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Midway Autohaus

(289 reviews)
Visit Midway Autohaus
Sales hours: 10:00am to 6:30pm
View all hours
Sales
Monday 10:00am–6:30pm
Tuesday 10:00am–6:30pm
Wednesday 10:00am–6:30pm
Thursday 10:00am–6:30pm
Friday 10:00am–6:30am
Saturday 10:00am–6:30pm
Sunday Closed
(708) 325-4751 (708) 325-4751

Reviews

(289 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midway Autohaus from DealerRater.

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Great dealership

It's a great place to buy a car. Their prices are unbeatable and the service is very professional. I would definitely recommend checking out this dealer's inventory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5 stars

Overall good experience, I was able to get the vehicle I wanted at a good price...I would highly recommend someone to Autohaus. Sales Consultant Anette is the best!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Overall good expertise friendly staff and fast.

Nice people to do business with five,very good I'm very satisfied thank you,Annet our sales consultant

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Was never contacted

Tried to contact the dealership a few times but never heard from anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Javier, Thank you taking the time to reach out and share your thoughts and feelings about your experience with Midway Autohaus. Your feedback is important to us because it allows us the opportunity improve our dealership. We wanted to let you know that Midway Autohaus has been under new ownership since January 2018. Our new owner took over Midway Autohaus with a vision to create a different car buying experience. Our dealership improvements have been tremendous, with all of the changes implemented focusing on the customer's experience, transparency, and quality of our vehicles. The Midway Autohaus promise is saving our customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. We are really sorry to hear that you had a bad experience at Midway Autohaus in the past. All reviews are shared with the current owner in an effort to improve the overall customer experience moving forward and so we can determine what measures we need to take to prevent this from happening again. Please reach out to our Customer Relations Manager, Margaret, to further discuss these issues. She can be reached at 1-708-584-9999 or margaret@midwayautohaus.com. We're here to help! We proudly offer the most transparent used car buying experience and look forward to speaking with you and addressing your concerns. Best, Margaret

Honda civic

Overall good expertise friendly staff and fast. The people helped me pick out a nice car for my needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Recommend

Excellent service would recommend to family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2014 Toyota Camry SE

Kaya very nice lady thank you for showing me around and being patient. Chris was great with explanations and extremely funny. Thanks again guys, I will definitely recommend you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Potential buyer, but not any more!!!

This dealership has no respect to clients, especially their manager or whatever his position there, Mike. Here is my experience with this disrespectful people. First I called them to say that I am coming to check out 2014 Lexus ES 350 they had in their inventory. When I got there, the sales person who met me there, her name was Natalia, requested my social security number to check my credit score before letting me to test drive the car. I refused, because first I wanted to check out the car and see if I like it. Btw I have an excellent credit score and income. They agreed to let me test drive it. I liked the car and started the negotiation process with Mike. We agreed that he can go down $300. I asked to give me time till next day to think about it. Next day I called Mike and asked if the car was still available. He said that yes, the car is still available and waiting for me and told me to come over. He told me he can go down another $100 and fill up the tank. I agreed on that and told him that I am coming and first I am stopping by the bank to get $5000 down payment. He agreed on that. I was there one hour later with down payment on my hands. When I came there I saw someone taking it for a test drive, I got inside and they told me the car is sold and that the customer went to the bank to get cash (it was after 6 pm at that time). They also said that the client has already signed all the documents and left them a deposit for this car. I was supper surprised by their “professionalism “. I left them my phone # and asked them to call me back if smth changes. 40 mins later I received a call from Mike. He said that this customer is coming back on Saturday to buy this car for full price, but if I want I can beat him and buy it today for the same price as he. REALLY? I told him why is that? I can buy it for the price we agreed with him earlier that same day. He answered that that is the way this business is, that when I spoke with him earlier it was one price, and an hour later it is different, that prices go up. IS IT AN AUCTION? I thought it was a dealership, not a car auction! Can you imagine how these guys are screwing up their clients? Now put yourself in the shoes of that “customer” that as they said left a deposit for this car and was coming back for it few day later! SORRY MAN, WE SOLD YOUR CAR!!!??? Stay away from this so cold professional dealership! Their sales people will screw your over. This was the worst experience I have ever had at a dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

shopping for used car

the customers services is very nicely I recommend this dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nissan altima

Great service really fast good prices good selection of cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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