Reviews
Write a reviewExcellent customer service
Tammy and the service guys provided exceptional customer service.
Excellent customer service
Tammy and the service guys provided exceptional customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Simpson, Tracey and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Sharon Staehs, Community Liaison - sstaehs@pattersonkilgore.com
Buying a used truck
My nephew needed a truck and needed one in a certain price range Zac Barnes called me within 2 or 3 days after I called him with our specific needs. He was very professional and caring. Well I took my nephew down to the dealership after Zac called me back and he absolutely loved it.. If you're interested in a new or used vehicle go see Zac at Patterson Chevy in Kilgore.
Buying a used truck
My nephew needed a truck and needed one in a certain price range Zac Barnes called me within 2 or 3 days after I called him with our specific needs. He was very professional and caring. Well I took my nephew down to the dealership after Zac called me back and he absolutely loved it.. If you're interested in a new or used vehicle go see Zac at Patterson Chevy in Kilgore.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Zac Barnes
very professional and proficient. buying my truck enjoyable great service. Customer for life no hassle no worries overall great deal!! Anyone in East Texas looking for a ride ask for Zac! he will take care of you
Zac Barnes
very professional and proficient. buying my truck enjoyable great service. Customer for life no hassle no worries overall great deal!! Anyone in East Texas looking for a ride ask for Zac! he will take care of you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New car purchase
Great transaction. Steve is the best hands down. He?s available day or night. He truly cares about his customers.
New car purchase
Great transaction. Steve is the best hands down. He?s available day or night. He truly cares about his customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Please read before you buy from here
Make sure you ask for a carfax on any car you buy from them! It doesn't matter if they assure you its clear! This happened to me I bought a Tahoe for 42k I asked the salesperson for a carfax he would tell me I assure you it's good and would walk out the office like he was going to get it and would come back and distract us at the end of the ordeal we signed and left forgetting about the carfax. 2 years later I try to trade it in a sure and behold I go back to patterson and they tell me it's worth nowhere near what I owe on it. Pretty much tells me I got screwed, I told the salesperson I bought it from yall. Haven't called me back since. Would never do business with them again they suck and are crooks in my eyes
Please read before you buy from here
Make sure you ask for a carfax on any car you buy from them! It doesn't matter if they assure you its clear! This happened to me I bought a Tahoe for 42k I asked the salesperson for a carfax he would tell me I assure you it's good and would walk out the office like he was going to get it and would come back and distract us at the end of the ordeal we signed and left forgetting about the carfax. 2 years later I try to trade it in a sure and behold I go back to patterson and they tell me it's worth nowhere near what I owe on it. Pretty much tells me I got screwed, I told the salesperson I bought it from yall. Haven't called me back since. Would never do business with them again they suck and are crooks in my eyes
- Customer service 2.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Do you want to be cheated out of your money?
I have bought all of my cars here.. no problem. I have had all of my maintenance performed here..no problem. Until the supervisor, Josh offered me a service for $89.99 (oil change and minimal maintenance) which I agreed to. I verified the price at four different times during my interactions with him. When I approached the counter to pay my bill it stated the price of $722.10. No call about a price change.. just a laugh from him saying "Well did you ask if that $89.99 was the total price?. Unacceptable.
Do you want to be cheated out of your money?
I have bought all of my cars here.. no problem. I have had all of my maintenance performed here..no problem. Until the supervisor, Josh offered me a service for $89.99 (oil change and minimal maintenance) which I agreed to. I verified the price at four different times during my interactions with him. When I approached the counter to pay my bill it stated the price of $722.10. No call about a price change.. just a laugh from him saying "Well did you ask if that $89.99 was the total price?. Unacceptable.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
First service for vehicle.
Service Department Sucks!!! Appointment was made and vehicle left for the day and only one item taken care of in a days time. They acted like no big deal, you’ll need to bring back in. My time is just important as theirs.
First service for vehicle.
Service Department Sucks!!! Appointment was made and vehicle left for the day and only one item taken care of in a days time. They acted like no big deal, you’ll need to bring back in. My time is just important as theirs.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
auto repair
This was the second time my car was in for same problem. Temp gauge not working and check engine light staying. First time in I was told my Donny the service adviser that nothing was wrong with car. But the next day it all happened again. When I took it back in I took to Carla and everything was the same as before. The mechanic that worked on car this time said the Thermostat was bad and the throttle body needed replaced, which was the whole problem before, and didn't know why the car wasn't fixed the first time. If Patterson keeps Carla as service adviser yes I will be back.
auto repair
This was the second time my car was in for same problem. Temp gauge not working and check engine light staying. First time in I was told my Donny the service adviser that nothing was wrong with car. But the next day it all happened again. When I took it back in I took to Carla and everything was the same as before. The mechanic that worked on car this time said the Thermostat was bad and the throttle body needed replaced, which was the whole problem before, and didn't know why the car wasn't fixed the first time. If Patterson keeps Carla as service adviser yes I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service
This is my 3rd truck purchased from this dealership. Patrick the salesman went far and beyond any other salesman or dealership I have reached out too. Would not buy a vehicle anywhere else. I live inTyler and have no problem driving to Kilgorebecause I know I am going to get excellent customer service
Excellent Service
This is my 3rd truck purchased from this dealership. Patrick the salesman went far and beyond any other salesman or dealership I have reached out too. Would not buy a vehicle anywhere else. I live inTyler and have no problem driving to Kilgorebecause I know I am going to get excellent customer service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
AERON IS AWESOME!
Aeron is such a great salesman and will work with you with whatever your budget/credit is and make you feel at home! There are so many car salesman that are only at their jobs for money and are just trying to make a dollar but this man is so honest and true and it shows in his care for his customers! As long as he is at Patterson he will be the only person i buy my vehicles from!
AERON IS AWESOME!
Aeron is such a great salesman and will work with you with whatever your budget/credit is and make you feel at home! There are so many car salesman that are only at their jobs for money and are just trying to make a dollar but this man is so honest and true and it shows in his care for his customers! As long as he is at Patterson he will be the only person i buy my vehicles from!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase