Now offering Curbside Pickup and Home Delivery Hours
"Experience Clear and Simple Car Buying and Selling"
Their Service Department is the absolute worst, and their Service Advisors are LIERS, especially Mahdy! My vehicle has warranty from them until the end... of February 2019 so I took it in for a service when my Check Engine Light came on, and when I diagnosed it myself it was for the thermostat. I took it in Thursday January 31st and did not get my vehicle back until Tuesday February 12. What should have been a maximum 2-3 day job, took 2 weeks and whenever I first called to know the status of my vehicle, if it was ready or not, Mahdy was not able to speak to me but another advisor I spoke to said the parts still aren't in when Mahdy told me they were, so now what can I believe. A simple Thermostat Job should be a days work once the parts are in mind you. They kept prolonging how long it should've taken for them to do the job and then they called me and told me my water pump needs to be replaced, okay take care of that. Same thing when I called to know the status, I'm being told they have everything by one person and another tells me they're still waiting for another part. BMW dealership delivers parts same day or first thing in the morning depending on what time of day you order it. My vehicle is finally ready for me to pick up, and as I get there and inspect it myself, I notice it's much dirtier than it was when I first took being covered in GREASE STAINS and finger marks all over. On top of that, I noticed the Right bottom end of my Front Bumper did not look normal, like they painted over it with a spray can or damaged it and tried to cover it up somehow. When I brought it up to Mahdy's attention, all he was saying was, "We do not do body work here, we have to send it out for body work and need authorization for it." After him repeating that a few times he started with, "It was like that when you brought it in, maybe your body shop did something to it." Assuming I've taken it to the body shop prior when I said I haven't and not mentioning it was like that when I brought it in the first time definitely made me believe these employees are trained to lie. It should not have taken 2 weeks for these people to fix my car, I should not have gotten it back as dirty as it was, and most importantly they should not have returned it to me with the damage it received and lie about it. DO NOT GO TO THESE GUYS FOR SERVICE IF YOU WANT A GOOD EXPERIENCE!!
Purchased used car for over $14,000. Turned out there was about $2,500 of deferred maintenance that had to be done. In about 8 months, all the fluids... and filters needed changing, had to get new brakes and new battery, and power steering hoses and unit (?) needed to be changed. This all on a Honda. If SOME of the maintenance had been done would not be bad, but EVERYTHING!? I am very dissatisfied and will not recommend this Carmax (or any other) to my friends.
Had an auto loan approved directly/privately to me, and I got a call from CarMax, as they directly work with the agency which had approved me my loan.... The individual (Alexander Guerrero) went over what cars matched the criteria from the loan which I was approved, and I told him which ones interested me. Everything's going cool, and he asks me to just verify the information on approved application, which is BAU from my prior experiences. Cool. But what Alexander Guerrero did, instead, was run my credit multiple times to get a loan, when he clearly knew I was approved for one! That is absolutely disgusting.
Wide selection to choose from & easy access to hundred of used cars all over the state's. Keep up the good work & I wish you more prosper.
Just want to give a shout out to Christian for a job well done! Great experience at the largest usud car dealership in the Valley! We were treated Very... Well, couldn't ask for More! Thanks for all of you who helped us at CarMax!
Thank you and I tell everyone I know to buy a car from you guys..
I want to commen on our salesmen, Chase Morris. He was so helpful and work very hard to make the situation easy for us. Janet Lanoil.
So easy, it left me extremely pleased! I brought two friends with me for "second-third opinions," and they both enjoyed sharing the adventure with me!... Very happy with our salesman who explained clearly what each step was in the test drive and through the paperwork.
they do sell overpriced. You don't believe me? Go and check the prices at the dealer with cars.com
We were buying a car for our daughter and Mike Atikian was so incredibly helpful - I would highly recommend working with Mike. He kept up with every detail... and was great to work with.