Reviews
My family has always gone to Darren Lee at Serra for all
My family has always gone to Darren Lee at Serra for all our new leases. The dealership staff are very friendly, and the dealership itself is very clean. Although it is a long drive for us, it is well worth the drive! We have, and will still continue recommending Serra Buick, GMC, Cadillac, Kia to all our friends and family!
My family has always gone to Darren Lee at Serra for all
My family has always gone to Darren Lee at Serra for all our new leases. The dealership staff are very friendly, and the dealership itself is very clean. Although it is a long drive for us, it is well worth the drive! We have, and will still continue recommending Serra Buick, GMC, Cadillac, Kia to all our friends and family!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Diane! I am thrilled to hear that you and your family have consistently chosen Darren Lee at Serra Buick GMC Cadillac for your new leases. It's great to know you appreciate our friendly staff and clean dealership. Your recommendation means a lot to us, and we look forward to serving you and your family for many more miles to come! Safe travels, and we can't wait to see you again! Sincerely, Randy Jackson, General Manager, (586) 281-2800
Overall experience was good pleasant my salesman Mark was
Overall experience was good pleasant my salesman Mark was great no complaints I told him about a problem and he got on it right away I would definitely recommend this place
Overall experience was good pleasant my salesman Mark was
Overall experience was good pleasant my salesman Mark was great no complaints I told him about a problem and he got on it right away I would definitely recommend this place
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience, Michael! I'm thrilled to hear that you had a good overall experience at Serra Buick GMC Cadillac and that Mark was able to assist you promptly with your concerns. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, Randy Jackson, General Manager, (586) 281-2800
Serra Buick GMC Cadillac in Washington/ Romeo has the
Serra Buick GMC Cadillac in Washington/ Romeo has the best service advisors in the area. Ask for Tim! Mr Makowski is always willing to help with better pricing and better techs to keep your investment in perfect running order. It's where I go! They even do a video with audio explaining what they see under the hood and under the car. Try it, you will see a state of the art service department with the very best and newest technology. Those videos let you see the things you may not be able to see and they definitely explain everything. Every dealer needs to learn about integrity like this.
Serra Buick GMC Cadillac in Washington/ Romeo has the
Serra Buick GMC Cadillac in Washington/ Romeo has the best service advisors in the area. Ask for Tim! Mr Makowski is always willing to help with better pricing and better techs to keep your investment in perfect running order. It's where I go! They even do a video with audio explaining what they see under the hood and under the car. Try it, you will see a state of the art service department with the very best and newest technology. Those videos let you see the things you may not be able to see and they definitely explain everything. Every dealer needs to learn about integrity like this.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review! I'm thrilled to hear you had such a positive experience at Serra Buick GMC Cadillac. It's great to know that Tim and our service advisors are providing excellent support and leveraging state-of-the-art technology to keep your vehicle running smoothly. We appreciate your kind words about our integrity and service department. We look forward to seeing you again soon! Sincerely, Randy Jackson, General Manager, (586) 281-2800
Very unprofessional because they are not removing the
Very unprofessional because they are not removing the listing of cars that have been sold and keeping it up for days misleading customers
Very unprofessional because they are not removing the
Very unprofessional because they are not removing the listing of cars that have been sold and keeping it up for days misleading customers
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience, Ozmin. I understand how important it is for online listings to reflect current inventory, and we recognize your concern about vehicle availability. Your feedback has been noted and will be reviewed by the team at Serra Buick GMC Cadillac. If you'd like to provide additional details or explore other options, I encourage you to reach out to me directly. Sincerely, Randy Jackson, General Manager, (586) 281-2800
Fast dependable professional service department very
Fast dependable professional service department very clean you can eat off the floor. Video shows technician inspection of undercarriage and advises any issues to service department. Coffee and donuts hit the spot in the waiting room.
Fast dependable professional service department very
Fast dependable professional service department very clean you can eat off the floor. Video shows technician inspection of undercarriage and advises any issues to service department. Coffee and donuts hit the spot in the waiting room.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Dave! I'm thrilled to hear that you had a positive experience with our service department at Serra Buick GMC Cadillac. Our team takes pride in maintaining a clean environment and providing top-notch care for our customers, and I'm glad you enjoyed the video inspection and the refreshments in our waiting room. We look forward to serving you again! Sincerely, Randy Jackson, General Manager, (586) 281-2800
We had an outstanding experience at **Serra Kia in
We had an outstanding experience at **Serra Kia in Washington, Michigan**, thanks to **Tom Graskewicz** and the incredible finance team. Tom went **above and beyond** on a Saturday, ensuring every detail—from financing to finding the perfect color, size, shape, and engine—was exactly what we wanted. He truly made the car-buying process effortless. The finance department was equally amazing, staying late to make sure everything was smooth and stress-free. What could have been a difficult experience turned into one of the **easiest and most pleasant** car purchases we’ve ever had! Because of Tom and the dedicated team at Serra Kia, we’ll absolutely be returning in the future. Highly recommend for anyone looking for top-notch service and a hassle-free car-buying experience! 🚗✨
We had an outstanding experience at **Serra Kia in
We had an outstanding experience at **Serra Kia in Washington, Michigan**, thanks to **Tom Graskewicz** and the incredible finance team. Tom went **above and beyond** on a Saturday, ensuring every detail—from financing to finding the perfect color, size, shape, and engine—was exactly what we wanted. He truly made the car-buying process effortless. The finance department was equally amazing, staying late to make sure everything was smooth and stress-free. What could have been a difficult experience turned into one of the **easiest and most pleasant** car purchases we’ve ever had! Because of Tom and the dedicated team at Serra Kia, we’ll absolutely be returning in the future. Highly recommend for anyone looking for top-notch service and a hassle-free car-buying experience! 🚗✨
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your fantastic review, Andrew! I truly appreciate your kind words about your experience at Serra Buick GMC Cadillac. It's wonderful to hear that Tom and our finance team provided you with outstanding service and made the car-buying process smooth and enjoyable. We're thrilled that you found the perfect vehicle with us and look forward to serving you again in the future. Your recommendation means a lot! Safe travels in your new ride! 🌟 Sincerely, Randy Jackson, General Manager, (586) 281-2800
Very good dealer ship I really recommend this dealership
Very good dealer ship I really recommend this dealership to everyone. Mark was the best sales guy.
Very good dealer ship I really recommend this dealership
Very good dealer ship I really recommend this dealership to everyone. Mark was the best sales guy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your wonderful review, Nafai! I appreciate your recommendation and am thrilled to hear that Mark provided you with such great service. At Serra Buick GMC Cadillac, we strive to make every experience an exceptional one. We look forward to seeing you again soon! Sincerely, Randy Jackson, General Manager, (586) 281-2800
We had an amazing time working with Monica!
We had an amazing time working with Monica! She is hands down the best salesperson we have ever dealt with. We LOVE our vehicle and will definitely consider for our next one. Thank you 😊
We had an amazing time working with Monica!
We had an amazing time working with Monica! She is hands down the best salesperson we have ever dealt with. We LOVE our vehicle and will definitely consider for our next one. Thank you 😊
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful review! We're so happy to hear that working with Monica was such a great experience. It means a lot that you found her to be the best you've ever worked with. Enjoy your new vehicle—we look forward to helping you again in the future! Sincerely, Randy Jackson, General Manager, (586) 281-2800
Service advisors are good and efficient as well as
Service advisors are good and efficient as well as maintenance and their communication with customers!!
Service advisors are good and efficient as well as
Service advisors are good and efficient as well as maintenance and their communication with customers!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words, Marc! We're glad to hear that our service advisors, maintenance team, and communication made a positive impression. Providing efficient and clear service is a top priority for us. We appreciate your feedback and look forward to serving you again! Sincerely, Randy Jackson, General Manager, (586) 281-2800
My experience with Matt is always excellent.
My experience with Matt is always excellent. Very patient with clients, listening to their concerns and explaining solutions in easy to understand manner. When you deal with Matt, although there may be 50 cars he is having to oversee, makes you feel as though you’re the only one. Professionalism at its finest. My car was repaired with constant updates along the way in a timely manner. I pass by several Cadillac dealers to deal with Matt at Serra. I highly recommend!
My experience with Matt is always excellent.
My experience with Matt is always excellent. Very patient with clients, listening to their concerns and explaining solutions in easy to understand manner. When you deal with Matt, although there may be 50 cars he is having to oversee, makes you feel as though you’re the only one. Professionalism at its finest. My car was repaired with constant updates along the way in a timely manner. I pass by several Cadillac dealers to deal with Matt at Serra. I highly recommend!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear that your experience with Matt at Serra Buick GMC Cadillac has consistently been excellent. His dedication to listening and providing clear solutions truly makes a difference. We're glad you felt prioritized during your car repair and appreciated the constant updates. Your recommendation means a lot to us! We look forward to seeing you again soon. Sincerely, Randy Jackson, General Manager, (586) 281-2800