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I had some warranty work done on my Escalade.
In addition to a great buying process, they took care of my front wheel noise and put me in a new Cadillac loaner for several days. Scott Lewis is awesome!
Took my truck in for a front end alignment. Didn't do that said I needed parts replaced. They did however replace the passenger side airbag. Which they said was a recall. In the process cracked my dash in multiple places. They said they are not responsible for the damage and refused to do anything about it.
Purchasing an 2016 Cadillac ATV with the manufacturers warranty on it has been an absolute nightmare. When we took delivery of the car the check engine light was on. We had it towed to a local Certified Cadillac dealer in our area and found out that car was sold to us with a gutted out catalytic converter and tampered O2 sensor. As we have learned, this is a violation of the Federal EPA laws for Clean Air. The owner Dathan Wilson not only REFUSES to pay for the repairs to get the car's emission system working to meet Federal requirements, he has hung up on my husband. We have contacted GM, and several other organizations reporting the fraudulent sale of the vehicle. We are writing this review in hopes to making other customer's aware of Wilson Family Auto's horrible and fraudulent business practices in which they have shown complete lack of regard to Federal Law. BUYER BEWARE! THIS DEALER IS A CROOK!
It troubles us to read this post after the consistent and constructive talks we have had with you to resolve your dissatisfaction with your purchase. We have worked to the best of our abilities, including sending you a $1,900 check to pay for the tires, to resolve the issues. Due to your recent threats of legal action in the above referenced matter, we have been advised not to go into any more detail in an informal setting. We wish you nothing but the best in your future. Sincerely, Aaron Wilson Wilson Auto Family
Great customer service from James sales rep assisting with purchase of vehicle and helping find the right vehicle to meet our needs
fast service. friendly atmosphere. Trustworthy and would definitely recommend to my friends. Easy to get appointment and easy to deal with staff.
Greeted promptly and taken to my office in less than 15 min. I was notified of unexpected findings prior to work being performed. Repairs and maintenance completed in time frame projected. Check out was quick.
Top Drawer Service
Service department is always top drawer. Never had a problem, never expect to. They are the reason we purchased from Wilson Chevrolet.
Factory recall issue for 2014 Silverado
All personal were pleasant courteous and helpful. As soon as I pulled in for my scheduled appointment there was someone standing waiting to take care of me and my needs. Took less than 30 minutes to reprogram my factory recall issue. Appointment was at 9am and was back home by 10am. Thank you
Great Service, fast and friendly
Fast and friendly service, was back on the road in less than an hour! So far I have always been satisfied with their service! Will definitely use them again.
The service advisor was polite and they were timely with the oil change. Waiting room was clean. I don't have anything else to say, but I can't submit until I have at least twenty words. Sheesh.