Doug Henry Buick, and GMC Goldsboro

Hi, we're disappointed to hear of the negative experience you had at our location. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (919) 648-1280 so we can discuss your experience further. We look forward to hearing from you.

Thank you for taking the time to let us know about your experience with us here at Doug Henry Buick GMC. We regret to hear that your visit and experience were not more of a positive one. In reference to "fudged numbers" the vehicle you purchased was last listed online at one of our other locations with a selling price of $17,995. This same vehicle was sold to you with a selling price of $17,695. While this is $300 less than the listed selling price, the price of $17,995 does not include NC State Sales Tax (3%), License Fee ($157), Dealer Admin Fee ($638), additions such as GAP Insurance, Maintenance Plans, or Warranties. This selling price also does not include any positive or negative equity from any trade(s). Due to this, your total amount financed will generally differ from the selling price of a vehicle. With this being said, the total amount financed does not include any finance charges that you may incur from financing a vehicle. These additional charges, which are paid to the lender, are based off of the terms and conditions of the loan provided by the lender. Your Bill of Sale as well as your Contract will break each of these numbers down as a part of Truth in Lending. I hope this clears up any misunderstandings that you may have had about pricing.We do apologize if you felt that your buying process took too long. It is never our intention to keep a client here any longer than they need to be. We understand that everyone's time is important as well as limited. We will take these words to heart and work to improve and quicken our processes. As for a broken taillight, I cannot comment. My detail department did not mention a taillight having a leak when they washed the vehicle. I am not saying there was not a crack, I am just saying your review is my first time hearing of it. Perhaps you spoke with another team member here concerning the taillight prior to buying a new one. Of this I am also unsure. I cannot say what decisions will be or not be made by our Sales Managers. I do apologize for this inconvenience. Once again, I would like to thank you for taking the time to let us know about your experience with us and where we need to focus on making improvements going forward. I hope I have been able to address all of your concerns that were mentioned in your review and again we regret that your experience with us was not more of a positive one. If there is anything we can do to assist you in the future please do not hesitate to reach out to us and let us know. Thank you again and have a great day.

Thank you so much for your kind words! We strive for 100% Satisfaction from all of our clients. It is certainly true that you will have a vehicle serviced much more often than you buy one! We are glad to hear that our Service Department always gives you 5 Star service! Once again, thank you so much for reaching out to us about your most recent visit and allowing us the opportunity to earn your business. If there is anything else that we can do for you do not hesitate to ask! We hope to see you again at your next service interval and we hope you have a great day!

Thank you again for taking the time to reach out to us and let us know about your experience. We do put in every effort to ensure that all of the information we display on our site, as well as our third party affiliates is accurate but again absolute accuracy cannot be guaranteed. Upon looking up your deal and information submitted to lenders when you spoke with our finance manager you were submitted to lenders and approved on an amount of 19K and not 16K any and all payments quoted were based off of the selling price of 19K and the approved structure of the lender including any cash down and or trade (if applicable). Fuel for pre-owned vehicles again is an amount of $10 regardless of current fuel level. Any amount above this does require approval of management as policy is $10. Your sales rep is responsible for notifying management about a request for additional fuel. You, the customer, should never have to speak management in this situation, it should be handled by your sales rep. The dent and stain in the seat are both clearly visible when looking at the vehicle in person prior to and during your test drive offered by your sales rep that afternoon. After our customers test drive a vehicle and are presented with their finance/payment options it is up to the customer whether or not the deal makes sense to them and if they want to finalize the deal and complete the purchase. We never force a customer to buy a vehicle. We simply allow them to drive the vehicle and provide them with the financing/payment options based on the information we receive back from the lenders after submitting. Again, we do greatly appreciate your business and thank you again for allowing us to earn it.

Thank you so much for taking the time to reach out to us and letting us know about your experience with us. We are happy to have you as a member of the Doug Henry Family! Let us know if there is anything we can do for you! Have a great day.