Reviews
Write a reviewFast and great customer service.
Fast and great customer service. Took my truck in without no appointment and it was completed within the 2 hours they said it would be done.
Fast and great customer service.
Fast and great customer service. Took my truck in without no appointment and it was completed within the 2 hours they said it would be done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Working with Dalton Hobbs and his team is a pleasure!
Working with Dalton Hobbs and his team is a pleasure! In this case his Service Representative, Bruce, worked very hard in getting my Pacifica’s Start/Stop problem fixed! He was VERY patient with me even in my anxiousness to get my car in & out. He was very polite in all our discussions and continually assured me his technical Service team would be able to find and fix the problem! He was correct!!! When the car ready & it was time for me to pay, he stayed late waiting for the Uber driver to drop me off!!! That was a typical “Dalton & his team” move! They aim to please and Bruce was trying to get home to his family, but by staying late enabled me to pick up my car that evening in lieu having to wait another day!!! That is dedication & service! I have used this dealership for over a decade and can again say, Dalton Hobbs & his team are fantastic to work with!!!
Working with Dalton Hobbs and his team is a pleasure!
Working with Dalton Hobbs and his team is a pleasure! In this case his Service Representative, Bruce, worked very hard in getting my Pacifica’s Start/Stop problem fixed! He was VERY patient with me even in my anxiousness to get my car in & out. He was very polite in all our discussions and continually assured me his technical Service team would be able to find and fix the problem! He was correct!!! When the car ready & it was time for me to pay, he stayed late waiting for the Uber driver to drop me off!!! That was a typical “Dalton & his team” move! They aim to please and Bruce was trying to get home to his family, but by staying late enabled me to pick up my car that evening in lieu having to wait another day!!! That is dedication & service! I have used this dealership for over a decade and can again say, Dalton Hobbs & his team are fantastic to work with!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A++++++
Victor Figueroa was A+++++ all the way, assisted with my super difficult warranty company and made sure i was satisfied throughout the process, definitely works for the customer and leaves you feeling confident that your vehicle is in the right hands. This is why i will continue having my GMC Denali serviced at Texan.
A++++++
Victor Figueroa was A+++++ all the way, assisted with my super difficult warranty company and made sure i was satisfied throughout the process, definitely works for the customer and leaves you feeling confident that your vehicle is in the right hands. This is why i will continue having my GMC Denali serviced at Texan.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, The Texan GMC Buick Team
Samuel Dawson Greatest Salesman I’ve met
I’m a very satisfied Customer. I love my Vehicle it’s nothing short of Amazing. However I will give the biggest shout out to An Awesome Salesman. Samuel Dawson. He went all in with 100% Expertise and made it look easy. With professionalism, loyalty, and precision if I must say. If you go there ask for Samuel Dawson; he won’t disappoint. Big shout out to Sam Sincerely, I love My Truck Kirk White
Samuel Dawson Greatest Salesman I’ve met
I’m a very satisfied Customer. I love my Vehicle it’s nothing short of Amazing. However I will give the biggest shout out to An Awesome Salesman. Samuel Dawson. He went all in with 100% Expertise and made it look easy. With professionalism, loyalty, and precision if I must say. If you go there ask for Samuel Dawson; he won’t disappoint. Big shout out to Sam Sincerely, I love My Truck Kirk White
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Texan GMC Buick Team
Service department
Truck was there for 6 days low coolant light was on. I checked the coolant level, looked full so take my truck in to get service. I pick it up and drive 4 miles and low coolant warning comes back on. Tech stated on repair report it was low on coolant. When oil change was done the report stated fluids topped off. I was told oil change would be done Wednesday and diagnostic later in the weepk. (3-5 business days) The tech that did the diagnosis said coolant was low which cost me $270 for him to top off, for only 4 miles later the warning came back on. Now my truck is back over there and I have no transportation again. I feel like the service department has completely failed at diagnosing the problem or tech was just trying to get the truck out of there.
Service department
Truck was there for 6 days low coolant light was on. I checked the coolant level, looked full so take my truck in to get service. I pick it up and drive 4 miles and low coolant warning comes back on. Tech stated on repair report it was low on coolant. When oil change was done the report stated fluids topped off. I was told oil change would be done Wednesday and diagnostic later in the weepk. (3-5 business days) The tech that did the diagnosis said coolant was low which cost me $270 for him to top off, for only 4 miles later the warning came back on. Now my truck is back over there and I have no transportation again. I feel like the service department has completely failed at diagnosing the problem or tech was just trying to get the truck out of there.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Juan, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Texan GMC Buick Team
Great experience!
Bought a brand new car here, and had a very good experience. Everyone was very helpful and informative. We had great help from Lazaro Rivera. He helped us out with looking at the best options for us and answered all of our questions we had. Overall, a very straightforward and excellent dealership.
Great experience!
Bought a brand new car here, and had a very good experience. Everyone was very helpful and informative. We had great help from Lazaro Rivera. He helped us out with looking at the best options for us and answered all of our questions we had. Overall, a very straightforward and excellent dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Texan GMC Buick Team
New Car Purchase
Excellent customer service. Jaime was very knowledgeable and patient.
New Car Purchase
Excellent customer service. Jaime was very knowledgeable and patient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Texan GMC Buick Team
New car purchase
Jonny McDaniel at Texan GMC in humble, Tx is an amazing salesman! He made my new car purchase easy, and quick! Go see him for all your new car needs!
New car purchase
Jonny McDaniel at Texan GMC in humble, Tx is an amazing salesman! He made my new car purchase easy, and quick! Go see him for all your new car needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Texan GMC Buick Team
Unhappy customer
New Service code popped up after they did work to my daughters car and when I asked them about it they responded very rude and unprofessional
Unhappy customer
New Service code popped up after they did work to my daughters car and when I asked them about it they responded very rude and unprofessional
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, The Texan GMC Buick Team
Texan GMC Humble TX
Outstanding customer service. Abe goes above and beyond to help customers.
Texan GMC Humble TX
Outstanding customer service. Abe goes above and beyond to help customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Armando, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Texan GMC Buick Team