Reviews
Don't trust them.
Don't trust them. Don't buy from them. I set up an appointment in west Carmel, IN to look at a used pickup truck. That appointment got pushed out because the truck went to the service shop which wasn't a big deal, I would expect them to take care of any issues before I would buy it. When I emailed them to confirm my appointment (on the next day), I was informed that the used car manager had sold the truck while it was still in the service shop. This low bar of ethical business standards is not even close to their 4.+ rating.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Charles, we are sorry we were unable to assist you with a purchase. It is true we take the safety of our customers very seriously and will not allow test drives until after our service department has deemed the vehicle ready. Sometimes trade in vehicles do not meet our quality standards and we do in fact wholesale them while they are in service. We make every effort to make sure we are selling a quality vehicle at a competitive price and if we feel that we cannot do so, we wholesale it. We will continue to search for a vehicle for you. Thanks Ed Martin Management
Sales staff was easy to work with and courteous in all
Sales staff was easy to work with and courteous in all aspects. Thanks to Keith Baker!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your business and your kind words! We truly appreciate your trust in us and look forward to helping you again in the future. Enjoy your new GMC! 🚗✨
This was my second purchase from Ed Martin GMC, which was
This was my second purchase from Ed Martin GMC, which was amazing! Erick Lemus was our sales associate, and he is outstanding. He was incredibly attentive, always promptly answering my texts and phone calls, and went above and beyond to ensure everything went smoothly. The entire team provided exceptional customer service and care, making the process seamless and enjoyable. I highly recommend Ed Martin GMC and Erick Lemus to anyone looking for a top-notch car-buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your continued trust in Ed Martin Buick GMC! We're thrilled to hear Erick Lemus, and our team exceeded your expectations again, making your car-buying experience seamless and enjoyable. Your recommendation means the world to us, and we look forward to serving you again in the future! 🚘✨
Had 2 tires replaced.
Had 2 tires replaced. It was done efficiently. Ordered one day and installed the next.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Carol! We’re glad to hear the tire replacement was quick and efficient. We appreciate your business!
The staff is so friendly!
The staff is so friendly! Derrick Jones is always so patient, thorough and knowledgeable. He listened to what we were looking for and helped narrow our search. After a few test drives we found our perfect car! Corey was a joy to work with on the finance side. He was very helpful and patient with our questions and took the time to explain things thoroughly to make sure we were comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and for choosing us! We’re thrilled that Derrick and Corey made your car-buying experience enjoyable. We truly appreciate your business and look forward to assisting you again in the future. Enjoy your new Buick!
Dennis M.
Dennis M.was very friendly and informative on the type of vehicle I was looking for. I would recommend this Ed Martin dealer to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and for choosing our dealership for your beautiful GMC, Dan!
Tony is the man to see.
Tony is the man to see. He has always been extremely reliable, honest and always wants to be sure I go home happy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and kind words! We're glad Tony has consistently provided you with reliable and honest service. Your satisfaction is our priority! 🌟
On a stop with my daughter we stopped into this Buick GMC
On a stop with my daughter we stopped into this Buick GMC - we met and worked with Keith Baker who was completely kind, helpful, open and accommodating to our needs of test driving, hunting and follow-up via phone to find a specific car. I was so surprised how wonderful, professional the entire experience was which ended up being a great education on how a dealership and car salesman should be! Thank you Keith Baker!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and review of Keith! We hope you are loving your new Buick!
This is a good dealership with a great experience!
This is a good dealership with a great experience! The staff was great and very knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! Feel free to reach out if you have any more questions or need assistance in the future. Thank you for your business, and enjoy your ride! 🚗✨
Ed Martin Buick GMC is a great dealership!
Ed Martin Buick GMC is a great dealership! Friendly staff, great service, even better value!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing our dealership for your vehicle! We truly appreciate your business and your kind review of Tony. Enjoy your beautiful Buick!