CarMax Charlottesville

Rectangle 48
Sales 10:00 AM - 9:00 PM

CarMax Charlottesville Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

2.3 out of 5 2.3
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    February 18, 2018

    We purchased a Toyota prius. We expected to pay extra, but thought that the car would not need significant work for at least a year. I was pleased with... the purchase process and gave them great reviews. A month and a half after the purchase (2 weeks after the 30 day warranty) we noticed an issue with the car. I took the car to the carmax service department and they suggested taking it to a toyota specialist. The total cost from the specialist to repair the issue will be close to $1,000. I talked to the carmax manager to let him know my disappointment. He told me that I should have purchased the warranty and said that he would check with his service department to see if they could do the work for less money. He assured me that he would talk to the service group and that I would get a callback the next morning. I never recieved the callback. Lessons learned from the Carmax experience. It is not worth it to pay a little more for a used car at Carmax. If you need to work with them later the customer service is horrible.

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    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    September 11, 2017

    Justin the CSR performed an appraisal on our 2012 Jeep Liberty. I would say that the liberty is in fair condition as it does have some scratches and dings,... with the airbag light on as a recall. The Sales rep said that it was stuck in 4WD and that the ABS light was on. Only light on the dash is the Airbag light. If stuck in 4WD, and indicator light on the dash would show. So, I believe that an experienced and/or certified technician should be the ones to perform an appraisal first of all. Do all of the Sales Reps at Carmax have ASE certification? Because they obviously do not know much about vehicles. Even though they advertise that they will buy your car, other dealerships will work with you and actually take the vehicle in the shop as part of an appraisal. I strongly recommend to Steer Clear of Carmax.

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 5, 2017

    The sales agent understood our needs, made suggestions, was knowledgeable, personable, informative, and accommodating. A great and efficient car buying... experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?