Bob Howard Buick GMC

Thank you for your wonderful review, Kylie! We’re thrilled to hear you had a lovely experience at Bob Howard Buick GMC. It’s great to know that our team, especially Mark, made a positive impact during your visit. We look forward to welcoming you back next time! The Bob Howard Buick GMC Team

Thank you for your review, Kamber! It's great to hear Dominick and Damon provided you with exceptional service while helping you find the perfect car. At Bob Howard Buick GMC, we strive to make every experience a positive one. We appreciate your feedback and hope to see you again soon! The Bob Howard Buick GMC Team

Thank you for your positive feedback, Mark! It's great to hear your truck was repaired quickly and that David provided you with excellent communication about the process and warranty. At Bob Howard Buick GMC, we strive to keep our customers informed and satisfied. We look forward to seeing you again! The Bob Howard Buick GMC Team

Thank you for your kind words! We’re thrilled to hear that you had a super fast and convenient experience at Bob Howard Buick GMC. Our team works hard to provide the best service possible, and we’re glad to know we met your expectations. We look forward to seeing you again soon! The Bob Howard Buick GMC Team

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify a couple of details regarding your visit. After reviewing the situation, we can confirm that the conversation you described regarding your request for a complimentary service did not take place as stated. Your advisor brought the request directly to management, and it was approved with the understanding that we simply needed to locate the offer in our system. We Additionally, our service records indicate that your vehicle was in for service for approximately 2 hours and 10 minutes, based on the documented check-in and repair order times. We understand that any wait can be frustrating, especially when expectations are not clearly communicated. That being said, we absolutely agree that communication throughout the service process could have been better. This is something we take seriously and will continue working with our team to improve. We appreciate your business and your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Feel free to reach out directly to the Drive Manager at 405-936-8994 Mark Reames

I do want to clarify something because your response makes it sound like I requested a complimentary service during this visit, and I did not. Nobody asked for a free or complimentary oil change. The only complimentary oil change I was referring to was my previous one, which was something worked out when I purchased my vehicle. And quite frankly, if that previous oil change was not actually complimentary and it counted toward my maintenance package, then so be it. That would mean I have one less oil change than I originally understood, big deal. I would simply like that explained to me correctly. That was never the main issue with my review. My issue was the service and the way I was treated. I purchased a maintenance package, so when I was told I would owe around $150, I was confused because I understood my oil changes to already be paid for. If something wasn’t covered, I had no problem paying for it. I paid for my windshield wipers without an issue. I was simply trying to understand what my package covered. What bothered me was hearing someone behind the desk say something along the lines of, “She wants a free oil change. Don’t feed into it.” I know what I personally heard. I was not asking for anything free, and I think it is unfair to characterize the situation that way when my concern was about a service I believed I had already paid for. Regarding the time, I understand your records show approximately 2 hours and 10 minutes based on documented check-in and repair-order times. However, I physically arrived around 12:30 PM and was at the dealership for approximately three hours. If my arrival and departure times are still being disputed, I am happy to address that further. I have timestamped Life360 location history documenting when I arrived at and left the dealership, and I can provide those screenshots if needed. Furthermore, A repair-order timestamp does not change the amount of time I was physically there. More importantly, the wait itself was not my biggest complaint. It was having to repeatedly approach the desk myself because I was not being updated. If we are going strictly by your documented time of 2 hours and 10 minutes, then I believe there is a bigger issue at hand. My vehicle was there for an oil change, tire rotation, and windshield wiper replacement. If those services took over two hours according to your own records, that only adds to my concerns regarding the service I received. As for the 3% oil-life reading, my vehicle indicates that the oil was changed, while the app is still showing 3%. That could simply be an issue with the app not updating properly. However, after this experience and the way my concerns have been handled, I think it is reasonable for me to have everything looked into and verify that the service was properly completed and documented. I appreciate that you acknowledged the communication could have been better, but I am disappointed that the rest of the response seems more focused on disputing details of my review than addressing why I was dissatisfied in the first place. This was never about getting a free oil change. It was about communication, understanding a maintenance package I already paid for, and the way I was spoken about and treated as a customer. That remains my concern. I am more than willing to discuss this directly with management, and you are welcome to contact me personally. I have no problem having a conversation about my experience or clarifying anything I stated in my review. My goal was never to receive anything for free; I wanted the services I already paid for, clear communication, and respectful treatment. I stand by the experience I described, but I am absolutely open to discussing it directly and resolving my concerns.

Hi James, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Thank you for your feedback, Shalonda! We're happy to hear that you had a top-tier experience at Bob Howard Buick GMC and that our team provided outstanding service. Our team understands how frustrating it can be to deal with back-ordered parts from General Motors, and we appreciate your patience during this time. We hope to see you again soon for any future needs! The Bob Howard Buick GMC Team

Thank you for your wonderful review, Katie! We’re excited to hear that AB provided you with great service and made your car-buying experience enjoyable. At Bob Howard Buick GMC, we strive to ensure our customers feel valued and supported. Our team appreciates your recommendation and hopes to see you again soon! The Bob Howard Buick GMC Team

Thank you for your wonderful review, Errion! We're delighted to hear that you had a great experience with Bouba at Bob Howard Buick GMC. It's fantastic to know that his hard work helped you get your new car. Our team appreciates your kind words and looks forward to assisting you again in the future! The Bob Howard Buick GMC Team

Thank you for your kind words, KC! We're thrilled to hear that you enjoyed your car-buying experience with Don and our staff at Bob Howard Buick GMC. Our team strives to provide fair and helpful service, and it's wonderful to know that we met your expectations. We appreciate your feedback and look forward to assisting you again in the future! The Bob Howard Buick GMC Team