Reviews
Satisfied with work done on my car, job well done, made
Satisfied with work done on my car, job well done, made sure everything was done that needed to be done, explained in detail what was needed, I trust Bob Howard to continue to service my car as needed, I it?s always easy to make appointments when needed, very dependable, if you need a ride they will take care of you, whatever your needs are.
Satisfied with work done on my car, job well done, made
Satisfied with work done on my car, job well done, made sure everything was done that needed to be done, explained in detail what was needed, I trust Bob Howard to continue to service my car as needed, I it?s always easy to make appointments when needed, very dependable, if you need a ride they will take care of you, whatever your needs are.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Shella, thank you so much for your positive comments about Bob Howard Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great experience with Ricky.
Great experience with Ricky. Painless process of trading in vehicle for new truck. Constant communication through the whole process and seamless delivery.
Great experience with Ricky.
Great experience with Ricky. Painless process of trading in vehicle for new truck. Constant communication through the whole process and seamless delivery.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we really appreciate your positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Chad is very knowledgeable and very professional.
Chad is very knowledgeable and very professional. Great service
Chad is very knowledgeable and very professional.
Chad is very knowledgeable and very professional. Great service
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with Chad! Thank you, and have a fantastic day!
Dropping off my truck stood in bay - freezing- multiple
Dropping off my truck stood in bay - freezing- multiple service team members walked right by me with Zero interaction nothing no sir be right with you nothing I go inside Quite - guys behind desk point to a sign go outside- I could go on forever but you need to teach how to give real customer service- sorry I was an inconvenience to there day
Dropping off my truck stood in bay - freezing- multiple
Dropping off my truck stood in bay - freezing- multiple service team members walked right by me with Zero interaction nothing no sir be right with you nothing I go inside Quite - guys behind desk point to a sign go outside- I could go on forever but you need to teach how to give real customer service- sorry I was an inconvenience to there day
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me, I would like to discuss how we can regain your trust. Bobby Lubbers General Manager blubbers@BobHowardAuto.com
Very nice and helpful.
Very nice and helpful. Will continue my business with the Howard auto group. Always have. Salesman was amazing as well as sales manager and finance.
Very nice and helpful.
Very nice and helpful. Will continue my business with the Howard auto group. Always have. Salesman was amazing as well as sales manager and finance.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you found our team at Bob Howard Buick GMC to be helpful and amazing. Your continued business means a lot to us, and we look forward to assisting you again in the future. If there's anything else we can do for you, please don't hesitate to reach out! -The Bob Howard Buick GMC Team
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Amazing experience, Mark Samson was very nice and patient
Amazing experience, Mark Samson was very nice and patient with me. I really like my new Buick, thank you Bob Howard!
Amazing experience, Mark Samson was very nice and patient
Amazing experience, Mark Samson was very nice and patient with me. I really like my new Buick, thank you Bob Howard!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Adolfo! We’re thrilled to hear about your amazing experience at Bob Howard Buick GMC. It’s fantastic that Mark was able to assist you with patience and care. Enjoy your new Buick, and we look forward to seeing you again soon! -The Bob Howard Buick GMC Team
Fast process and no shady stuff was happening.
Fast process and no shady stuff was happening. Marcus had answers to all my questions.
Fast process and no shady stuff was happening.
Fast process and no shady stuff was happening. Marcus had answers to all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you found the process at Bob Howard Buick GMC to be fast and transparent. It's great to know that Marcus was able to provide you with all the answers you needed. We appreciate your feedback and look forward to assisting you again in the future! -The Bob Howard Buick GMC Team
They are always helpful and professional when handling my
They are always helpful and professional when handling my vehicle and any issues I've had. I would recommend Bob Howard to others.
They are always helpful and professional when handling my
They are always helpful and professional when handling my vehicle and any issues I've had. I would recommend Bob Howard to others.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We truly appreciate your recommendation and are glad to hear that you find our team at Bob Howard Buick GMC helpful and professional. If you ever need assistance in the future, don't hesitate to reach out. We look forward to serving you again! -The Bob Howard Buick GMC Team
It took a couple of days to diagnose the problem But
It took a couple of days to diagnose the problem But they kept me updated the whole time.
It took a couple of days to diagnose the problem But
It took a couple of days to diagnose the problem But they kept me updated the whole time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Ricky was awesome.
Ricky was awesome. Went above and beyond and made the experience so easy and enjoyable. Will definitely do business with Ricky again.
Ricky was awesome.
Ricky was awesome. Went above and beyond and made the experience so easy and enjoyable. Will definitely do business with Ricky again.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!