Prestige Volkswagen

Very Friendly, Professional, and Down to Earth People as a whole. Working hard to help you meet your goal. Jeff was my Sales man and he was Excellent!! Just the Best! I Definitely recommend Him if you plan to purchase a VW.

Terrible service technicians which is a result of inept management. Will not be back after 6 months of back & forth problem solving. Terrible, terrible service technicians!!! Not sure they know how to comprehend a service order, respect the owner’s vehicle and, most importantly, fix the problems. As a matter of fact, they don’t always fix the initial problem. It’s been our recent experiences over the last 6 months that they create more problems after the fix. Example- we brought our Atlas in this week to have the brake and transmission fluid replaced, battery checked for capacity, and replace the window switch plate that was broken by the service tech last week in the process of them fixing a window switch they broke prior to that appointment. Today, Sunday 7/14/24, 2 days after picking up our Atlas from the above stated repairs, we have a dead/discharged battery. We drove the car home from Prestige VW on Friday and hadn’t driven it since. We are exasperated with the service department at Prestige, to say the least. I’ve given 1 example representative of the other problems we’ve encountered this year, some solved, others not (seat cooling fans and bad emergency detection sensors). We will NOT be back to Prestige and plan to take our business to another VW dealership with the hope we will receive better service. VW Corporation overall is not living up to its former great quality vehicle and service so these problems are likely occurring from the top down of the corporation and the top down of the individual dealership. You all are failing the customer, especially at the rates we’re being charged. $637 to have the fluids changed and the battery checked- NUTS!!!

Kenny did a great job, representing the vehicle and his dealership. I live on the west coast of Florida and was able to find a similar vehicle without the distance issue.

We have been customers for 8 years and bought 3 cars from Prestige. We went to buy a vehicle and test drove the one we thought we would buy. Said we would be back later in the day. 3 hours later we called to arrange the purchase and another employee called someone to purchase the vehicle. They told us it was because we didn’t put a deposit on the car. We were never told that was policy. The sales manager told us it was our fault and we expected too much from a customer service stand point. Thought we would pass on the customer service expectation in the sales department.

Run don't walk from this place. If you want a VW, do yourself a favor and make the trip to Orlando. Service here is atrocious. This dealer only cares about $$$, not customer satisfaction. Sit in the waiting area and just listen to people complain and that will tell you all you need to know. Terrible terrible terrible experience with completely arrogant and unethical management.

I went last to Volkswagen dealer last week first no one change the oil because they don't know how to replace the drain plug second they gave me a cost estimation if you wanna compare it with the same place you will see the problem, I hope the president can see this and fix the problem I have the paper with me

Patric at the Service Department showed a genuine interest and focus on the service issue of my Atlas. Would definitely recommend this facility to every one.

Service manager tried to deceive me actually three times. Firstly, he said that the spare key's price is $250+programming, which is not true. It costs $191+prgrmn'. Secondly, when he already was programming the key for more then 1.5 hours, he came back to me and said that i should pay additional ~$150 for battery replacement, otherwise he can't complete programming. I said that I'll be back for programming other day with my battery already replaced. Then he said that if i replace the battery myself or other place I should pay for programming twice: for his unsuccessful attempt today, and for second trial when I am back. I couldn't believe his words. I asked him: really, you guys charge people for services which were not actually provided? he answered: we normally do so. I asked second time: do you really want me to pay for what you didn't do? He was back in a minute and said that they used different source of energy to complete programming. BTW, it took only another 10 minutes. I can infer that then he realized he can't cheat further, the service was done faster and properly. I added two stars because I finally have my key. However, I will never go there again. And I strongly recommend never go there if you expect honesty and decency from your dealership.

Arrived with full intention to purchase with a pre approved loan from bank. Told sales and finance associates I did not need or want to finance through the dealer. With complete disregard to customer wishes (and attempt to make a quick sale late on a Saturday evening), dealer ran another credit application in order to have the customer finance with dealer for benefit purposes. Very poor and dishonest way of doing business resulting in a loss of sale, customer, and any future references.

Absolutely the worst car experience. Bought brand new 2018 lemon of a car Tiguan, which I traded in for a brand new worse of a lemon car 2019 Atlas. Who would think I’d still have problems and even more than the first! Reached out to GM/owner Mr Dobbs who apparently didn’t have time for me so sent me to the Service Manger, whom with no disrespect, can do absolutely nothing for me. Sat many times in the lobby waiting for my car being repaired while speaking to other unhappy customers (Jetta, Beetle, Tiguan owners). 2 electrical and 2 mechanical issues besides other minor issues I’ve dealt with. Since it’s not the third time, they feel they do not have to rectify it. I will be the first to write a great review and seldom do I write a bad review but after the purchase of over $80,000 in cars from Prestige VW, I must say, I’m extremely irritated. Check out their “about us” on their page. How they strive to make their customers happy. Not true one bit. They should’ve bought back this car months ago (I’ve had it since February 2020!). Sway bars replaced. I had to google what those do. They keep your car or in my case, a good sized family SUV from tipping over. This is the shortest clip for one of my drives home. No one but me in the car but the back window kept rolling down by itself. So disappointed Prestige!