Reviews
SALES REVIEW - HIGHLY RECOMMEND: After several failed
SALES REVIEW - HIGHLY RECOMMEND: After several failed calls with other dealerships in the area to find what we were looking for; we landed at GMC of Attleboro with Danny Jamgochian taking our call and answering all of our questions in a timely and professional manner. Danny was beyond helpful as we were purchasing two company vehicles that needed to be delivered to Nantucket. He always followed up with pertinent information [often on his 'day off'] with a zero-pressure attitude. Almost the entire transaction was handled over the phone which made our experience seamless being we were traveling over 2hrs away. Once we arrived at the dealership, Danny was focused on our needs and considerate of our time constraints. He also introduced us to General Manager, Gil Silva who helped facilitate us getting exactly what we needed/wanted with ease and with a family-oriented feel for our sales transaction. While we waited for the Business Manager, Dennis Yu to prepare all the financial paperwork - we were offered lunch which was a lovely touch. Before we knew it, our paperwork was ready to sign with the financing secured at the rate promised. While most clients dread going into the Finance office; Dennis was prepared and offered us the coverages that we needed without any pressure of selecting anything. We would highly recommend GMC of Attleboro to friends/family or anyone else reading this review! Everyone we came in contact with were friendly and made us feel like we were the only customers in the dealership. The facility was also very impressive, modern, clean/organized and offered many amenities throughout the Service Dept. [customer waiting lounge, snacks, TV, Wi-Fi] *Note: The second vehicle we were purchasing had not arrived at the dealership on the day we visited but that didn't stop Danny & the rest of the team at GMC of Attleboro from making the process of delivering it to us easy! The paperwork was sent ahead of time, the drivers delivered the vehicle in pristine condition, and they were both very polite and excited for us. Thank you to Danny, Gil and the entire team at GMC of Attleboro for making our dual vehicle purchase one we will never forget! It was truly a pleasure to do business with this group of talented individuals and we will certainly be loyal clients after our experience. Keep up the good work!
SALES REVIEW - HIGHLY RECOMMEND: After several failed
SALES REVIEW - HIGHLY RECOMMEND: After several failed calls with other dealerships in the area to find what we were looking for; we landed at GMC of Attleboro with Danny Jamgochian taking our call and answering all of our questions in a timely and professional manner. Danny was beyond helpful as we were purchasing two company vehicles that needed to be delivered to Nantucket. He always followed up with pertinent information [often on his 'day off'] with a zero-pressure attitude. Almost the entire transaction was handled over the phone which made our experience seamless being we were traveling over 2hrs away. Once we arrived at the dealership, Danny was focused on our needs and considerate of our time constraints. He also introduced us to General Manager, Gil Silva who helped facilitate us getting exactly what we needed/wanted with ease and with a family-oriented feel for our sales transaction. While we waited for the Business Manager, Dennis Yu to prepare all the financial paperwork - we were offered lunch which was a lovely touch. Before we knew it, our paperwork was ready to sign with the financing secured at the rate promised. While most clients dread going into the Finance office; Dennis was prepared and offered us the coverages that we needed without any pressure of selecting anything. We would highly recommend GMC of Attleboro to friends/family or anyone else reading this review! Everyone we came in contact with were friendly and made us feel like we were the only customers in the dealership. The facility was also very impressive, modern, clean/organized and offered many amenities throughout the Service Dept. [customer waiting lounge, snacks, TV, Wi-Fi] *Note: The second vehicle we were purchasing had not arrived at the dealership on the day we visited but that didn't stop Danny & the rest of the team at GMC of Attleboro from making the process of delivering it to us easy! The paperwork was sent ahead of time, the drivers delivered the vehicle in pristine condition, and they were both very polite and excited for us. Thank you to Danny, Gil and the entire team at GMC of Attleboro for making our dual vehicle purchase one we will never forget! It was truly a pleasure to do business with this group of talented individuals and we will certainly be loyal clients after our experience. Keep up the good work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review! We truly appreciate your kind words and are thrilled to hear about your positive experience at Chevrolet Buick GMC of Attleboro. It’s great to know that Danny, Gil, and Dennis were able to assist you seamlessly during your purchase of the company vehicles. We always strive to provide a welcoming atmosphere and exceptional service, so we’re glad that you felt valued and supported throughout your visit and the delivery process. Your recommendation means a lot to us! We look forward to serving you again in the future. Safe travels and enjoy your new vehicles! Sincerely, The Chevrolet Buick GMC of Attleboro Team
I bought a hard-to-find truck remotely.
I bought a hard-to-find truck remotely. Joel Picchi made the sale easy, answering all my questions, and helping navigate the challenges of an out-of state purchase. It ended up being one of the smoothest purchases ever! Thanks to the team for getting this awesome vehicle delivered to my home in central Maine!
I bought a hard-to-find truck remotely.
I bought a hard-to-find truck remotely. Joel Picchi made the sale easy, answering all my questions, and helping navigate the challenges of an out-of state purchase. It ended up being one of the smoothest purchases ever! Thanks to the team for getting this awesome vehicle delivered to my home in central Maine!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Jon C! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Chevrolet Buick GMC of Attleboro Team
Service was so bad, 3 tries to repair a radio forces me
Service was so bad, 3 tries to repair a radio forces me to purchases Dodge PU going forward. This is the closest chevy dealer to our company. Cost money to have employees bring a vehicle in for service only to have an excuse it did not get fixed. Took 3 tries to repair the radio. No excuse for it.
Service was so bad, 3 tries to repair a radio forces me
Service was so bad, 3 tries to repair a radio forces me to purchases Dodge PU going forward. This is the closest chevy dealer to our company. Cost money to have employees bring a vehicle in for service only to have an excuse it did not get fixed. Took 3 tries to repair the radio. No excuse for it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Gil Silva, General Manager - gil@cerronegm.com
New car.
Was very unhappy to see a dealer we have dealt with many times underprice us on our trade-in and refuse to submit our offer on a new car. We took our business elsewhere! Problem solved.
New car.
Was very unhappy to see a dealer we have dealt with many times underprice us on our trade-in and refuse to submit our offer on a new car. We took our business elsewhere! Problem solved.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Joann, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Gil Silva, General Manager - gil@cerronegm.com
Great Service and Care
I had a problem with the radio settings (would not stay at my settings) and groaning rear brake noise on my new 2021 GMC Sierra. I took it back to the dealer where I bought the truck and they did nothing and basically told me to "live with it". Wendell Jordan (service advisor ) for this dealership solved the problem with the rear brakes (had rust in them) and replaced the radio module which so far has kept the volume and sound settings. I would highly recommend Chevrolet Buick GMC of Attleboro for their service because they care, especially Wendell Jordan!
Great Service and Care
I had a problem with the radio settings (would not stay at my settings) and groaning rear brake noise on my new 2021 GMC Sierra. I took it back to the dealer where I bought the truck and they did nothing and basically told me to "live with it". Wendell Jordan (service advisor ) for this dealership solved the problem with the rear brakes (had rust in them) and replaced the radio module which so far has kept the volume and sound settings. I would highly recommend Chevrolet Buick GMC of Attleboro for their service because they care, especially Wendell Jordan!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The Z Man, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that Wendell Jordan was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Chevrolet Buick GMC of Attleboro and we look forward to your continued business! Sincerely, The Cerrone Chevrolet Buick GMC Team
dynakev@hotmail.com
Great facility!! I drive down to go to this dealership rather than one 2 miles away.
dynakev@hotmail.com
Great facility!! I drive down to go to this dealership rather than one 2 miles away.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, thank you for taking the time to travel to see our team. We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come. Sincerely, The Cerrone Chevrolet Buick GMC Team
Kendell was very professional and contacted me as soon as
Kendell was very professional and contacted me as soon as the part(s) were available and ready for service/installation.
Kendell was very professional and contacted me as soon as
Kendell was very professional and contacted me as soon as the part(s) were available and ready for service/installation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear that our team was able to provide you with a great experience, JD! We really appreciate this feedback and we will share it with Kendell and the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Cerrone Chevrolet Buick GMC Team
STAY AWAY
Brought my leased 2018 Colorado in for service. It needed a new fuel pump. After three days (they had to order the fuel pump)I took it home and the next morning noticed some fairly significant damage on the passenger side window post. This is exactly where they were working to replace the fuel pump. I took it back immediately and wouldn’t you guess they denied everything. One guy even said he saw the damage when I came in which is an outright lie. I know I really have no recourse except to warn everyone to stay away from these xxxxxxxx.
STAY AWAY
Brought my leased 2018 Colorado in for service. It needed a new fuel pump. After three days (they had to order the fuel pump)I took it home and the next morning noticed some fairly significant damage on the passenger side window post. This is exactly where they were working to replace the fuel pump. I took it back immediately and wouldn’t you guess they denied everything. One guy even said he saw the damage when I came in which is an outright lie. I know I really have no recourse except to warn everyone to stay away from these xxxxxxxx.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our team has acknowledged this review.
The service department charged me $150 for a diagnostic...
The service department charged me $150 for a diagnostic fee on my 2007 Isuzu pickup with 49000 miles which is the same as a Colorado with a original complaint on a engine warning light. After about a half hour they told me that I needed a timing chain job with a estimate of $2900 plus tax. It didn’t have the symptoms of a timing chain and told them that but said it needed it anyway. After leaving the dealership and disappointed with their service not thinking it was the timing chain I took the truck to Vendetti Motors and talked with one of their mechanics and found it needed the GM synthetic mixture from the factory instead of the Mobil One I put in. The light has been out for almost two week! It wasn’t the timing chain after all! They won’t return my diagnosis fee either the service adviser or the general manager. They said they have to pay their mechanics right or wrong. He said someday it will need one ! I paid $59 for a tire rotation and oil change! Big Difference! I will never go back for service or sales! They used to be good when it was Cerrones before the buyout but not now! I will never go back! They were wrong to keep the diagnostic fee! They won’t return my money and was rude and didn’t care if they were wrong. They tried to scam me on a timing chain instead of telling me it was a possibility of just a oil change. Never go there!
The service department charged me $150 for a diagnostic...
The service department charged me $150 for a diagnostic fee on my 2007 Isuzu pickup with 49000 miles which is the same as a Colorado with a original complaint on a engine warning light. After about a half hour they told me that I needed a timing chain job with a estimate of $2900 plus tax. It didn’t have the symptoms of a timing chain and told them that but said it needed it anyway. After leaving the dealership and disappointed with their service not thinking it was the timing chain I took the truck to Vendetti Motors and talked with one of their mechanics and found it needed the GM synthetic mixture from the factory instead of the Mobil One I put in. The light has been out for almost two week! It wasn’t the timing chain after all! They won’t return my diagnosis fee either the service adviser or the general manager. They said they have to pay their mechanics right or wrong. He said someday it will need one ! I paid $59 for a tire rotation and oil change! Big Difference! I will never go back for service or sales! They used to be good when it was Cerrones before the buyout but not now! I will never go back! They were wrong to keep the diagnostic fee! They won’t return my money and was rude and didn’t care if they were wrong. They tried to scam me on a timing chain instead of telling me it was a possibility of just a oil change. Never go there!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
recent Buick purchase
purchased a new Buick Enclave, had been primarily interested in purchasing a used late model SUV, Bruce Corwin the sales representative , was able to present workable payments that allowed us to purchase a new 2020 model
recent Buick purchase
purchased a new Buick Enclave, had been primarily interested in purchasing a used late model SUV, Bruce Corwin the sales representative , was able to present workable payments that allowed us to purchase a new 2020 model
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, The Cerrone Chevrolet Buick GMC Team