Skip to main content

Benson Nissan Spartanburg

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (118 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Benson Nissan Spartanburg from DealerRater.

Want to share your experience with this dealership?

Write a review

Highly recommend!

Highly recommend!!! Charles Ray and the entire team provide excellent service. I have been a customer for years and Benson Nissan never disappoints.

Highly recommend!

Highly recommend!!! Charles Ray and the entire team provide excellent service. I have been a customer for years and Benson Nissan never disappoints.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Show full review

Took truck in for a short in wiring.

Took truck in for a short in wiring. Had truck 5 days. Jiggled the wire enough to eliminate the short, but did not fix the short. Already had the bill over $400 and wanted to remove the dash board (more money). Got truck back, cigarette lighter/phone changing port no longer works. Also charged $36 for "shop supplies." Since they didn't fix anything or use any actual supplies, they have agreed to refund that portion of the bill. Said "shop supplies" are automatically added to a bill and should have been removed if no supplies were used. How about only adding the supplies when they are used? No itemization because there are no actual supplies being used. Every vehicle coming into their service center will be charged this fee unless you question it. Then was offered only $3,000 as a trade-in, which is less than 50% of the value of the truck. Con-artists and criminals.

Took truck in for a short in wiring.

Took truck in for a short in wiring. Had truck 5 days. Jiggled the wire enough to eliminate the short, but did not fix the short. Already had the bill over $400 and wanted to remove the dash board (more money). Got truck back, cigarette lighter/phone changing port no longer works. Also charged $36 for "shop supplies." Since they didn't fix anything or use any actual supplies, they have agreed to refund that portion of the bill. Said "shop supplies" are automatically added to a bill and should have been removed if no supplies were used. How about only adding the supplies when they are used? No itemization because there are no actual supplies being used. Every vehicle coming into their service center will be charged this fee unless you question it. Then was offered only $3,000 as a trade-in, which is less than 50% of the value of the truck. Con-artists and criminals.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

I want to thank Charles Ray of Benson Nissan for helping

I want to thank Charles Ray of Benson Nissan for helping me with my car, he really worked hard at the service department to get my car fixed. I will be forever grateful. Thank you so very much. I hope you enjoyed the cookies. I will be telling everyone how great your service is. They all deserve 10 stars:)

I want to thank Charles Ray of Benson Nissan for helping

I want to thank Charles Ray of Benson Nissan for helping me with my car, he really worked hard at the service department to get my car fixed. I will be forever grateful. Thank you so very much. I hope you enjoyed the cookies. I will be telling everyone how great your service is. They all deserve 10 stars:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

The Best of the Best!

My review is entirely based on my experience with their service department. Since moving here from Florida I've been having my work done here. What a great group the service department is! They've never tried to sell me "up" on some service and have been the most courteous I've ever come across. Thanks to Charles & Torrey! Yes it costs more than an independent shop but my peace of mind in coming here was well worth it. Moving again I'm afraid. I hope the Nissan Service Dept. in Winston-Salem meets the high bar set by Benson's service group. Thank you all!

The Best of the Best!

My review is entirely based on my experience with their service department. Since moving here from Florida I've been having my work done here. What a great group the service department is! They've never tried to sell me "up" on some service and have been the most courteous I've ever come across. Thanks to Charles & Torrey! Yes it costs more than an independent shop but my peace of mind in coming here was well worth it. Moving again I'm afraid. I hope the Nissan Service Dept. in Winston-Salem meets the high bar set by Benson's service group. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Mike, we are very happy to have provided you with such a positive experience! Best of luck in Winston-Salem and don't hesitate to call us for anything.

Show full review

Definitely NO.

Went in looking for a 4Runner which they had.. Car was 4 years old and they wanted $884 as the payment. Definitely was a no go for me. Felt like I was slick being taken advantage of and I thank God my dad was there with me. I do no recommend this place to anyone! Quite janky if you ask me and they definitely didn’t seem interested on rather I was getting the car for real or not. They saw where I worked at and saw dollar signs felt like. I most definitely won’t be returning . Worst car experience I’ve had thus far.

Definitely NO.

Went in looking for a 4Runner which they had.. Car was 4 years old and they wanted $884 as the payment. Definitely was a no go for me. Felt like I was slick being taken advantage of and I thank God my dad was there with me. I do no recommend this place to anyone! Quite janky if you ask me and they definitely didn’t seem interested on rather I was getting the car for real or not. They saw where I worked at and saw dollar signs felt like. I most definitely won’t be returning . Worst car experience I’ve had thus far.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Brittany, we regret to hear that you are displeased with your recent experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Show full review

Scammed

I agreed to buy a Frontier truck from them . They took all my information and was wto call me back with the payment and interest rate . Never heard from them until the next morning and salesman said that the finance guy would be calling me any minute with the final amounts . He called about 2 hours later and told me the truck had been sold out from under me that morning. Never deal with them . They are crooks s and scam artists.

Scammed

I agreed to buy a Frontier truck from them . They took all my information and was wto call me back with the payment and interest rate . Never heard from them until the next morning and salesman said that the finance guy would be calling me any minute with the final amounts . He called about 2 hours later and told me the truck had been sold out from under me that morning. Never deal with them . They are crooks s and scam artists.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jack, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (864) 585-3611 so we can work towards a resolution. We look forward to hearing from you.

Show full review

Great Service Team

Charles Ray is an impressive member of the Benson Service Team. It’s always a pleasure to see him when we take our Murano in for service. He is very witty and makes the trip enjoyable

Great Service Team

Charles Ray is an impressive member of the Benson Service Team. It’s always a pleasure to see him when we take our Murano in for service. He is very witty and makes the trip enjoyable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Danny, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

Show full review

Shop at Benson Nissan for the best service and se!

Alex Hind at Benson Nissan Spartanburg sold me a beautiful and sporty Nissan Kicks in the exact color I wanted! I had been having a hard time finding Boulder Gray. He was totally efficient helping me with every detail. I would definitely recommend Benson to anyone and I thank them for a smooth process.I love my Nissan Kicks!🙂

Shop at Benson Nissan for the best service and se!

Alex Hind at Benson Nissan Spartanburg sold me a beautiful and sporty Nissan Kicks in the exact color I wanted! I had been having a hard time finding Boulder Gray. He was totally efficient helping me with every detail. I would definitely recommend Benson to anyone and I thank them for a smooth process.I love my Nissan Kicks!🙂

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Janet Stowe, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Benson Nissan Of Spartanburg

Show full review

Do not shop here, the manager will belittle you

My mom recently went to this dealership and was surprised when they were able to get her approved, even with her credit. But then they started discussing the payments and it was around $700 a month. She told them that she could only do $500 a month. The salesperson who she had been working with, Ben, was nice and understanding. Apparently, while I was out of the room, the manager, Alex, came in and basically said that he did her a favor by getting her approved and suggested that she "pick up some extra hours"; my Mom works 2 (TWO) full time jobs!!! She physically can't work more unless she gives up things like sleep. He made her feel bad about having bills other than a car payment! She was treated poorly and belittled by the manager, Alex. She had told them that she could only do a certain amount and, instead of saying that they would try to find something or that they couldn't, they made her doubt herself and they were making her think that she would be screwed if she didn't do it. When the truth of the matter is that she would be screwed if she did do it. I understand that they get paid based on the sale but they had no right to make my Mom feel less than for having the good mind to not get in over her head. I will not ever shop with them, regardless of the deal they could come up with.

Do not shop here, the manager will belittle you

My mom recently went to this dealership and was surprised when they were able to get her approved, even with her credit. But then they started discussing the payments and it was around $700 a month. She told them that she could only do $500 a month. The salesperson who she had been working with, Ben, was nice and understanding. Apparently, while I was out of the room, the manager, Alex, came in and basically said that he did her a favor by getting her approved and suggested that she "pick up some extra hours"; my Mom works 2 (TWO) full time jobs!!! She physically can't work more unless she gives up things like sleep. He made her feel bad about having bills other than a car payment! She was treated poorly and belittled by the manager, Alex. She had told them that she could only do a certain amount and, instead of saying that they would try to find something or that they couldn't, they made her doubt herself and they were making her think that she would be screwed if she didn't do it. When the truth of the matter is that she would be screwed if she did do it. I understand that they get paid based on the sale but they had no right to make my Mom feel less than for having the good mind to not get in over her head. I will not ever shop with them, regardless of the deal they could come up with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Show full review

Wonderful to work with

Great sales department. Just purchased new Rogue. Brandon was very knowledgeable and personable. This dealership has more of a hometown, family atmosphere than the typical hardcore sales departments that are common with others. Highly recommend.

Wonderful to work with

Great sales department. Just purchased new Rogue. Brandon was very knowledgeable and personable. This dealership has more of a hometown, family atmosphere than the typical hardcore sales departments that are common with others. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Jeff Tomberlin, we are very happy to have provided you with such a positive experience!

Show full review
See all 118 reviews