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Working with Terry Broadley was a pleasure. I felt at ease and not pressured to purchase. I love my vehicle. I felt I received a good deal.
Thank you, Beth! We're so happy to hear you had such a good experience with Terry and that he was able to help you to get a great deal. If there's any...thing we should improve to make sure we're providing all our customers a five-star experience, please let us know at email@example.com. Safe travels!
Didn't appreciate the list of things I really should have done, even though they were not needed. Was pretty anxious about the need of 2 quartz of oil... I needed. Even tough no indicator light in and after getting it checked at my mechanic, it was Full and clear. That is not his you try to get more business, that is a turn -off!!!!
We're sorry that you did not have a five-star experience with our Service Department! We can't quite decipher what all went wrong during your recent v...isit, but we definitely want to make things right. Please email details of what happened, along with your name and contact information, to firstname.lastname@example.org. We look forward to hearing from you soon so we can rectify the situation!
I have been shopping for a car for approximately one year. I usually looked around on Sundays to avoid car salesmen!! We happen to be in Rapid City on... a Saturday and had no intention of buying a Honda or a new car for that matter. We were at another dealership looking at cars. The pressure of a salesman caused us to leave that dealership when we "ended up" at Honda. We had planned on eventually that day going to look at another dealership yet. I had specific colors and cars in mind. Daniel Johnson at Rushmore Honda "welcomed" us while I was looking at a Honda that caught my eye. Daniel was friendly, informative and not pushy. After visiting with him and looking at different vehicles and test driving one, we decided to think about it and go have lunch. Due to the sales approach of Daniel, we decided to go back and purchase a Honda from him rather that go to the other dealership we planned to go to that day. He was so easy to work with and clearly explained everything. Now I love my Honda and would recommend a Honda and doing business with Daniel. Even completing the paperwork with Chad Johnson was great. I have heard some "horror" stories about people shopping for vehicles but this experience was a great one. It goes to show that quality customer service is so important.
Thank you so much for that great feedback about your recent CR-V purchase! We're really happy to hear the Daniel Johnson and Chad Johnson provided you... with an experience that exceeded your expectations and that you're loving your new SUV! All of our staffers work hard to make sure that customers never feel pushed into a vehicle, so it's great hear from customers that that's been their experience. Please don't hesitate to let us know if there's anything else we can do for you, and thank you for giving us a chance to show you that car buying can be pleasant. :) Happy travels 'til we see you again!
I'll be honest my initial review would have been a one star. I had an awful experience with a different salesperson from a different Denny Menholt dealership... who had run my credit before he even checked to see if the vehicle was available. Turns out it wasn't. I then found the vehicle that I wanted. I test drove it with another person, but that person left me to go work with some other customers. I was ready to buy that day. We then left. I decided to give it another try and that's when Jake came and helped me. If it wasn't for him I don't think I would have bought this vehicle that I now own and love. Jake was highly knowledgeable, relateble, and kind. He was empathetic towards my needs and made the buying process run so smooth. I had my three kiddos with me (all under 5) and he accommodated for them. He let me leave to give the kiddos a break. Meanwhile, he would call and text me every step of the way to always keep me informed. Although initially I had a bad experience, Jake turned that experience around. As long as he is working for Rushmore Honda, he will be my go-to car guy. I highly recommend that he should be yours as well!
Thank you for that feedback! We apologize that you did not have a five-star experience initially with one of our sister dealerships, but we're happy t...o hear Jake Meredith was able to take care of you and find you the just-right vehicle. If there's anything else we can do to help or if you have any questions about your new vehicle, please don't hesitate to let us know. Thank you for giving us another chance to earn your business, and we look forward to taking care of you and your vehicle for years to come. Safe travels!
I decided to purchase a new Honda after my 2015 CIVIC had 112K plus miles on it. I was introduced to the 2019 CRV by Justin Stanley who gave an absolutely... fine description of all the new features of this Fully Loaded CRV. I decided it was exactly what I now need at 85 yrs "young". All the added automatic features, lighting, doors Cruise Control with Lane Keeping, Backup Views,etc are exactly what I need. Justin far exceeded the "Ordinary Sales Rep"! duties.. The sale was on a weekend and we had to wait till Monday for the finances to clear the hoops. In the meantime Justin made some special arrangements in advance of the delivery which made all go especially smoothly. I highly recommend him for promotion in either the Sales or Management positions.
Thank you for that outstanding review and kind words for Justin Stanley! We're happy to hear he took such great care of you and explained all the feat...ures of your new CR-V, which we hope you're thoroughly enjoying. If there's ever anything else we can do for you, please let us know. Thank you for giving us the chance to earn your business, and we look forward to taking care of you for years to come. Safe and happy travels until we see you again!
Nick was extremely helpful and knowledgeable but not pushy. He showed me both new and certified vehicles and on the test drive continued to point out... features of the CRV
Thank you, Lana! We're glad Nick Thurman was so helpful during your visit. Thanks for the chance to help you find the right vehicle, and we hope you'l...l let us know if there's anything else we can do for you. Enjoy the rest of your day!
Our salesperson Nick Thurman and our finance manager Paul Rosato were outstanding! Bent over backwards to get us the deal we wanted. Both professional... and courteous not to mention Paul was an air Force veteran in my exact AFSC, so we had lots to talk about! Keep up the good work gents!
Great to hear, Dan! Paul Rosato and Nick Thurman always do whatever they can to help customers into the right vehicle, so we're glad you found that to... be true too. And we're glad you were able to find something in common with Paul! Thank you for choosing us for your vehicle needs, and we're already looking forward to taking care of you for years to come. Safe travels 'til we see you again!
The dealership was just about to close when we arrived. Daniel Johnson greeted my husband and I and asked to help us. Told him my situation and why I was... in the market for a new or used car. We looked at some used ones and a new one he had pointed out to me. Daniel had offered to stay later in order for us to test drive that evening but we chose to return the next day. We exchanged numbers that evening allowing us to communicate on the car negotiation of the one I chose. That right there helped me decide to return to the dealership and not look elsewhere. Daniel greeted us again upon arrival. I test drove the one I chose. I also had a budget and knew where I needed to be on the price of the car. Daniel worked with us and the one who would make the decisions on the price and got us to where I needed for my budget. Wonderful experience over all! Don't waste your time going else where! I love my Honda!
This is the 2nd car we have bought from Rushmore Honda, eachvtime we have had a great experience. Everyone is very professional and friendly plus knowledgable... about the car. I would highly recommend Rushmore Honda,JaKe Meredit and Kim Swanson. By the way we love our Passport. Juanita Christianson Jack Stephenson
So glad you're loving your new Passport, Juanita and Jack! And we're so happy you've enjoyed your experiences enough to buy two vehicles from us. Jake... Meredith and the rest of our team members work hard to make sure all our customers enjoy their time with us, and we're happy that sounds like it was your experience too. Please come see us again when it's time for that Passport's first oil change, and don't hesitate to reach out if there's anything else we can do for you. Thanks so much for your business and five-star review!
From the minute I drove onto the lot nothing but excellent customer service. My salesman Daniel was very easy to talk to, he had a great personality ... and asked all the right questions.
That's fantastic to hear, Barb! We're so glad Daniel Johnson and the rest of our team was able to provide you service that exceeded your expectations.... We really appreciate you giving us a chance to earn your business and hope your new vehicle is just right. If you need anything else, please don't hesitate to let us know. And should you have any service needs, please come see us again. Safe and happy travels!