CarMax Fredericksburg - Now Open Hours
We bought a new car elsewhere...won't even consider CarMax in the future. My husband and I arrived planning to buy a car...new or nearly new.... there... was no greeting from any of the 7 people until he asked directions to restroom and got directions...nothing more. I arrived a minute later....nobody spoke. I walked full distance of their building...7 workers in and near cubicles ....some looked up, some turned away quickly....NOT A SINGLE PERSON GREETED ME! I was there the whole time my husband was in the restroom....no one spoke to me. When my husband returned, I said for everyone to hear "let's go...nobody here wants to sell a car to us today!" We were at the front door before anyone approached us....the person who gave directions to the restroom who protested that he DID speak..( well, only when asked!) CarMax...listen up... YOU SNOOZE....YOU LOSE!!!!!
I encourage you to not give your business to this location. They sell vehicles that they do not stand behind. When a car breaks down 4 times in 18months... and the service shop keeps the car on average 3-4weeks for each repair, leaves you without a car for 13 weeks (3 months) out of the 18mts you actually owned the car. The last repair lasted 5days before the car left me sitting alongside the road again. Obviously they do not know how to repair a car properly even when they keep it for 4 weeks. They are not willing to work with you to make it right. STEER CLEAR!
Hassle free and easy! I did not feel pressured at all. Every thing was explained to me. All the staff were welcoming and very friendly.
So went through the automated process of prequalifying and was approved. However, after contact with the sales rep, it was determined they wanted me to... trade in my vehicle. I told him I didn't want to trade it in. Then he says well give me a call back if you change your mind. My husband said I'll go ahead and get the car and I immediately emailed him back- no response. I called him twice after, again, no response. It's been well over 24 hrs and no response. I guess if you don't tell them what they want to hear, they don't want to bother with you anymore. Oh well, their loss.
In my experience carmax is not where i will ever go to get another car ever in my life! The costomer service was great but the car my husband and i bought... Ended up being in the carmax repair shop a day after their money back gaurantee.. So thereforw we ended up having to keep the car.. we got it fixed. Ended up bringing the car back to the shop for the same reason We got it fixed yet again and we were told that there would be no further problems But several repairs later we are now sitting in a parking lot Waiting on a tow truck to tow our car to "Carmax"" .
We completely understand your frustration with this issue. Have you tried calling our customer service department to see if they can look into this fu...rther for you? They are open M-F 830-8 EST and can be reached at 800-519-1511.
Pros: Good clean facility, many choices, flexible hours, professional staff. Cons: Vehicles considerably overpriced--many times more than the dealer, trade... in vehicles considerably underpriced. For instance, the Mercedes Benz S500 that I wanted was priced $2200 more than the local dealer and they offered me $17000 for my vehicle which I sold two days later for $25000. For those reasons, this is a good place to research different types of vehicles but buy only after checking at a local dealer.
Chris, we’re sorry to hear that we didn’t meet your expectations. There is a lot that goes into the pricing and appraisals of our cars. Every CarMax c...ar goes through a 125-point inspection and is fully reconditioned before it goes on our lots. Each car also comes with a 5-day money back guarantee and a 30-day warranty. Our appraisal offer is based on a number of criteria, including the condition of your car, the vehicle’s age, mileage and market supply and demand. Thanks for your feedback.
Having previously purchased (2) used vehicles from CarMax in the past, as well as having warranty work done, I believe I can offer a fair assessment of... Carmax. Pros: Large inventory, no haggle pricing, financing for all credit worthy levels, vehicles purchased (non ValueMax) were in good condition, clean facilities Cons: Over past several years, prices are MUCH higher than comparable vehicles at reputable dealerships. In almost all cases, if you do your research, you can find lower pricing for vehicles in the same year, same condition, and yet have much lower mileage. CarMax uses "market based pricing" which is an attempt to justify overcharging customers. Warranty work required not always completed in a timely fashion or done right the first time. My previous experiences resulted in test driving vehicle after repair and having to leave vehicle because it wasn't repaired properly.
Thanks for your review, Value Buyer. Sometimes you can find the same car for less out there, but it doesn¿t always come with peace of mind. All of our... cars go through a rigorous 125-point inspection, thorough reconditioning process and come with both a 5-day money back guarantee and 30-day full warranty. We¿re sorry you weren¿t fully satisfied, but hope you¿ll give us another chance again in the future.