Serra Buick GMC Cadillac

Contact seller

By clicking here, you authorize and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.

We value your privacy. Privacy Statement

(516 reviews)
Visit Serra Buick GMC Cadillac
Sales hours:
Service hours:
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–7:00pm
Tuesday 7:00am–6:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–7:00pm
Thursday 7:00am–6:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–6:00pm
Saturday 7:00am–2:00pm 10:00am–3:00pm
Sunday Closed Closed
New (586) 623-4603 (586) 623-4603
Used (586) 697-2506 (586) 697-2506
Service (586) 697-2460 (586) 697-2460


See all 474 vehicles from this dealership.

About our dealership

This seller has been on since January 2007.
Thank you for your interest in Serra Buick GMC Cadillac. Our mission is to provide a pleasant buying experience and do everything we can to completely satisfy your needs. Please be assured that this is not the end of our responsibility. At Serra Buick GMC Cadillac our relationships continue after your purchase. We will complete your buying experience by providing unprecedented levels of service convenience and personalized attention. We value our relationship and we look forward to the opportunity to serve you.
"We Deliver Satisfaction"

Service center

Phone number (586) 697-2460

Service hours



(516 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Serra Buick 30 Mile

Tony and Roman are excellent at their jobs!!! Tony spent a lot of time going over the car's features and got me ready to drive off the lot. Roman knows his business and very efficient at it!

Dealer response

Renae, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Tony's and Roman's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Randy Jackson, General Manager, (586) 281-2800


Bait and switch

Bait and switch. Car on lot for over a hundred days and the day I was coming with cash in hand, someone came and put deposit down.

Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Randy Jackson, General Manager, (586) 281-2800


Expect more to go wrong

When my vehicle goes in for service, they call with more things wrong with it. Also they are unable to pull up services under warranty.

Dealer response

Beth, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Randy Jackson, General Manager, (586) 281-2800


2023 Buick Enclave

Effortless and Professional. The Salesman took care of all of our questions and concerns via online, phone and in person.

Dealer response

Thomas, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Randy Jackson, General Manager, (586) 281-2800


oil change and tire rotation

They were very professional and completed my service very quickly.

Dealer response

Thank you for this amazing review! We really appreciate your business. Sincerely, Randy Jackson, General Manager, (586) 281-2800


Terrible service

Was told by device manager I?d have an answer on a reoccurring issue vehicle laid up 2 weeks and nothing resolved

Dealer response

Randy, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Randy Jackson, General Manager, (586) 281-2800



I bought over a dozen new cars in my life & I have never had an experience so bad. Stay away from this dealership. I had the worst experience ever! Gave feedback when asked by salesperson, didn't like it. Then he apologized for the way I FELT (not sincere). Could he do anything? And explained customer satisfaction was really important to him. I asked for specific info about my trade-in – promised twice, never received it. Didn’t see my review among others on website under his name. Guess only positive reviews posted. Bought new 2022 Cadillac CT4-V, door started creaking at 360 miles. After a month of continual dissatisfaction, followed up w/ the Gen Mgr & wrote a 4-1/2 page letter describing entire experience. I expected admission of guilt on their part for totally messing up a first-time Cadillac's buying experience. Highlights: Serra Cadillac visit Oct 2021. Attractive space; several employees not truly service-oriented in professional quality, lack product knowledge. Had painful/remorseful experience. I was having a bad day & simply handed myself over to be taken advantage of since I trust salespeople & car dealerships too easily. Contacted [N] made visit to Serra on 10/6/21. Objective: find peppy performance sedan not too bad on fuel efficiency. Trade-in exquisite 2018 Buick Regal GS in bright red w/ approximately 36,000 miles on it (W04GS6SS6J1125519). Oct 2021 Serra offered $27,000 (KBB valued @ $3,500 higher). Placed order for 2022 CT4-V, priced about $3,500 higher. Used internet build for a 2021 cuz 2022 model yr not available. Nav. Stdrd – more options not wanted. No Heated Strg Whl (microchip shortage). Ordered vehicle due late January, 2022. Arrived 2/7 or 2/8. Looked at car for 1st time w/intent to buy on Friday, Feb. 11. Felt obligated to buy, ordered. Examined car, snowy and rainy; disappointed w/ Cadillac’s quality & design: less headroom, leg room, cargo space & smaller than Regal; not impressed. Nothing explained during sale; just handed a piece of paper. No direct conversation about offer for my Buick. Offered $25K, a $2K difference than 5 months & 900 miles ago. Gave poor explanation about auctions. KBB listed as $3,500+ for trade-in expectation. My Buick had new wiper blades, only needed an oil change & a tire rotation, washed about every week. Slsprsn told me nothing about the CT4-V – premium fuel required! Tire pressures low – N & Srvce Prsn didn’t know, assumed 30-something like SUVs – don’t even know the product. MSRP on CT4-V was $57,750; put down $28K in cash, financed $9,053, used the $1,000 offer & GM Discount – still spent $57,258 out the door – bad & too much. [N] & I spoke via text after he saw my review, said I got a good offer. Listed following Monday on website for $31,987. Texted [N] the ad and typed “disappointing.” Told there is a $1,600 GM Pre-owned certification cost, $2,500 – 3,500 in reconditioning costs, avg $800 in add’l reconditioning & $475 for motor trend to get car ready for lot. No way Serra spent that much money to get it ready for the lot – sold to Serra on Friday, on lot Monday afternoon! Requested itemized list of reconditioning costs; promised twice, still do not have. Buick sold in 8 business days. CT4-V @ 360 miles, rr front driver-side fender & bottom frnt corner of the driver door contacting, off to body shop, porters drove; scratches on spoiler, Rt RR Door not flush. Got back Feb. 7. Communication bad at every level. March 15 the Gen Mgr calls me: My letter is only my perspective, disagreed w/numbers & explained they use "Inst Cash Offer" option on KBB & not "Expected Trade-in Value." 7,000 mark up? Told Reconditioning costs. When asked specifics, couldn’t tell me anything. Said replaced tires, drove by the car myself 5 days later – same tires! Doesn’t even know what size tires were w/the paper in front of him. Buick odom 36,816 miles when given, photo for ad 2 days later showed the odometer at 37,200 – no explanation. Never got good answers.

Dealer response

James, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Randy Jackson, General Manager, (586) 281-2800


Can you get off your phone please??

I have been here 3 times in the service department and every time I have had to get someone’s attention. 3 out of 4 attendants were playing on their phone. If you’re going to be on your phone at least be aware of your customers!! Have never felt like my business is valued!

Dealer response

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Randy Jackson, General Manager, (586) 281-2800


Purchasing a Vehicle

The Business Manager At Serra Buick GMC Is Great to Work With He's Honest and Upfront With You. He Cares About Your Happiness Not Just Selling You A Vehicle.

Dealer response

Hi Meka and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Randy Jackson, General Manager, (586) 281-2800


In for service 4 times since 11/22/2020

Awful. Trouble at 3k miles. Less than 6k miles! This dealership can’t fix the issue. Driven 126 miles since last service date, six days ago. Service department is a joke! Stuck in a 3 year LEMON lease and the service manager is dismissing my issue. Telling me that when a new home has a furnace issue, they fix the furnace as much as needed, instead of giving the buyer a new house. Condescending jerk. Not sure if it’s because I’m a a woman or not! Poor. Worst experience ever! Find a different dealership. BUY A FORD !

Dealer response

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Randy Jackson, General Manager, (586) 281-2800

See all 516 reviews