BMW of Des Moines

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4.7
(446 reviews)
Visit BMW of Des Moines
Sales hours: 9:00am to 7:00pm
Service hours: 9:00am to 7:00pm
View all hours
Service Sales
Monday 9:00am–7:00pm 9:00am–7:00pm
Tuesday 9:00am–7:00pm 9:00am–7:00pm
Wednesday 9:00am–7:00pm 9:00am–7:00pm
Thursday 9:00am–7:00pm 9:00am–7:00pm
Friday 9:00am–6:00pm 9:00am–6:00pm
Saturday 9:00am–6:00pm 9:00am–6:00pm
Sunday Closed Closed
New (855) 871-9268 (855) 871-9268
Used (855) 870-9787 (855) 870-9787
Service (855) 871-9287 (855) 871-9287

Inventory

See all 123 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2007.
Thank you for visiting us at BMW of Des Moines. We are the leader in luxury automobiles in Des MoinesIowa and the upper Midwest. We have a great selection of both new BMWs and pre-owned vehicles on site. We look forward to offering our clients a world class experience. Please feel free to contact us with any questions regarding your purchasing needs or stop by and see us today!!!
The Ultimate Driving Machine

Service center

Phone number (855) 871-9287

Service hours

Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Reviews

4.7
(446 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

I just recently bought a new 2023 BMW M850 Gran coupe.

I just recently bought a new 2023 BMW M850 Gran coupe. I ordered the vehicle with Ira Booker, and he made sure to keep me updated throughout the whole process. Not only did he keep me informed, but he also kept me excited. When the vehicle came in, he texted me the same day and set up a delivery for me that worked with my work schedule. He remained extremely professional, and his love and passion for the brand is why I’ve purchased at least 7 new cars from him. He also went above and beyond to make sure the vehicle was clean, took lots of pictures, and made sure I knew how to use everything in the car and set up all of the technology on it. I couldn’t ask for a better sales professional to do business with. Ira also continued to follow up with me, making sure I’m happy with the vehicle and answering any questions. The General Sales Manager, Waye, also made it very easy to do business and worked out a very fair deal on the numbers side. Steve the New car manager did a great job also making sure my order was exactly what I was wanting. And Skylar, the finance manager made the paperwork an easy in and out process as well. This is by far my favorite BMW I’ve owned, and best experience I’ve had at this dealership. I strongly recommend doing business locally at BMW of Des Moines, even if you could potentially save a couple more bucks shopping around multiple BMW stores. And make sure to ask for Ira Booker, he’s by far the best sales professional I’ve purchased from. (And I’ve purchased a ton of new cars from many luxury dealerships).

Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Tyler Van Weelden- General Sales Manager

1.0

Never Buy A BMW

This Dealership has been terrible from the beginning. I bought the package of free oil changes. They at first tried charging me anyway. Then on my third oil change they told me I could only have two a year. I work an hour away and that was why I bought the free oil changes for life. They charge $200 every time you bring it in for diagnostics only. I called to check on my vehicle and the person actually told me oh, that time is for drop off. Then I said I need the car today can the work still be completed and what is the estimate. They said you are still in the queue and you know you are not the only person in the queue right now (2 hours before close) We still plan on completing the work. They hide this ineptitude and cost saying - Well you bought a BMW you know it is a premium car so costly to maintain and limited people will work on them. Seriously, I owned several cars from Lexus and never had these problems. There are better premium cars that you will enjoy much better service without the attitude and them trying to make you feel stupid so you shut up.

Dealer response

Thank you for taking the time to share your recent experience at BMW of Des Moines. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Jared Maxey- Service Manager

4.0

Friendly, helpful staff, nice facility.

Friendly, helpful staff, nice facility. However, used vehicle I test drove was not in the advertised condition.

Dealer response

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Tyler Van Weelden- General Sales Manager

5.0

Want to thank Tyler, Wade, and Roger for making the car...

Want to thank Tyler, Wade, and Roger for making the car buying process very easy. There was no haggling. No “let me talk to our manager” at all. They listened to our needs and delivered. They exceeded any and all expectations. Your professionalism and meeting our needs has not gone unnoticed. We are pleased to remain in the BMW family.

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tyler Van Weelden- General Sales Manager

5.0

Carson Thomas was awesome to work with. He knew exactly...

Carson Thomas was awesome to work with. He knew exactly what I needed. Carson is a delight. Roger Crook was so pleasant and helpful. I was able to bring home my new vehicle right away. My smile has not left my face!! Recommend BMW of Des Moines and ask for Carson Thomas.

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tyler Van Weelden- General Sales Manager

5.0

Carson Thomas, Roger Crook and the staff that helped us...

Carson Thomas, Roger Crook and the staff that helped us were fantastic. Carson was extremely knowledgeable about each vehicle we looked at and test drove. He was patient, listened and answered all our questions. He took the time to show us all the features of each vehicle and when the purchase was complete he took the additional time to help me setup the vehicle to my preferences. We couldn't have asked for a better experience.

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tyler Van Weelden- General Sales Manager

5.0

I worked with Cherie to purchase my BMW 535. I saw the...

I worked with Cherie to purchase my BMW 535. I saw the car online and called her to help me facilitate the purchase and shipping. It was my first time buying a car without test driving. My experience with BMW of Des Moines and especially Cherie was absolutely outstanding. She was very responsive to all my inquiries, was able to expedite my credit application and shipping process. I ordered the car to be delivered to Northern Virginia and it arrived in less than a week after the completion of the purchase process. I am very grateful for Cherie and her team for being so amazing in every aspect!!

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tyler Van Weelden- General Sales Manager

5.0

Calvin was so great to work with. He seemed to genuinely...

Calvin was so great to work with. He seemed to genuinely care about his customer and made the process fun with his playful approach to work. This was above and beyond general expectations of being knowledgeable, communicative and prompt, all of which he met easily. Kiera was great to work with too. I appreciated the clear cut way she laid out information for decision making as well as the positive attitude she brings to the table. Thanks for the great experience BMW team!

Dealer response

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Tyler Van Weelden- General Sales Manager

5.0

I have purchased multiple new BMW's from the dealership....

I have purchased multiple new BMW's from the dealership. Ira, my sales person, has done an excellent job on always providing top tier service and passing along his excitement for the brand. The sales managers and G.M make things very easy to continue to do business there time after time.

Dealer response

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Tyler Van Weelden- General Sales Manager

5.0

It was an absolute pleasure to deal with Susie, Steve and...

It was an absolute pleasure to deal with Susie, Steve and the entire crew. From placing the order to keeping me posted throughout the process to the effortless delivery, the team was flawless. Susie, in particular, brought a genuine, caring approach without any pressure to create a pleasant leasing experience.

Dealer response

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Tyler Van Weelden- General Sales Manager

See all 446 reviews