Reviews
Write a reviewI wanted to take a moment to express my sincere gratitude
I wanted to take a moment to express my sincere gratitude for the exceptional service I received at Robert Green Chevrolet. On May 7th, I picked up my new 2025 Chevy Equinox from your dealership. I was thrilled to take delivery of the beautifully redesigned vehicle and could not be more pleased with it. I picked it up late in the day, around 5:30–5:45 PM, and shortly after leaving, I stopped at Stewart’s in Wurtsboro to fill the gas tank. While parked, a screen prompt appeared offering a system update. Without thinking it through, I clicked "yes" and allowed the update to proceed, which took about ten minutes. Unfortunately, after the update completed, an error message appeared—“Transmission Error”—and the vehicle would not move. I immediately contacted Brandon Schanil in the service department. He was incredibly helpful and responsive. Brandon suggested the issue might resolve with a reset and even explored having the vehicle towed back to the dealership. When I told him I’d try disconnecting the battery first, he reached out to one of your employees, Scott Morizzo, who lives near Wurtsboro. To my surprise and relief, Scott arrived shortly thereafter with diagnostic equipment, called me directly, and worked on-site to reset the system. Thanks to Scott’s expertise and willingness to go out of his way, the vehicle was back up and running in no time. I was absolutely blown away by this level of support, professionalism, and genuine care. In all my years as a customer, I can confidently say this was the best customer service experience I have ever had. Brandon and Scott turned what could have been a frustrating and stressful situation into a powerful example of how much your team values its customers. Because of this, I will continue to purchase and service our vehicles exclusively with Robert Green Chevrolet. Please extend my heartfelt thanks to Brandon and Scott. They are true assets to your organization, and I’m deeply appreciative of how they treated me—with respect, urgency, and care. Warm regards, M Dipoalo
I wanted to take a moment to express my sincere gratitude
I wanted to take a moment to express my sincere gratitude for the exceptional service I received at Robert Green Chevrolet. On May 7th, I picked up my new 2025 Chevy Equinox from your dealership. I was thrilled to take delivery of the beautifully redesigned vehicle and could not be more pleased with it. I picked it up late in the day, around 5:30–5:45 PM, and shortly after leaving, I stopped at Stewart’s in Wurtsboro to fill the gas tank. While parked, a screen prompt appeared offering a system update. Without thinking it through, I clicked "yes" and allowed the update to proceed, which took about ten minutes. Unfortunately, after the update completed, an error message appeared—“Transmission Error”—and the vehicle would not move. I immediately contacted Brandon Schanil in the service department. He was incredibly helpful and responsive. Brandon suggested the issue might resolve with a reset and even explored having the vehicle towed back to the dealership. When I told him I’d try disconnecting the battery first, he reached out to one of your employees, Scott Morizzo, who lives near Wurtsboro. To my surprise and relief, Scott arrived shortly thereafter with diagnostic equipment, called me directly, and worked on-site to reset the system. Thanks to Scott’s expertise and willingness to go out of his way, the vehicle was back up and running in no time. I was absolutely blown away by this level of support, professionalism, and genuine care. In all my years as a customer, I can confidently say this was the best customer service experience I have ever had. Brandon and Scott turned what could have been a frustrating and stressful situation into a powerful example of how much your team values its customers. Because of this, I will continue to purchase and service our vehicles exclusively with Robert Green Chevrolet. Please extend my heartfelt thanks to Brandon and Scott. They are true assets to your organization, and I’m deeply appreciative of how they treated me—with respect, urgency, and care. Warm regards, M Dipoalo
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your wonderful experience at Robert Green Chevrolet! We're thrilled to hear that you love your new 2025 Chevy Equinox and that our team, especially Brandon and Scott, provided you with exceptional service during a challenging situation. It’s our mission to ensure our customers feel valued and supported, and we’re glad that Brandon and Scott were able to assist you promptly. Your kind words mean a lot to us, and we will definitely pass along your gratitude to them. Thank you for choosing Robert Green Chevrolet. We look forward to serving you again in the future! Sincerely, The Robert Green Chevrolet Team.
Awesome
Liberty was very friendly and very helpful. Robert Green is our go to dealer and this is the 4th car we purchase there.
Awesome
Liberty was very friendly and very helpful. Robert Green is our go to dealer and this is the 4th car we purchase there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out, Jenny! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Robert Green Chevrolet Team.
Easy and smooth EV purchase!
From start to finish everyone there was top notch and made the purchase process extremely easy.
Easy and smooth EV purchase!
From start to finish everyone there was top notch and made the purchase process extremely easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Robert Green Chevrolet Team.
ROBERT GREEN CHEVROLET MONTICELLO, NY
FAST, FRIENDLY, & KNOWLEDGABLE. GREAT EXPERIENCE. I DEFINATELY RECCOMMEND THEM
ROBERT GREEN CHEVROLET MONTICELLO, NY
FAST, FRIENDLY, & KNOWLEDGABLE. GREAT EXPERIENCE. I DEFINATELY RECCOMMEND THEM
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Melanie, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Robert Green Chevrolet Team.
Quality Repair
Excellent Service!! Everyone has helpful and pleasant.
Quality Repair
Excellent Service!! Everyone has helpful and pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful and pleasant during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Robert Green Chevrolet Team.
Top Notch Dealership
From my initial buying experience with Gary, my sales advisor, to my experience with the service department, this dealership is top notch with polite, knowledgeable staff.
Top Notch Dealership
From my initial buying experience with Gary, my sales advisor, to my experience with the service department, this dealership is top notch with polite, knowledgeable staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank, Robert Green Chevrolet would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, The Robert Green Chevrolet Team.
New car purchase
Excellent, friendly staff, worked with us got us the car that?s a perfect fit for the family.
New car purchase
Excellent, friendly staff, worked with us got us the car that?s a perfect fit for the family.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this 5-star review, Kief! We strive to provide excellent service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Robert Green Chevrolet Team.
service
The service advisor was excellent the mechanics are awesome, great service, polite and professional.
service
The service advisor was excellent the mechanics are awesome, great service, polite and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our service team members is always encouraging and reassures us of our commitment to our customers. We look forward to doing business with you again in the future. Sincerely, The Robert Green Chevrolet Team.
Service
Always awesome service department!!! The service department is the reason we buy our vehicles here!!!
Service
Always awesome service department!!! The service department is the reason we buy our vehicles here!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great people, not the best performance
I was quite disappointed in the lack of communication within the team. My car was not ready to be picked up when specifically told when to be there. I had to bring it back. They scratched my car attempting to remove glue, in which I have to bring it back again.
Great people, not the best performance
I was quite disappointed in the lack of communication within the team. My car was not ready to be picked up when specifically told when to be there. I had to bring it back. They scratched my car attempting to remove glue, in which I have to bring it back again.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase