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Landmark Auto Inc.

(23 reviews)
Sales hours: 12:00pm to 5:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday 12:00pm–5:00pm

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Reviews

(23 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My husband and I visited Landmark to find the perfect truck for our son, and we couldn't have asked for a better experience! From the moment we arrived, the entire team treated us with genuine kindness and respect and was welcoming and helpful. Sam was absolutely wonderful to work with he made the process easy and smooth without making us feel pressured- which is something I truly appreciate! We'll definitely be back when it's time for our next vehicle, thank you Landmark Team!!

My husband and I visited Landmark to find the perfect truck for our son, and we couldn't have asked for a better experience! From the moment we arrived, the entire team treated us with genuine kindness and respect and was welcoming and helpful. Sam was absolutely wonderful to work with he made the process easy and smooth without making us feel pressured- which is something I truly appreciate! We'll definitely be back when it's time for our next vehicle, thank you Landmark Team!!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Such a great experience! Everything was wonderful, the service was warm and welcoming, and I truly enjoyed my time. I’ll definitely be back and highly recommend it!

Such a great experience! Everything was wonderful, the service was warm and welcoming, and I truly enjoyed my time. I’ll definitely be back and highly recommend it!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great experience at Landmark Auto LLC in Smithfield, NC. The staff was friendly, helpful, and made the whole process easy without making me feel pressured. They have a nice selection of vehicles and actually take the time to help you find something that fits what you’re looking for. Definitely one of the better dealerships around. I’d recommend Landmark Auto LLC to anyone looking for their next car or truck!

Great experience at Landmark Auto LLC in Smithfield, NC. The staff was friendly, helpful, and made the whole process easy without making me feel pressured. They have a nice selection of vehicles and actually take the time to help you find something that fits what you’re looking for. Definitely one of the better dealerships around. I’d recommend Landmark Auto LLC to anyone looking for their next car or truck!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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From the moment we walked in, everyone was so helpful, friendly, and informative! You can truly tell that this is a family-owned because of how welcoming and personal the experience felt! Sam was able to get us into the exact truck we came in for and the whole process was fast, easy, and stress-free. We truly appreciate everyone's time and effort to get into our dream truck and will be recommending Landmark to everyone we know! Thank you Landmark!!

From the moment we walked in, everyone was so helpful, friendly, and informative! You can truly tell that this is a family-owned because of how welcoming and personal the experience felt! Sam was able to get us into the exact truck we came in for and the whole process was fast, easy, and stress-free. We truly appreciate everyone's time and effort to get into our dream truck and will be recommending Landmark to everyone we know! Thank you Landmark!!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Absolutely do NOT buy from here, they will rip you off. We bought a very expensive Ram 3500. It turns out it had a huge hole in the diesel tank and was undrivable almost immediately after buying. They don’t care at all and have done absolutely nothing to make it right. They also sold us a “premium” warranty that they assured us would cover EVERYTHING, it doesn’t and isn’t worth the paper it was printed on. Avoid this dealership at all costs. They are dishonest and untrustworthy. Especially Miguel, he mislead us several times. Also, although you have to sign an arbitration agreement when purchasing a vehicle from the you can still take them to small claims court for up to $10K. I highly recommend this, I am. I have also placed a complaint with the state Attorney General.

Absolutely do NOT buy from here, they will rip you off. We bought a very expensive Ram 3500. It turns out it had a huge hole in the diesel tank and was undrivable almost immediately after buying. They don’t care at all and have done absolutely nothing to make it right. They also sold us a “premium” warranty that they assured us would cover EVERYTHING, it doesn’t and isn’t worth the paper it was printed on. Avoid this dealership at all costs. They are dishonest and untrustworthy. Especially Miguel, he mislead us several times. Also, although you have to sign an arbitration agreement when purchasing a vehicle from the you can still take them to small claims court for up to $10K. I highly recommend this, I am. I have also placed a complaint with the state Attorney General.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Drove 3 hours to look at a truck, pictures looked way better than in person. Would not negotiate on the price as it had issues and needed tires. Looked at other trucks on the lot and all had issues. Not good people to work with, PLEASE DO NOT DEAL with these people, they are a joke!!

Drove 3 hours to look at a truck, pictures looked way better than in person. Would not negotiate on the price as it had issues and needed tires. Looked at other trucks on the lot and all had issues. Not good people to work with, PLEASE DO NOT DEAL with these people, they are a joke!!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Great staff. They had a ton of diesel trucks to choose from, more than any other lot I had gone too, and they beat the interest rate my bank gave me. Overall really good experience, would definitely recommend

Great staff. They had a ton of diesel trucks to choose from, more than any other lot I had gone too, and they beat the interest rate my bank gave me. Overall really good experience, would definitely recommend

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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TERRIBLE!!! Do not buy from them! After just 2 days my truck had an issue. They had their mechanic look at it but he couldn’t find the leak. Finally sent me to a diesel mechanic and he helped me out but landmark would not pay for it!!! They said it happened after I took it…BS! The owner is a decent guy but the guys working there are pathetic! One guys only there cause his daddy is the boss. Terrible customer service. Only there for the money.

TERRIBLE!!! Do not buy from them! After just 2 days my truck had an issue. They had their mechanic look at it but he couldn’t find the leak. Finally sent me to a diesel mechanic and he helped me out but landmark would not pay for it!!! They said it happened after I took it…BS! The owner is a decent guy but the guys working there are pathetic! One guys only there cause his daddy is the boss. Terrible customer service. Only there for the money.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Sold me a truck with blown Head Gaskets. This is the kind of customer service you will get here. Their reply below. You had ample time to inspect the truck and were offered plenty of warranty options that you declined. You signed multiple as-is papers and continued to drive the truck even if you did suspect it had an issue. An intermittent low coolant light is different than a blow head gasket. When a truck has low coolant that light won't go away it will stay on your dash. You also never stated that the truck was loosing coolant. After a month, we cannot be held responsible for a vehicle that has no implied or written warranty. Whether you want to lose $30,000-$40,000 is up to you. But if you have anything else to say, have your lawyer send it in a letter.

Sold me a truck with blown Head Gaskets. This is the kind of customer service you will get here. Their reply below. You had ample time to inspect the truck and were offered plenty of warranty options that you declined. You signed multiple as-is papers and continued to drive the truck even if you did suspect it had an issue. An intermittent low coolant light is different than a blow head gasket. When a truck has low coolant that light won't go away it will stay on your dash. You also never stated that the truck was loosing coolant. After a month, we cannot be held responsible for a vehicle that has no implied or written warranty. Whether you want to lose $30,000-$40,000 is up to you. But if you have anything else to say, have your lawyer send it in a letter.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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They are all liars Al and his dad lied to me after I drove 7 hours one way.you would be very wise to stay away from them

They are all liars Al and his dad lied to me after I drove 7 hours one way.you would be very wise to stay away from them

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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