Senior citizens BEWARE!
Put down $1000 deposit for a 2021 Pacifica Pinnacle. Took 2017 Pacifica Ltd in for trade appraisal. A "manager" familiar with my order "appraised" my extra clean, low mile trade for over $3900 less than KBB Vroom and CarMax highest offer, saying "that's what they bring at auction". Luckily, I found exact vehicle at another dealer who allowed $5500 more for the same tradin. My tradin was purchased from Texan, so why should I pay them $5500 more for the vehicle from them? They saw a 75 year old man, assumed I was stupid and tried to take advantage of me.
Hi Richard, Thanks for taking the time to share your experience. We want all of our customers to be happy with the time spent in our store so we are evaluating your review to see what we can do to make things right. Thank you. General Manager Greg Wilhelm email@example.com
Headlight bulb replacement.
Took in my Sierra for a left low beam headlight lamp replacement. I was told that it would take an hour . After over two hours, I went to the service advisor and was told that my truck was being washed and would be read shortly. I walked around back and saw that my truck was outside being worked on. I went to see the advisor again. As I was talking to the advisor, the technician came and and said that the parts department had ordered the incorrect bulb. They finally found the correct bulb and finished my truck within another 1/2 hour. I usually have good service here so, I am chalking this up to a 1 time mistake.
Terrible Experience watch for bait and switch
As we head forward with this Covid-19 it has become more challenging to handle business face to face but this is still no excuse for falsely texting a price and once I was on my way to the lot. Price was changed 3 times. When I spoke to a manager named William he did very little to nothing to rectify this situation. Being a large dealership such as Texan Dodge Chrysler Jeep Ram with such large inventory you would not expect this sort of behavior. I was ready to buy, took the day of from work, did my homework price wise, drove from Hockley, Texas past several dealerships to get there only to face multiple price changes. People save your precious money and time. Do not buy from this dealership.
Hi Pete Gonzalez, Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we're reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! General Manager Greg Wilhelm firstname.lastname@example.org
Good customer service emoyees are friendly and accomadating.
Best experience I've ever had at a dealership. Service was outstanding and I was in out in under an hour and half. Great inventory! I will be going back in the future.
The whole process was great and everyone was very helpful.
Bait and Switch
I am really disappointed with this dealership. Yesterday I purchased a Ram 1500 from Texan Dodge, including giving them a deposit. I was told the truck was in tip-top condition and that I could drive the truck away that night. Things all changed after they had my deposit, though. After the deal was agreed on and they had my money, I was told that I could take the truck the next day. What? I'd negotiated in good faith that I could have the truck immediately. Oh well, it's just one night. The next morning came and there was no contact from the dealership. So I call my sales guy, Bashar Naghi. No answer. So I text him. No answer. After hours of this, I finally get a call back saying I can't have the truck because it needs servicing. W.T.F. I was told the truck was in perfect condition! And I needed a truck that day, not at some distant time. I'm really angry that Texan Dodge dealership makes promises to its customers and once it has our money it does whatever it wants. Buyer Beware! Shop elsewhere!
Texan gmc in Humble TX. WARNING!!!
Went in for a basic repair, ac controller replacement. Left with 2 holes poked in my leather dash. Service writer said they?d fix it but haven?t heard from them in days. Tried leaving message for service manager and no call back.
My experience was great and it was a pleasure working with David and Erick.
Texan GMC, Buick. Humble Tex.
They showed me, the Exact vehicle I was looking for. The purchased of my 2020 Sierra Texas edition SLT , was very smooth and painless. The Price was right and the Financing went smooth. Aaron and Brian was much help. I love my new Texas edition 2020 Sierra SLT. Go get you one .You Earned it !!!