BMW of Carlsbad

Bjern is an excellent service writer who is very knowledgeable and provides outstanding customer service. I will return for future work with Bjern at the Carlsbad location.

From start to finish, our experience with BMW of Carlsbad was nothing short of exceptional. The moment we stepped into the showroom, we were greeted with professionalism, warmth, and genuine interest in helping us find the right vehicle ? not just make a sale. The team was knowledgeable, transparent, and incredibly organized. Every part of the process was handled with care and attention, from exploring options to final delivery. What really impressed us was how smoothly everything moved ? no surprises, no pressure tactics, just clear communication and a commitment to doing things right. They took the time to answer all our questions, kept us updated every step of the way, and made sure we felt confident and excited about our decision. In a market where that kind of service is becoming rare, BMW of Carlsbad stands out in the best way possible. Highly recommend this dealership to anyone looking for a premium car-buying experience that?s just as refined as the vehicles they offer.

Juan was very patient and helpful during my lease return and the purchase of my new BMW. I was very unsure of what I wanted and he spent a lot of time with me making sure I was 100% happy! I love my new car!

I took my BMW X1 in for regular oil change and checkup. I was going to be charged the $119 for the oil change when I showed them that I had purchased 5 years of oil changes when I purchased the car. That charge was then taken off. In October 2024 I took the car in for a scraping noise when I braked at slow speeds. The noise returned and I had the service department look at it again. They told me I needed brake pads and rotor, over $500. I had them review the October 2024 service record and they saw that they had replaced the pads at that time. That bill was over $550. They then reduced the bill to about $300 to replace the rotor. If I had not challenged them with my contract and previous work, I would have been charged over $700.

Great service at BMW Carlsbad. I had an appt for an oil change in the morning, there were a lot of cars so I was told it would be 2 to 2.5 hours but I was prepared to wait. I wait and watched the garage, love that you can see right in in their comfortable waiting area. The guy came and got me an hour later and walked me right back to my car. He also gave great future service recommendations.

From beginning to end, every person I encountered provided great service during my recent maintenance visit. Because of this experience, I will continue to shop at this dealership.

I just bought a 2022 BMW 750i form BMW of Carlsbad and the buying process could not have gone smoother. My salesmen Martin was great. His communication was superb. I would highly recommend buying a BMW or any other make at BMW of Carlsbad.

Awesome experience at Carlsbad BWM and the world class support from Jordan, Matthew and the entire team. By far the easiest onsite purchase at any dealership I have ever been to. This is where you need to go to.

The car selection process was great. The salesperson (Nick) was knowledgeable and professional. The availability of coffee and water is appreciated. However, after being told we were approved, we continued to wait for some time to have financial documents to be ready to sign. Since it was in the early evening and no other customers were in the dealership, we were wondering what the holdup was. Nick said he would be right back, but was gone for what seemed like a pretty long time. We really did not understand what was happening and thought about whether things weren?t going to work out and we should just leave. After we finally got to signing the paperwork, there was a big upsell push of a number of services we were asked to purchase. We didn?t appreciate the upsell because it was clearly known by someone before we went to the sales manager, only to be told, ?Oh. He didn?t tell you,? line. Once this process was complete, taking possession of the vehicle went smoothly. We appreciated that Nick charged up the car before we left, and his help transferring our things from the trade-in vehicle to the new vehicle.

We bought a service van that was trade-in to BMW. They did full inspection and 90 day warranty. Other places did not provide any warranty and just cleaned up cars with some inspection. Still took awhile to get all the paperwork completed even though we were paying cash.