Arena Buick-Gmc

1.0 out of 5 1.0


1.0 out of 5 1.0
1 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 9, 2014

    Place is bad they worked on my brand new 2014 gmc had a really bad front end noise never fix it after it was in the shop to get fix they said it had body... mechanic problems I never head body mechanic problems ever. They said it was a suspension problem so called they fixed it picked the car up next day the noise is 10x worse now told them about it they said keep bringing it in told them that's not happen they won't give me my money back they try to tell me they can't work on the truck for weeks after 30days you can't bring the truck back to get all your money back had to call gm 1800 number to tell them the problem they said they need to look at it or I can get all my money back Don't ever buy a car from this place.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    This was a GMC Terrain that had the problem. It turned out to be a recall and we fixed the problem. John is the boyfriend, we fixed her problem and th...e Terrain is now fine. She is still driving it today. The first time the Terrain came in we called GM about the noise and they said they did not have a fix for the problem yet. They stated it was okay to drive and a week later they called an advised us on how to repair the Terrain. We did and it is fine.