Serra Buick GMC Cadillac

4.8 out of 5 4.8
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Serra Buick GMC Cadillac Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2007

Thank you for your interest in Serra Buick GMC Cadillac. Our mission is to provide a pleasant buying experience and do e

...

verything we can to completely satisfy your needs. Please be assured that this is not the end of our responsibility. At Serra Buick GMC Cadillac, our relationships continue after your purchase. We will complete your buying experience by providing unprecedented levels of service, convenience and personalized attention. We value our relationship and we look forward to the opportunity to serve you.

""We Deliver Satisfaction""

Service

Tire Rotation

$9.95 and up*

Wheel Balance

$34.95 and up*

Oil, Filter Change

$12.95 and up*

Battery Service

$24.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
505 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 12, 2020

    Dave made us feel very comfortable with financing our first car. I was a little scared doing it at first, but he made nice and easy! I definitely recommend... coming to this dealership!

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review, Scott! We're glad to have Dave on our team and that we could provide you with a positive experience. If you ever need... anything in the future, please don't hesitate to let us know. Take care, Randy Jackson, General Manager, (586) 281-2800

  • 1.0 out of 5
    July 2, 2020

    Sales person was punctual. They told me brakes were fine in writing andthey were not, had to replace. They said to let them know how much and never got... back to me. On way home, 1 hour later, air conditioning went out. Got home drove to store, battery died and had to replace. They knocked off money cause horn wouldn’t work, now I’m 2000.00 in repairs, didn’t matter to them. Sales manager is a joke and they are scammers.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That is not the kind of experience we seek to provide, Bradley. Please contact us when you can so we can address this together. Randy Jackson, Genera...l Manager, (586) 281-2800

  • November 16, 2018

    We worked with Sean Turner, and he was excellent. Very attentive and careful to make sure I was getting everything I wanted. I was a first time buyer... and very nervous, but he made the process very smooth and efficient. Will definitely recommend to others in the future, and will continue to use this dealership. Very happy with the customer service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this review. We are happy to hear that you were pleased with the customer service you received from Sean. If there is anythin...g more that we can do, please come back and see us again. Take care! Randy Jackson, General Manager, (586) 281-2800

  • 1.0 out of 5
    March 10, 2020

    Had been communicating with someone there. Told them I wanted to trade my car in. Drove and hour and a half to find out they offered me not even half of... what my car retails for. Waste of time and money.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    On behalf of Serra Buick GMC Cadillac, I would like to express our appreciation for the time you took to share your experience. It appears that an enc...ounter you had with a member of our sales staff does not reflect our standards of customer service. Providing a positive experience is our top priority and we want to hear more about this event. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact me directly. Sincerely, Randy Jackson, General Manager, (586) 281-2800

  • 1.0 out of 5
    November 26, 2019

    Nice staff. Took 3-4 hours to get a loan processed for some reason. Bought a used vehicle, no warranties on anything.. i feel like its because they don't... actually inspect the vehicles. 2 months later my engine blew, the vehicle was just eating oil. They did a good job polishing a turd to sell it though. I wouldn't trust the used cars department or their inspections/work on any vehicles they attempt to sell... Feels like they cut-corners and rush stuff to make a buck.

    4.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    On behalf of the Serra Buick GMC team, thank you for sharing details regarding your last visit with us. We strive to ensure an excellent experience an...d want to discuss how to remedy this situation with you. Please contact us at your convenience so we can hear more about what happened and come to a resolution together. Best, Randy Jackson, General Manager, (586) 281-2800

  • 1.0 out of 5
    November 11, 2019

    I called on and ad from cars.com. The MSRP is $78,545 and shows when you look at the ad on here that the price is $62,871. Stock: T20084 When you check... on the pricing it is several thousand dollars more due to the fact they advertise a very low price with almost $16,000 off MSRP with gm employee pricing. Not everyone on cars.com has gm employee pricing. The initial ad should state that this is employee pricing and not have to go into the dealerships website or open cars.com to see they have a way low price to get people to open their ad. I am surprised that gm allows that type of advertising. There are a couple of other dealers that do the same but most are being up front with the true pricing that everyone can receive with exceptions of a few rebates. Cars.com shouldn't allow this type of pricing either!!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Danali, we appreciate you sharing details of your time spent with our dealership. We assure you that 100 percent customer satisfaction is our utmost ...priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Best, Randy Jackson, General Manager, (586) 281-2800

  • 1.0 out of 5
    June 19, 2019

    I contacted them regarding 2009 Dodge Journey and got email from Mario Stellino confirming its in stock and ready for drive just to find out it was sold... long ago and not available, they just want to drag you to the store no matter of your needs which is very dishonest and misleading. very disappointed.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this review, Issam. We strive to have every customer drive off our lot in a car they love, and it seems like the vehicle you ...were interested in was no longer available. If you'd like, we would be happy to find another vehicle to suit your needs. Please feel free to contact us if you have any other questions or inquiries. Take care. Regards, Randy Jackson, General Manager, (586)-281-2800

  • 1.0 out of 5
    April 10, 2019

    I bought a certified Yukon Denali a couple of months ago. Apparently they didn't look it over very well... I've owned for 3 months and almost half of that... time has been spread across 4 visits to the service center with major engine issues. I've barely been able to drive my vehicle. Very frustrating. I told them they should have gutted the engine the first time in, but they keep going at these ridiculous repairs... By the time they finally figure it out, my warranty will be over. The service center here is extremely slow as well, and it seems they only have one actual mechanic.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    Matt, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about ...this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Randy Jackson, General Manager, (586) 281-2800

  • 5.0 out of 5
    August 25, 2018

    everything was great from first contact to final sale ---we will be back for an escalade cannot say enough about our salesman Dino who was very nice.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your kind words mean a lot to us, Rodney. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always striv...e to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Regards, Randy Jackson, General Manager, (586) 281-2800

  • 1.0 out of 5
    July 12, 2018

    I did find a car on cars.com, contacted the dealer by email 3 times, two different persons. No one contacted me yet to let me know if the car still available... or not. After 24 hours they jumped the price of the car by few thousands on the original price they have listed a day ago and still no one contacted me yet. I feel this dealer is dishonest and unprofessional.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sam, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that o...ccurred in our sales department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Randy Jackson, General Manager, (586) 281-2200

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