Reviews
Write a reviewI purchased a 2021 Chevrolet Silverado from Hartway
I purchased a 2021 Chevrolet Silverado from Hartway Motors. I researched what I was looking for and found it at Hartway Motors, I prefer working with smaller hometown dealerships and worked out what I feel is a fair deal with Derek and purchased the vehicle. My wife never saw the truck untill we picked it up, she has not stopped talking about how much she likes it. I would also like to thank Nicole (finance manager) who helped with the extended warranty and financing that fit into our budget. I highly recomend these individules at this dealership for making our purchase enjoyable and worthwhile.
I purchased a 2021 Chevrolet Silverado from Hartway
I purchased a 2021 Chevrolet Silverado from Hartway Motors. I researched what I was looking for and found it at Hartway Motors, I prefer working with smaller hometown dealerships and worked out what I feel is a fair deal with Derek and purchased the vehicle. My wife never saw the truck untill we picked it up, she has not stopped talking about how much she likes it. I would also like to thank Nicole (finance manager) who helped with the extended warranty and financing that fit into our budget. I highly recomend these individules at this dealership for making our purchase enjoyable and worthwhile.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Derek and Nicole for making our purchase of the 2021 Silverado possible, it was exactly what we were looking for and fits our needs perfectly.
2021 Jeep Wrangler
I had the best time getting my new Jeep at Hartway Motors in Medina ny Emily Johnson was the best answered all my questions and made the whole transaction easy and fun I highly recommend this dealership .Thank you Emily and the team at Hartway Motors.
2021 Jeep Wrangler
I had the best time getting my new Jeep at Hartway Motors in Medina ny Emily Johnson was the best answered all my questions and made the whole transaction easy and fun I highly recommend this dealership .Thank you Emily and the team at Hartway Motors.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Patricia - thank you for the review! We are delighted to have had the opportunity to help you out. Enjoy!
Very Helpful Sales Team
Derek Vanderlaan on the sales team knows customer service. He’s exceptional….straight-forward, honest and great to work with. I traveled from California to buy a car from Derek and he made the entire experience easy.
Very Helpful Sales Team
Derek Vanderlaan on the sales team knows customer service. He’s exceptional….straight-forward, honest and great to work with. I traveled from California to buy a car from Derek and he made the entire experience easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking a moment to recognize Derek, Frank! Thank you so much. We will be sure to pass along your kudos.
Great dealer sales experience.
Great dealer sales experience. Dealership was over 2hr drive from home as they were the closest dealer that had the corvette models/colors we were interested in. Was totally worth the drive. Derick the salesman was excellent, very professional, accommodating and always answered his phone. Was not intending to purchase a vehicle "that day" however they were willing to accommodate our requests of a few items we wanted done to the car and their pricing was better than Van Bortel's for similar vehicle. Needless to say we agreed upon a deal that day and returned 3 days later and took delivery. Derick went above and beyond even after the sale. I would not hesitate to purchase from them again !
Great dealer sales experience.
Great dealer sales experience. Dealership was over 2hr drive from home as they were the closest dealer that had the corvette models/colors we were interested in. Was totally worth the drive. Derick the salesman was excellent, very professional, accommodating and always answered his phone. Was not intending to purchase a vehicle "that day" however they were willing to accommodate our requests of a few items we wanted done to the car and their pricing was better than Van Bortel's for similar vehicle. Needless to say we agreed upon a deal that day and returned 3 days later and took delivery. Derick went above and beyond even after the sale. I would not hesitate to purchase from them again !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Davews_4. Your feedback is essential; we will surely share it with Derek & team. We appreciate the opportunity!
First Chevy purchase ever. Ford customer forever
Awesome and easy to deal with. No pressure at all. I would recommend my family and friends
First Chevy purchase ever. Ford customer forever
Awesome and easy to deal with. No pressure at all. I would recommend my family and friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
WOW!! Thanks, Jeffrey. We appreciate you letting us know about your recent CHEVY truck purchase. Welcome to the club! Thank you so much for your recommendation.
Strangest experience ever. First they showed me they had...
Strangest experience ever. First they showed me they had no room to negotiate. Showed me a picture of the computer screen that indicated they would only make $175.00 if I paid asking price. The very next day they dropped the price $2,000.00. I then got a call stating I had til 3:00 to put a deposit down or they would send the car to auction. I wasn’t going to be pressured like that so I let the deal go. We WERE getting closer and we could have made a deal. Oddly it’s 3 days later and the vehicle is still being advertised on cars.com.
Strangest experience ever. First they showed me they had...
Strangest experience ever. First they showed me they had no room to negotiate. Showed me a picture of the computer screen that indicated they would only make $175.00 if I paid asking price. The very next day they dropped the price $2,000.00. I then got a call stating I had til 3:00 to put a deposit down or they would send the car to auction. I wasn’t going to be pressured like that so I let the deal go. We WERE getting closer and we could have made a deal. Oddly it’s 3 days later and the vehicle is still being advertised on cars.com.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi Rob, thank you for reaching out. We regret not making a deal with you; however, we felt it necessary to note that our call/email to you regarding a price change was six days after your initial inquiry.
Service
I purchased a vehicle from this dealer and have been very happy with it. Charlie was really great helping me out, not pressuring me and going above and beyond to answer any questions I had. I wound up purchasing a ziebart package and after a few days decided to call the finance department and ask if It was possible to cancel it because I decided I really didn’t need it. I was told they would have to look into it and call me back. It’s been a week and I have not heard back at all and I have called back after 2-3 days just to see if there was an update and they were never available to talk. I always had to leave my name and number and they would have her call me back which she never did. It’s sad that 1 person can ruin this experience and can’t even pick up the phone and at least call a customer back. Like I said the sales team and everyone else was great. If this is how they treat customers that just purchased a vehicle or brought them some kind of business it is very disrespectful! I wish the finance department would treat there customers as good as the rest of the dealership does
Service
I purchased a vehicle from this dealer and have been very happy with it. Charlie was really great helping me out, not pressuring me and going above and beyond to answer any questions I had. I wound up purchasing a ziebart package and after a few days decided to call the finance department and ask if It was possible to cancel it because I decided I really didn’t need it. I was told they would have to look into it and call me back. It’s been a week and I have not heard back at all and I have called back after 2-3 days just to see if there was an update and they were never available to talk. I always had to leave my name and number and they would have her call me back which she never did. It’s sad that 1 person can ruin this experience and can’t even pick up the phone and at least call a customer back. Like I said the sales team and everyone else was great. If this is how they treat customers that just purchased a vehicle or brought them some kind of business it is very disrespectful! I wish the finance department would treat there customers as good as the rest of the dealership does
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Melissa was very helpful. However I chose to buy a new...
Melissa was very helpful. However I chose to buy a new Mini instead of the used one I was considering. I don’t have any other comments.
Melissa was very helpful. However I chose to buy a new...
Melissa was very helpful. However I chose to buy a new Mini instead of the used one I was considering. I don’t have any other comments.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Many thanks to Hartway Motors and the amazing staf
Thank you to Hartway motors for helping me find my new car! The staff were excellent to work with! I personally worked with Lionel and Shannon and they made the car buying experience fun. I appreciated there hard work and dedication that went into making this experience as stress free as possible.
Many thanks to Hartway Motors and the amazing staf
Thank you to Hartway motors for helping me find my new car! The staff were excellent to work with! I personally worked with Lionel and Shannon and they made the car buying experience fun. I appreciated there hard work and dedication that went into making this experience as stress free as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for purchasing from Hartway Motors Chevrolet! We appreciate the time you took to visit our dealership and leave us such a nice review. It is definitely our goal to stand apart and offer a unique and positive experience. Lisa Hartway Enderby Dealer Principal
Don’t follow through
Bought 2 used vehicles from Lionel in August. The buying process was good. But the truck I bought only had 1 key and they assured me they would send me one seeing I lived about 2 hours away. It is now December and no key. I have contacted them now 4 times and all I get is I will look into it and get back to you. I never hear back. I am not happy with the promises and no follow through. Very unprofessional.
Don’t follow through
Bought 2 used vehicles from Lionel in August. The buying process was good. But the truck I bought only had 1 key and they assured me they would send me one seeing I lived about 2 hours away. It is now December and no key. I have contacted them now 4 times and all I get is I will look into it and get back to you. I never hear back. I am not happy with the promises and no follow through. Very unprofessional.
- Customer service 2.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase