Mercedes-Benz of Union

We got our new GLC from Ray Catena recently and were very happy with the overall experience. From setting up time for the test drive to the actual decision,... the service was professional, friendly and very customized. We worked with Lenny, who was brilliant. Very knowledgeable and responsive, and not at all intrusive like so many other car salespeople. 5 stars from us!

My experience was excellent at Ray Catena of Union!! I was unsure what I wanted from a new to pre-certified Mercedes but after searching for about a week... both online and at other dealerships I knew who I wanted to buy car from....Chris Bradfield. Chris was professional, knowledgeable and always listened to my questions and understood my goals. He politely took me out for test drives and while I didn't buy the brand new Mercedes I did end up buying a pre-owned vehicle which was better suited for my budget. I think Chris is a great representation of the dealership and while I know he was fairly new, he was trained very well and if he didn't know the answers, he knew where to go to get them. I applaud the managment of Ray Catena Union for identifying good talent and giving young professionals (like his brother Nick) an opportunity to grow in the organization. Chris is a real asset to the dealership and I can see him continuing to grow and assume further managment/leadership at some point. Thank you!!

Good customer service starts at customer first call. I call and ask for the price for a complete brake service, they can provide you a clear and reasonable... quotation in just a minute for those parts and labor costs that they will charge you with the work hours . They sent emails and text message to remind you the appointment details, excellent job. That's what we want.

We had a wonderful experience dealing with Lenny. He was very professional and helpful in putting us into our new 2019 C300. We were unable to pick up... the car in person. Lenny arranged for Jordy to deliver the car to us. He demonstrated the new features of the car and took the time to make us comfortable with the car. Lenny and Jordy are two employees you can be very proud to have representing your dealership. Carol and Frank Moran

My wife and I have bought many cars through the years and have never had a salesman like Christopher Bradfield. If he was to be rated on a scale from 1-10... ( 10 being the highest ), we would rate him a 15. Chris was knowledgeable,polite,patient,thorough,comforting, to name a few of his attributes.He went above and beyond to help us with the process of buying a car. We will highly recommend Chris to you, our family and friends! It was pleasure to work with him. The staff was great also, especially Bill Zimmerman and Burton Henson.

Working with Lenny on the purchase of our fourth Mercedes-Benz was an absolute pleasure. He truly had our best interests at heart and made us feel totally... comfortable and not pressured. He was flexible with our timing and made sure everything was in perfect order. Would recommend him to anyone who is shopping for a car because he will make it a great experience.

My experience with this dealership was great. Lenny Inserra (sales consultant) was professional, courteous & prompt in responding to my questions. It was... a quick & easy transaction.

From the second we walked in, the customer service was top notch. All our questions were answered and it was pretty easy for us to realize that this was... the place we wanted to get our from. Lenny was quick to return phone calls and to work with us to make this process as smooth as possible.

Working with Lenny throughout this whole process was an absolute pleasure. An experienced salesman who puts no pressure on you but instead equips you with... all the knowledge needed to make an educated decision that's best for you. Complete honesty and transparency throughout the whole process, and was always there for any questions or concerns I might have. I look forward to doing business with him again in the near future.

We had the pleasure of having Chris Bradfield. He was transparent and that made the experience that much better. My wife told Chris what she was looking... for 20 min later BADA BOOK BADA BOOM done. Never had an experience like this a car dealership. We spent the rest of time doing paperwork and cleaning out trade in. It took 3hrs tops wth test drive. Something my wife and I notice was the family type atmosphere at a car dealership. Great experience overall. Good Luck to Chris and his future wife.