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Rushmore Honda service center is by far the best experience I've had with getting my car serviced. I always choose to work with Zack Tague when I go in.... He's seriously the best. He's friendly, knowledgeable, and so so helpful. Rushmore Honda is very honest, and tell you what needs to be done. They aren't cheating you out of money (like some places I've worked with are known for!). I expect my car to have a long, happy life because of the care it gets here. Wouldn't trust any one else in this city to take care of my car. Can't go wrong with Rushmore Honda.
Thanks so much Debbie! We really appreciate you taking the time to give our service writer Zack Tague some public recognition for the great work he do...es. Our service department is highly trained and cares about each of our customers and their vehicles. We're so glad to hear from our longtime customers, and we look forward to seeing you again! Thanks again for choosing us!
Having been the automobile business for many years, I sometimes am more critical when writing a review. I had previous regular maintenance done and was... pleased with the staff and work performed. When it came time to replace my tires, I chose to return to Rushmore Honda. The estimate process was seamless, as well as the scheduling of an appointment. The installation was done as promised and I was very pleased with the entire experience. I will happily recommend Josh, Sheila and the service staff at Rushmore Honda.
This is so great to hear, Jeanne! We work hard to make sure every aspect of a sales or service appointment is as pleasant as possible, from the schedu...ling to the final steps. We're so glad to hear that was the case for you, and we really appreciate you taking the time to let us know. Thanks so much for choosing us, and safe travels!
Bottom line up front: Made an appointment to replace the front brake pads and it took them two and half days to complete the maintenance. Then tell... me that they are done and they close at two. I do not recommend you take your vehicle to get it serviced here. Full issue below if anyone cares: Wow, what can I say about the service I received at this place. I made an appointment to get the brake pads replaced and brought the car in on time the day of the appointment. Two hours later, I receive a call that they don't have the parts and will have to over night them. Okay, why was the appointment made and why did you take the car if you are not able to complete this simple maintenance. No problem, keep the car over night and get to it once the parts come in. Well the next day they messed up and did not order over night so the part didn't come in until the next day. We had the car there from Thursday to Saturday for a very easy issue. Then I get a call on Saturday at 1215 to let me know the car was finished. I let them know that as soon as my wife comes home, we will be on way to go get it. The customer service agent told me to be advised that they close at 2. Wow, so you had my car for two and a half days for break pad replacements and no decency to at least say that you will stay open till I get there or send a shuttle to come get me. Not sure if anyone else has had issues at this place but I assure you they have lost some loyal customers from taking our vehicles in for service and now from even buying a vehicle from this place as I just can't trust them.
Hi Jeff, this isn't what we like to see. We apologize for the poor communication, and we appreciate you letting us know about your experience so we ca...n improve going forward. Our service manager has reached out to you, but if you don't hear from him please contact us at email@example.com. Thanks for choosing us, and we hope to have the chance to make it up to you.
"SHEILA MALONE" ... Remember HER name when you call Rushmore Honda Service. Attributes: A) She returned MY call within moments. B) Asked ME what time... worked best, instead of dictating her preference. C) Respected MY time by having paperwork prepared, even with my 30 minute early arrival! D) Sheila gave ME direct "Eye Contact" during the entire process. E) She gave ME a detailed description of the service, without the insistence for an "Up-sale" F) It was "A Dark and Stormy Day"...When the service was completed, Sheila procured a space inside the service bay instead of leaving MY Honda parked in the blizzard, Thank YOU Sheila !!!
Thank you for taking the time to recognize our Service Writer Sheila Malone for making your visit such a pleasant one, Stu! We appreciate the feedback... and look forward to seeing you at your next service appointment. Safe travels in the meantime!
Working with Terry Broadley was a pleasure. I felt at ease and not pressured to purchase. I love my vehicle. I felt I received a good deal.
Thank you, Beth! We're so happy to hear you had such a good experience with Terry and that he was able to help you to get a great deal. If there's any...thing we should improve to make sure we're providing all our customers a five-star experience, please let us know at firstname.lastname@example.org. Safe travels!
Didn't appreciate the list of things I really should have done, even though they were not needed. Was pretty anxious about the need of 2 quartz of oil... I needed. Even tough no indicator light in and after getting it checked at my mechanic, it was Full and clear. That is not his you try to get more business, that is a turn -off!!!!
We're sorry that you did not have a five-star experience with our Service Department! We can't quite decipher what all went wrong during your recent v...isit, but we definitely want to make things right. Please email details of what happened, along with your name and contact information, to email@example.com. We look forward to hearing from you soon so we can rectify the situation!
I have been shopping for a car for approximately one year. I usually looked around on Sundays to avoid car salesmen!! We happen to be in Rapid City on... a Saturday and had no intention of buying a Honda or a new car for that matter. We were at another dealership looking at cars. The pressure of a salesman caused us to leave that dealership when we "ended up" at Honda. We had planned on eventually that day going to look at another dealership yet. I had specific colors and cars in mind. Daniel Johnson at Rushmore Honda "welcomed" us while I was looking at a Honda that caught my eye. Daniel was friendly, informative and not pushy. After visiting with him and looking at different vehicles and test driving one, we decided to think about it and go have lunch. Due to the sales approach of Daniel, we decided to go back and purchase a Honda from him rather that go to the other dealership we planned to go to that day. He was so easy to work with and clearly explained everything. Now I love my Honda and would recommend a Honda and doing business with Daniel. Even completing the paperwork with Chad Johnson was great. I have heard some "horror" stories about people shopping for vehicles but this experience was a great one. It goes to show that quality customer service is so important.
Thank you so much for that great feedback about your recent CR-V purchase! We're really happy to hear the Daniel Johnson and Chad Johnson provided you... with an experience that exceeded your expectations and that you're loving your new SUV! All of our staffers work hard to make sure that customers never feel pushed into a vehicle, so it's great hear from customers that that's been their experience. Please don't hesitate to let us know if there's anything else we can do for you, and thank you for giving us a chance to show you that car buying can be pleasant. :) Happy travels 'til we see you again!
I'll be honest my initial review would have been a one star. I had an awful experience with a different salesperson from a different Denny Menholt dealership... who had run my credit before he even checked to see if the vehicle was available. Turns out it wasn't. I then found the vehicle that I wanted. I test drove it with another person, but that person left me to go work with some other customers. I was ready to buy that day. We then left. I decided to give it another try and that's when Jake came and helped me. If it wasn't for him I don't think I would have bought this vehicle that I now own and love. Jake was highly knowledgeable, relateble, and kind. He was empathetic towards my needs and made the buying process run so smooth. I had my three kiddos with me (all under 5) and he accommodated for them. He let me leave to give the kiddos a break. Meanwhile, he would call and text me every step of the way to always keep me informed. Although initially I had a bad experience, Jake turned that experience around. As long as he is working for Rushmore Honda, he will be my go-to car guy. I highly recommend that he should be yours as well!
Thank you for that feedback! We apologize that you did not have a five-star experience initially with one of our sister dealerships, but we're happy t...o hear Jake Meredith was able to take care of you and find you the just-right vehicle. If there's anything else we can do to help or if you have any questions about your new vehicle, please don't hesitate to let us know. Thank you for giving us another chance to earn your business, and we look forward to taking care of you and your vehicle for years to come. Safe travels!
I decided to purchase a new Honda after my 2015 CIVIC had 112K plus miles on it. I was introduced to the 2019 CRV by Justin Stanley who gave an absolutely... fine description of all the new features of this Fully Loaded CRV. I decided it was exactly what I now need at 85 yrs "young". All the added automatic features, lighting, doors Cruise Control with Lane Keeping, Backup Views,etc are exactly what I need. Justin far exceeded the "Ordinary Sales Rep"! duties.. The sale was on a weekend and we had to wait till Monday for the finances to clear the hoops. In the meantime Justin made some special arrangements in advance of the delivery which made all go especially smoothly. I highly recommend him for promotion in either the Sales or Management positions.
Thank you for that outstanding review and kind words for Justin Stanley! We're happy to hear he took such great care of you and explained all the feat...ures of your new CR-V, which we hope you're thoroughly enjoying. If there's ever anything else we can do for you, please let us know. Thank you for giving us the chance to earn your business, and we look forward to taking care of you for years to come. Safe and happy travels until we see you again!
Nick was extremely helpful and knowledgeable but not pushy. He showed me both new and certified vehicles and on the test drive continued to point out... features of the CRV
Thank you, Lana! We're glad Nick Thurman was so helpful during your visit. Thanks for the chance to help you find the right vehicle, and we hope you'l...l let us know if there's anything else we can do for you. Enjoy the rest of your day!