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Arena Buick-Gmc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service on Buick Enclave

It was an excellent experience. I appreciated the work of Vince and owner Joe Arena Jr.

Service on Buick Enclave

It was an excellent experience. I appreciated the work of Vince and owner Joe Arena Jr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good honest people working here!

An Excellent experience at this dealership. Good honest people working here. What a Pleasant transaction and would recommend this dealership. We came from out of state and they didn’t waste our time.

Good honest people working here!

An Excellent experience at this dealership. Good honest people working here. What a Pleasant transaction and would recommend this dealership. We came from out of state and they didn’t waste our time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil Change

Great service, employees were courteous, clean and professional.

Oil Change

Great service, employees were courteous, clean and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Don't buy any thing from this place. Very poor

Place is bad they worked on my brand new 2014 gmc had a really bad front end noise never fix it after it was in the shop to get fix they said it had body mechanic problems I never head body mechanic problems ever. They said it was a suspension problem so called they fixed it picked the car up next day the noise is 10x worse now told them about it they said keep bringing it in told them that's not happen they won't give me my money back they try to tell me they can't work on the truck for weeks after 30days you can't bring the truck back to get all your money back had to call gm 1800 number to tell them the problem they said they need to look at it or I can get all my money back Don't ever buy a car from this place.

Don't buy any thing from this place. Very poor

Place is bad they worked on my brand new 2014 gmc had a really bad front end noise never fix it after it was in the shop to get fix they said it had body mechanic problems I never head body mechanic problems ever. They said it was a suspension problem so called they fixed it picked the car up next day the noise is 10x worse now told them about it they said keep bringing it in told them that's not happen they won't give me my money back they try to tell me they can't work on the truck for weeks after 30days you can't bring the truck back to get all your money back had to call gm 1800 number to tell them the problem they said they need to look at it or I can get all my money back Don't ever buy a car from this place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

This was a GMC Terrain that had the problem. It turned out to be a recall and we fixed the problem. John is the boyfriend, we fixed her problem and the Terrain is now fine. She is still driving it today. The first time the Terrain came in we called GM about the noise and they said they did not have a fix for the problem yet. They stated it was okay to drive and a week later they called an advised us on how to repair the Terrain. We did and it is fine.

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