Serra Buick GMC Cadillac

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

3.4
(521 reviews)
Visit Serra Buick GMC Cadillac
Sales hours: 10:00am to 3:00pm
Service hours: 7:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 7:00am–2:00pm
Sunday Closed Closed
New (586) 623-4603 (586) 623-4603
Used (586) 697-2506 (586) 697-2506
Service (586) 697-2460 (586) 697-2460

Inventory

See all 656 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2007.
Thank you for your interest in Serra Buick GMC Cadillac. Our mission is to provide a pleasant buying experience and do everything we can to completely satisfy your needs. Please be assured that this is not the end of our responsibility. At Serra Buick GMC Cadillac our relationships continue after your purchase. We will complete your buying experience by providing unprecedented levels of service convenience and personalized attention. We value our relationship and we look forward to the opportunity to serve you.
"We Deliver Satisfaction"

Service center

Phone number (586) 697-2460

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–2:00pm
Sunday
Closed

Reviews

3.4
(521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
1.0

I would never buy a used car or have service done here at

I would never buy a used car or have service done here at this dealership ever again! They sold me a nightmare! From day 1, nothing but issues. I should have trusted my gut. We were lied to about the warranty we purchased and they didn't make it right like they should have. The timing had to be fixed right after I purchased the vehicle and nothing but issues after that. Engine light after engine light. I always brought it in and always had it maintained and serviced there. Last issue was driving 55 mph down the road and the car would shut off. Talk about a safety issue!! Brought it in with timing to be replaced again and the tech said I had a seized engine? Shop before it said it was timing also. The car started, drove and was quiet. I had it towed in because of the safety issue. They tore down my car and decided it wasn't timing. (which was still under warranty) I picked up my car via tow truck. They had me give them 24hrs to zip up my car and have a small bag in the car which I was not happy about. Upon receipt of vehicle, they did not do what they said. My car was still torn apart with rags stuff in the engine compartments, huge box of car parts plus additional car parts in my car. Battery displaced, stuff everywere and the tech left his drill in my car. Shame on you! Shame on this dealer, shame on Gm for not taking care fo their customers and selling a nightmare!!! Run people!

1.0

I would never buy a used car or have service done here at

I would never buy a used car or have service done here at this dealership ever again! They sold me a nightmare! From day 1, nothing but issues. I should have trusted my gut. We were lied to about the warranty we purchased and they didn't make it right like they should have. The timing had to be fixed right after I purchased the vehicle and nothing but issues after that. Engine light after engine light. I always brought it in and always had it maintained and serviced there. Last issue was driving 55 mph down the road and the car would shut off. Talk about a safety issue!! Brought it in with timing to be replaced again and the tech said I had a seized engine? Shop before it said it was timing also. The car started, drove and was quiet. I had it towed in because of the safety issue. They tore down my car and decided it wasn't timing. (which was still under warranty) I picked up my car via tow truck. They had me give them 24hrs to zip up my car and have a small bag in the car which I was not happy about. Upon receipt of vehicle, they did not do what they said. My car was still torn apart with rags stuff in the engine compartments, huge box of car parts plus additional car parts in my car. Battery displaced, stuff everywere and the tech left his drill in my car. Shame on you! Shame on this dealer, shame on Gm for not taking care fo their customers and selling a nightmare!!! Run people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

Show full review
5.0

Oil change

Oil change on GMC Canyon. Very timely;however, sheet from inspection was not given to me.

5.0

Oil change

Oil change on GMC Canyon. Very timely;however, sheet from inspection was not given to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Show full review
1.0

Poor Service

I brought my 2014 GMC terrain to your service center a week ago. My check engine light came on and my terrain was chugging really bad. When I dropped my terrain off to your service department, I requested for my oil to be changed as well because it was at 16%. The woman that was my advisor told me that they would have my car for a couple days and that two technicians would be required to look at my car. The next day, I received a call from my advisor saying that when the tech changed my oil, I did not have any oil in my Terrain and because of that I may have internal damage in my engine. It was further recommended that I drive my car for another 500 to 1000 miles and then bring it back in for another oil change to see if there is internal damage to my engine. I asked several questions that were not answered. I asked about the route problem. I asked if there was something to do with my sensor being off. I asked about the safety of driving my car for 500 -1000 miles. Every question I had resulted in an answer of ?there was too low of oil?. This was very confusing and shocking for me because my car is in really good condition and I?m always on top of my oil changes. I was advised to come and pick up my Terrain, in which I did. However, my advisor was not present and I checked out with a different gentleman, who I?m assuming was a tech. I left your dealership with my terrain sounding and performing exactly how it did when I dropped it off. Since then, I have taken my terrain to the local Chevy dealership, where my experience has been tremendously better than the experience I received at your dealership. The Chevy dealership has taken the time to diagnose my car and gave me an accurate diagnostic of what was going on. They also advised that I no longer drive my vehicle because of the dangerous outcomes that could possibly occur, such as my engine catching on fire. Their team of advisers, techs, and sales representatives have worked great together in helping me decide on how to further proceed with my car. This team did not make me feel confused, frustrated, or pissed off. Needless to say, this was and will be my last time being a customer at your dealership.

1.0

Poor Service

I brought my 2014 GMC terrain to your service center a week ago. My check engine light came on and my terrain was chugging really bad. When I dropped my terrain off to your service department, I requested for my oil to be changed as well because it was at 16%. The woman that was my advisor told me that they would have my car for a couple days and that two technicians would be required to look at my car. The next day, I received a call from my advisor saying that when the tech changed my oil, I did not have any oil in my Terrain and because of that I may have internal damage in my engine. It was further recommended that I drive my car for another 500 to 1000 miles and then bring it back in for another oil change to see if there is internal damage to my engine. I asked several questions that were not answered. I asked about the route problem. I asked if there was something to do with my sensor being off. I asked about the safety of driving my car for 500 -1000 miles. Every question I had resulted in an answer of ?there was too low of oil?. This was very confusing and shocking for me because my car is in really good condition and I?m always on top of my oil changes. I was advised to come and pick up my Terrain, in which I did. However, my advisor was not present and I checked out with a different gentleman, who I?m assuming was a tech. I left your dealership with my terrain sounding and performing exactly how it did when I dropped it off. Since then, I have taken my terrain to the local Chevy dealership, where my experience has been tremendously better than the experience I received at your dealership. The Chevy dealership has taken the time to diagnose my car and gave me an accurate diagnostic of what was going on. They also advised that I no longer drive my vehicle because of the dangerous outcomes that could possibly occur, such as my engine catching on fire. Their team of advisers, techs, and sales representatives have worked great together in helping me decide on how to further proceed with my car. This team did not make me feel confused, frustrated, or pissed off. Needless to say, this was and will be my last time being a customer at your dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for taking the time to share your recent experience at Serra Buick GMC Cadillac. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Show full review
1.0

Be prepared for negotiating repair prices?

Quoting a price for repairs should not require negotiating. When asked if a vehicle is safe to drive I expect an honest answer not ?No? so the repair gets purchased on the spot. When did repairs become high pressure sales? Unethical and I will not be returning.

1.0

Be prepared for negotiating repair prices?

Quoting a price for repairs should not require negotiating. When asked if a vehicle is safe to drive I expect an honest answer not ?No? so the repair gets purchased on the spot. When did repairs become high pressure sales? Unethical and I will not be returning.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Jennifer, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Serra Buick GMC Cadillac does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Show full review
5.0

Best Ever

They did a great job! I bought it elsewhere but I wasn?t happy with that dealership and they came to the plate with repairs and no excuses.

5.0

Best Ever

They did a great job! I bought it elsewhere but I wasn?t happy with that dealership and they came to the plate with repairs and no excuses.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Randy Jackson, General Manager, (586) 281-2800

Show full review
5.0

Serra Buick 30 Mile

Tony and Roman are excellent at their jobs!!! Tony spent a lot of time going over the car's features and got me ready to drive off the lot. Roman knows his business and very efficient at it!

5.0

Serra Buick 30 Mile

Tony and Roman are excellent at their jobs!!! Tony spent a lot of time going over the car's features and got me ready to drive off the lot. Roman knows his business and very efficient at it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Renae, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Tony's and Roman's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Show full review
1.0

Bait and switch

Bait and switch. Car on lot for over a hundred days and the day I was coming with cash in hand, someone came and put deposit down.

1.0

Bait and switch

Bait and switch. Car on lot for over a hundred days and the day I was coming with cash in hand, someone came and put deposit down.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Show full review
2.0

Expect more to go wrong

When my vehicle goes in for service, they call with more things wrong with it. Also they are unable to pull up services under warranty.

2.0

Expect more to go wrong

When my vehicle goes in for service, they call with more things wrong with it. Also they are unable to pull up services under warranty.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

Beth, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Show full review
5.0

2023 Buick Enclave

Effortless and Professional. The Salesman took care of all of our questions and concerns via online, phone and in person.

5.0

2023 Buick Enclave

Effortless and Professional. The Salesman took care of all of our questions and concerns via online, phone and in person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thomas, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Randy Jackson, General Manager, (586) 281-2800

Show full review
5.0

oil change and tire rotation

They were very professional and completed my service very quickly.

5.0

oil change and tire rotation

They were very professional and completed my service very quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for this amazing review! We really appreciate your business. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Show full review
See all 521 reviews