Serra Buick GMC Cadillac
Serra Buick GMC Cadillac Hours
About Our Dealership
Thank you for your interest in Serra Buick GMC Cadillac. Our mission is to provide a pleasant buying experience and do e
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verything we can to completely satisfy your needs. Please be assured that this is not the end of our responsibility. At Serra Buick GMC Cadillac, our relationships continue after your purchase. We will complete your buying experience by providing unprecedented levels of service, convenience and personalized attention. We value our relationship and we look forward to the opportunity to serve you.
""We Deliver Satisfaction""
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Service
Tire Rotation
$9.95 and up*
Wheel Balance
$34.95 and up*
Oil, Filter Change
$12.95 and up*
Battery Service
$24.95 and up*
RepairPal Certification
- Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
- Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
- Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
- Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.
Reviews
Read reviews that mention:
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August 25, 2018
everything was great from first contact to final sale ---we will be back for an escalade cannot say enough about our salesman Dino who was very nice.
Does recommend this dealerShopped for a used carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseYour kind words mean a lot to us, Rodney. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always striv...e to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Regards, Randy Jackson, General Manager, (586) 281-2800
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July 12, 2018
I did find a car on cars.com, contacted the dealer by email 3 times, two different persons. No one contacted me yet to let me know if the car still available... or not. After 24 hours they jumped the price of the car by few thousands on the original price they have listed a day ago and still no one contacted me yet. I feel this dealer is dishonest and unprofessional.
Does not recommend this dealerShopped for a used carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseSam, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that o...ccurred in our sales department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Randy Jackson, General Manager, (586) 281-2200
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Serra, you rock! My salesman and others were so polite and helpful. Jeff Prall knocked himself out to get me the best lease and make sure I was comfortable... and happy. I have leased and purchased a lot of vehicles in my life, and I have never been treated so well as I have at Serra. This was my second lease from Serra, and I will definitely return for a third.
Does recommend this dealerShopped for a new carDid make a purchase3 people out of 3 found this review helpful. Did you? -
March 9, 2018
Before even seeing the dealership in person my experience was positive. Made a call and they put the vehicle I was looking at online on hold for me. Upon... arrival you see several very nice buildings which were very clean and nice inside. Spend several hours where Mike helped us with financing and we left happy with what we came for. Recommend this dealership to anyone and everyone.
Does recommend this dealerShopped for a used carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the over...all experience. We look forward to working with you again! Sincerely, Randy Jackson, General Manager (586) 281-2200
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February 1, 2018
My name is Keith i don't remember the salesman name. I purchased a 2006 range rover. Drove it home had an issue with the air suspension. Took it back had... loaner cars until they got it back from the range rover dealer. No charge. They back their cars. Thanks serra.
Does recommend this dealerShopped for a used carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that ...your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Randy Jackson, General Manager (586) 281-2200
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December 12, 2017
I bought a new Cadillac XT5 in August and had a slow leak in the left rear tire where it was losing 2-4 psi a week from the day I bought it. I called Serra... and they said I could bring it in now or wait for my first oil change and get it serviced then. To save time, I decided to wait and brought it in for an oil change on Dec. 8th so they could fix what I assumed was a simple rim leak. It turned out, there was a staple in the side wall. To my complete satisfaction, they replaced the $200 tire and put me right back on the road again. Thank you, Mike in service, and Kirk and Randy for fixing the tire for me, I know you didn't have to do it. Be at peace, David
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 1 found this review helpful. Did you?Dealer ResponseWe're truly humbled by this review, David. Mike, Kirk and Randy always strive to make sure that everyone who brings their vehicle to our service depar...tment has an exceptional experience with us. We're thrilled that you had such a wonderful experience, and never hesitate to bring your vehicle in the next time it needs service. Sincerely, Randy Jackson, General Manager, (586)-281-2200.
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November 12, 2017
From the time I emailed the dealership to driving my new (used) car it was a very good experience. Everyone so helpful since they knew I was dealing with... recently totaled car and having issues with my insurance company. Mike had the car ready for the test drive and Joe in finance made the buying experience a breeze. Well worth the drive from Livonia to get my 2016 Kia Soul!!!!
Does recommend this dealerShopped for a used carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseWe're truly humbled by your review, Diane. Mike and Joe are absolutely dedicated to making sure all of our customers have a convenient, hassle-free ve...hicle-shopping experience, and I'm glad to hear that this was the case with you during your visit. Feel free to reach out to us if you ever need any further assistance with your vehicle. Until next time, take care! Sincerely, Randy Jackson, General Manager, (586)-281-2200.
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November 10, 2017
Nice facilities. I test drove and decided to buy. The banker was at lunch so I went. Then I got a call that the car was already sold. A complete waste... of time. All the salesman said was I didn't know.
Does not recommend this dealerShopped for a used carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for your feedback. Our customers are our top priority and it's discouraging to hear about your recent disappointment. Please don't hesitate ...to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Sincerely, Randy Jackson, General Manager (586) 281-2200
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October 2, 2017
Monica Cavalier gets the deal done. She's extremely knowledgeable, responds quickly, kind, listens and there's zero pressure! Great inventory, great... pricing. I've been buying and leading with her for many many years. Trustworthy and fair. I'll never buy/lease from anyone other than Monica. Truly a gem!
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for taking the time to write this review, Linda! Monica truly is an outstanding member of our team who strives to provide the utmost in cust...omer service and quality to all of our customers. I'm thrilled to hear that you experienced this value first hand, and we hope you continue to choose our dealership for all of your automotive needs. Sincerely, Randy Jackson, General Manager (586) 281-2200
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June 3, 2017
No pressure from sales consultant, easy communication thru text messaging even. Charlie Chang made the process of buying a car simple and painless. Love... that the dealer is open until 8 Mon-Fri
Does recommend this dealerShopped for a used carDid make a purchase1 people out of 1 found this review helpful. Did you?Dealer ResponseThank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and b...eyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Randy Jackson, General Manager (586) 281-2200