Reviews
On the used car I purchased from Columbia Chevrolet, the
On the used car I purchased from Columbia Chevrolet, the transmission died after 4,000 miles. They are not standing behind the sale at all, and tell me that the (6 month) warranty was up by 10 days. But during a check in call I made to their service department, they told me it would be covered, and even gave me the part name they were waiting on. Now comes the UNBELIEVABLE part of the story. They told me that the service manager I talked to had me confused with another customer. So their apology to me during my 4 1/2 week wait while my car sat in their shop was, "Sorry, honest mistake, we confused you with a different customer!" (that ALSO had a 2017 Tahoe recently purchased from them that had a bad transmission, and had a warranty question.) Can you imagine, of all the gin joints, that there was a customer JUST LIKE ME. So weak. And again, their gift to me for my troubles was an inflated repair cost ($7,200.00) But they would discount it by $1,000.00 for my troubles. I called another reputable Chevrolet dealership in the area, gave them my VIN number, and asked for an estimate on a rebuilt transmission replacement. $6,200 - $6,400. Imagine my surprise!!!! Stay away from Corey.........
On the used car I purchased from Columbia Chevrolet, the
On the used car I purchased from Columbia Chevrolet, the transmission died after 4,000 miles. They are not standing behind the sale at all, and tell me that the (6 month) warranty was up by 10 days. But during a check in call I made to their service department, they told me it would be covered, and even gave me the part name they were waiting on. Now comes the UNBELIEVABLE part of the story. They told me that the service manager I talked to had me confused with another customer. So their apology to me during my 4 1/2 week wait while my car sat in their shop was, "Sorry, honest mistake, we confused you with a different customer!" (that ALSO had a 2017 Tahoe recently purchased from them that had a bad transmission, and had a warranty question.) Can you imagine, of all the gin joints, that there was a customer JUST LIKE ME. So weak. And again, their gift to me for my troubles was an inflated repair cost ($7,200.00) But they would discount it by $1,000.00 for my troubles. I called another reputable Chevrolet dealership in the area, gave them my VIN number, and asked for an estimate on a rebuilt transmission replacement. $6,200 - $6,400. Imagine my surprise!!!! Stay away from Corey.........
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
PLEASE, PLEASE, PLEASE avoid this dealership at all
PLEASE, PLEASE, PLEASE avoid this dealership at all costs. Purchased a used vehicle for ~$30,000.00 and took it back after 6 months and 1 1/2 weeks (driven 4,000 mi.). The transmission died. After telling me it was a part and that it would be covered under warranty, they changed their story a week later and said it would not be covered. This is after keeping it over 4 weeks, and 90% of all communications came from me calling them because I was not getting any updates from them. Management cross communication is the poorest I have seen in any organization (left hand doesn't even know the right hand exists). Their "best" offer to help me out was to provide an inflated repair cost and then discount it to (still) a bit more than any transmission repair shop in the city would charge. So please, BUYER BEWARE! They will NOT stand behind their product
PLEASE, PLEASE, PLEASE avoid this dealership at all
PLEASE, PLEASE, PLEASE avoid this dealership at all costs. Purchased a used vehicle for ~$30,000.00 and took it back after 6 months and 1 1/2 weeks (driven 4,000 mi.). The transmission died. After telling me it was a part and that it would be covered under warranty, they changed their story a week later and said it would not be covered. This is after keeping it over 4 weeks, and 90% of all communications came from me calling them because I was not getting any updates from them. Management cross communication is the poorest I have seen in any organization (left hand doesn't even know the right hand exists). Their "best" offer to help me out was to provide an inflated repair cost and then discount it to (still) a bit more than any transmission repair shop in the city would charge. So please, BUYER BEWARE! They will NOT stand behind their product
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Marcus was knowledgeable and professional and answered
Marcus was knowledgeable and professional and answered all of our questions to our satisfaction. We would recommend him and deal with him in the future
Marcus was knowledgeable and professional and answered
Marcus was knowledgeable and professional and answered all of our questions to our satisfaction. We would recommend him and deal with him in the future
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ian Marsh and his team at Columbia Chevrolet made buying
Ian Marsh and his team at Columbia Chevrolet made buying a car so easy we bought 2! They were wonderful and made the car buying process completely painless. We love our Trax and Silverado!
Ian Marsh and his team at Columbia Chevrolet made buying
Ian Marsh and his team at Columbia Chevrolet made buying a car so easy we bought 2! They were wonderful and made the car buying process completely painless. We love our Trax and Silverado!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They were all fantastic to work with, including helping
They were all fantastic to work with, including helping me find fantastic financing. Highly recommend.
They were all fantastic to work with, including helping
They were all fantastic to work with, including helping me find fantastic financing. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I've been trying to get my hands on a dream car of mine
I've been trying to get my hands on a dream car of mine for awhile now & lucked out incredibly at this dealership. Grant Pilman, my salesman, went above & beyond to work out a deal for me & make sure everything was taken care of so I could drive off the lot with this car, & continuously followed up with me throughout the entire process & overall displayed stellar communication & professionalism.
I've been trying to get my hands on a dream car of mine
I've been trying to get my hands on a dream car of mine for awhile now & lucked out incredibly at this dealership. Grant Pilman, my salesman, went above & beyond to work out a deal for me & make sure everything was taken care of so I could drive off the lot with this car, & continuously followed up with me throughout the entire process & overall displayed stellar communication & professionalism.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Service and Staff
Great experience with working with the team! Columbia Chevrolet really cares about their customers, they listen and they have the professional expertise to make sure that their customers are happy ?
Excellent Service and Staff
Great experience with working with the team! Columbia Chevrolet really cares about their customers, they listen and they have the professional expertise to make sure that their customers are happy ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We had the best experience with our test drive and
We had the best experience with our test drive and leasing process with Columbia Chevrolet. We used Michael Cantrell for the process and he was incredible to work with. He answered all of my 1,000 questions and was so patient as I decided on a vehicle. He never rushed me or pressured me into a car. And overall it was probably the best experience I’ve ever had at a dealership. Everyone we met with was amazing. The paperwork took less than 20mins and they were quick and efficient. When my lease is up in 3 years I will be coming back to either buy or lease again from Michael/Columbia Chevrolet.
We had the best experience with our test drive and
We had the best experience with our test drive and leasing process with Columbia Chevrolet. We used Michael Cantrell for the process and he was incredible to work with. He answered all of my 1,000 questions and was so patient as I decided on a vehicle. He never rushed me or pressured me into a car. And overall it was probably the best experience I’ve ever had at a dealership. Everyone we met with was amazing. The paperwork took less than 20mins and they were quick and efficient. When my lease is up in 3 years I will be coming back to either buy or lease again from Michael/Columbia Chevrolet.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New 2022 Chevrolet Colorado WT
At the beginning of the year, we started looking for a new Chevy Colorado 2 DR WT, a truck that seemed to be as rare as a unicorn. Columbia Chevrolet in Cincinnati, OH listed one for sale online in early March, 2023. We are located in Columbus, OH, 100 miles away. I messaged Columbia on a Sunday morning & a salesperson responded later in the day. After discussing what we wanted, including financing options, I told him we'd try to come down the next day, but weren't sure our schedule would permit the trip. We did go the next morning & sales had the vehicle in the showroom, ready for inspection. Sales also had financing options ready for review. We executed the deal & were back on the road to Columbus in less than an hour & a half. PERFECT!!!
New 2022 Chevrolet Colorado WT
At the beginning of the year, we started looking for a new Chevy Colorado 2 DR WT, a truck that seemed to be as rare as a unicorn. Columbia Chevrolet in Cincinnati, OH listed one for sale online in early March, 2023. We are located in Columbus, OH, 100 miles away. I messaged Columbia on a Sunday morning & a salesperson responded later in the day. After discussing what we wanted, including financing options, I told him we'd try to come down the next day, but weren't sure our schedule would permit the trip. We did go the next morning & sales had the vehicle in the showroom, ready for inspection. Sales also had financing options ready for review. We executed the deal & were back on the road to Columbus in less than an hour & a half. PERFECT!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Columbia Chevrolet - service department
Inept service department unable to diag an issue that GM already has a published tech bulletin on.
Columbia Chevrolet - service department
Inept service department unable to diag an issue that GM already has a published tech bulletin on.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase