Reviews
Purchased a 2015 Buick encore check engine light came on
Purchased a 2015 Buick encore check engine light came on the same day supposedly they fixed it the light is back on they won’t cancel the deal of it offer any other vehicle poor salesman vehicle won’t pass emissions sold me lemon
Purchased a 2015 Buick encore check engine light came on
Purchased a 2015 Buick encore check engine light came on the same day supposedly they fixed it the light is back on they won’t cancel the deal of it offer any other vehicle poor salesman vehicle won’t pass emissions sold me lemon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We understand that you are frustrated about the situation with your 2015 Buick Encore, especially regarding the check engine light and emissions concerns. It's important to us to ensure our customers are satisfied, so we encourage you to reach out to Circle Buick GMC directly so we can address these issues more effectively. Your feedback is appreciated, and we are here to help. Regards, The Circle Buick GMC Team
Dealer isnt cooperating
Purchased a vehicle check engine light came on take it
Purchased a vehicle check engine light came on take it back to them was told rudely we don't have to fix it very bad service I would not refer anyone
Purchased a vehicle check engine light came on take it
Purchased a vehicle check engine light came on take it back to them was told rudely we don't have to fix it very bad service I would not refer anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. We understand your concerns regarding the check engine light and the service experience you had at Circle Buick GMC. We appreciate hearing from our customers, and we encourage you to reach out to us directly so we can discuss this matter. Your satisfaction is important to us, and we strive to meet our customers' expectations. Thank you for bringing this to our attention. Regards, The Circle Buick GMC Team
Bryan was great to work with, as always.
Bryan was great to work with, as always. We will definitely return. He takes his time with us and we trust him with the entire process. It was an extremely smooth process.
Bryan was great to work with, as always.
Bryan was great to work with, as always. We will definitely return. He takes his time with us and we trust him with the entire process. It was an extremely smooth process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Stephen! We're thrilled to hear that Bryan provided you with such a great experience at Circle Buick GMC. Trust and a smooth process are what we aim for, and we appreciate your loyalty. We look forward to seeing you again soon! Regards, The Circle Buick GMC Team
Always a great experience since we purchased our 2016 gmc
Always a great experience since we purchased our 2016 gmc terrain. Everyone is always very kind and helpful and knowledgeable. They let us know exactly what we need and get it done in a timely manner.
Always a great experience since we purchased our 2016 gmc
Always a great experience since we purchased our 2016 gmc terrain. Everyone is always very kind and helpful and knowledgeable. They let us know exactly what we need and get it done in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Carlos! We truly appreciate your kind words about your experiences with Circle Buick GMC. It’s great to hear that you’re satisfied with your 2016 GMC Terrain and that our team has been able to assist you effectively. We look forward to continuing to provide you with excellent service in the future! Regards, The Circle Buick GMC Team
Good .
Good . Always bought cars from them. Since 1973 I bought a Oldsmobile Cuttlas Supreme. Vans, trucks and SUV?s. Close by easy to get to. That?s it.
Good .
Good . Always bought cars from them. Since 1973 I bought a Oldsmobile Cuttlas Supreme. Vans, trucks and SUV?s. Close by easy to get to. That?s it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Gregory! We're thrilled to hear that you've been a loyal customer of Circle Buick GMC since 1973. It means a lot to us that you have chosen us for your vehicles over the years. We look forward to continuing to serve you with the same great experience in the future. Please visit us again soon! Regards, The Circle Buick GMC Team
AVOID A BAD EXPERIENCE & DO NOT BUY FROM HERE!
AVOID A BAD EXPERIENCE & DO NOT BUY FROM HERE!! Check out Tom, Freddy, & Robin’s reviews on their google reviews page. This “dealership” is a joke, I wish I would have checked reviews before coming, after this bad experience I would 100% trust buying from a buy here pay here lot instead of this so called “big name dealership “. For starters, customer service here is terrible. We asked to test drive a used truck that was advertised as a clean, 24,000 mile, one-owner vehicle, 4x4 in all working conditions. Right off the bat we got a “You got 10 minutes to drive it and check it out”. We test drove it and noticed a few things which we brought up to them when thinking about the purchase. There was a knocking noise when driving towards the back, we noticed they purposely left the spare tire loose and brought this up alongside the rust on the frame which we were told was just a little surface rust but can see the frame was painted with black paint to cover this up. They did not care about addressing any of these items and instead discounted the vehicle. We end up purchasing and the following day the noise got worse. We took it to several shops only to find the reason they purposely loosened the spare tire was to distract us from the noise we heard, it was due to 3 out of the 4 cab mounts that the trucks cab holds onto the frame with were rusted off of the frame so the cab was bouncing onto the frame freely. The whole frame was rotted and both shops are shocked at why this vehicle ever hit their lot, they said it is unsafe to drive and we are best returning the vehicle since it practically needs a new frame. To top things off the 4x4 is also not working & the brake lines have air in them. They never truly inspected the vehicle. We called the dealership the next day and got sent to finance where of course they didn’t care they already got their commission, they said “there is nothing they can do” and hung up. I called again and got sent to Eric’s voicemail with no returned call. I have called and asked for the GM to make things right but claim “they don’t disclose that information” and got sent to Robin. Robin said there was a procedure to get to the GM apparently and it starts with finance, she said they would give me a call and I have yet to hear from anyone. I have called over and over and get sent to different staff’s voicemail and never get a callback. It got to the point where we had reached out to General Motors and got them involved. They couldn’t believe how unprofessional they were being and had the General Motors district manager call them. That’s the only time we ever got a response and it was through General Motors not the dealership. Their response to them was the typical “it was bought as is” response and claim we had all the time in the world to inspect the vehicle, we’re not from the area and was given 10 minutes to test drive/inspect the vehicle there was no way we could have caught all of this in that time frame and get it on a lift to see all of these serious defects. Again, it should have never made it to their lot! General Motors have put our review of them on file and said they would do their best to get us in touch with the GM of the dealership which I have yet have happen. I would understand the whole “sold as is” crap if it were a $5k vehicle but this was a $15k vehicle that was never inspected otherwise it would have and should have never hit their lot. Lesson learned, if they are refusing to give you enough time to properly inspect & test drive the vehicle walk out. This still does not excuse the lack of professionalism & horrible customer service. They clearly do not care about their customers or their safety if they sell vehicles with rotted frames that severely impair the use of the vehicle! Pictures of the frame can be found on Circle’s google reviews page.
AVOID A BAD EXPERIENCE & DO NOT BUY FROM HERE!
AVOID A BAD EXPERIENCE & DO NOT BUY FROM HERE!! Check out Tom, Freddy, & Robin’s reviews on their google reviews page. This “dealership” is a joke, I wish I would have checked reviews before coming, after this bad experience I would 100% trust buying from a buy here pay here lot instead of this so called “big name dealership “. For starters, customer service here is terrible. We asked to test drive a used truck that was advertised as a clean, 24,000 mile, one-owner vehicle, 4x4 in all working conditions. Right off the bat we got a “You got 10 minutes to drive it and check it out”. We test drove it and noticed a few things which we brought up to them when thinking about the purchase. There was a knocking noise when driving towards the back, we noticed they purposely left the spare tire loose and brought this up alongside the rust on the frame which we were told was just a little surface rust but can see the frame was painted with black paint to cover this up. They did not care about addressing any of these items and instead discounted the vehicle. We end up purchasing and the following day the noise got worse. We took it to several shops only to find the reason they purposely loosened the spare tire was to distract us from the noise we heard, it was due to 3 out of the 4 cab mounts that the trucks cab holds onto the frame with were rusted off of the frame so the cab was bouncing onto the frame freely. The whole frame was rotted and both shops are shocked at why this vehicle ever hit their lot, they said it is unsafe to drive and we are best returning the vehicle since it practically needs a new frame. To top things off the 4x4 is also not working & the brake lines have air in them. They never truly inspected the vehicle. We called the dealership the next day and got sent to finance where of course they didn’t care they already got their commission, they said “there is nothing they can do” and hung up. I called again and got sent to Eric’s voicemail with no returned call. I have called and asked for the GM to make things right but claim “they don’t disclose that information” and got sent to Robin. Robin said there was a procedure to get to the GM apparently and it starts with finance, she said they would give me a call and I have yet to hear from anyone. I have called over and over and get sent to different staff’s voicemail and never get a callback. It got to the point where we had reached out to General Motors and got them involved. They couldn’t believe how unprofessional they were being and had the General Motors district manager call them. That’s the only time we ever got a response and it was through General Motors not the dealership. Their response to them was the typical “it was bought as is” response and claim we had all the time in the world to inspect the vehicle, we’re not from the area and was given 10 minutes to test drive/inspect the vehicle there was no way we could have caught all of this in that time frame and get it on a lift to see all of these serious defects. Again, it should have never made it to their lot! General Motors have put our review of them on file and said they would do their best to get us in touch with the GM of the dealership which I have yet have happen. I would understand the whole “sold as is” crap if it were a $5k vehicle but this was a $15k vehicle that was never inspected otherwise it would have and should have never hit their lot. Lesson learned, if they are refusing to give you enough time to properly inspect & test drive the vehicle walk out. This still does not excuse the lack of professionalism & horrible customer service. They clearly do not care about their customers or their safety if they sell vehicles with rotted frames that severely impair the use of the vehicle! Pictures of the frame can be found on Circle’s google reviews page.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Your feedback has been forwarded on to our team and we are currently looking into this matter.
Great customer service on sales.
Great customer service on sales. Very fast to contact me for support and very thorough on follow up calls
Great customer service on sales.
Great customer service on sales. Very fast to contact me for support and very thorough on follow up calls
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you, Ron, for your feedback! We're glad to hear that you experienced great customer service with our sales team and appreciated the prompt follow-ups. At Circle Buick GMC, we strive for thoroughness and support for our customers. If you need anything else, please don't hesitate to reach out. We look forward to assisting you again! Regards, The Circle Buick GMC Team
Did the whole deal from my office and then picked vehicle
Did the whole deal from my office and then picked vehicle up the next Tuesday. Zero wait and everything was as it was promised. There were zero surprises and the typical xx when you go into a dealeship great people better than the guys up the road
Did the whole deal from my office and then picked vehicle
Did the whole deal from my office and then picked vehicle up the next Tuesday. Zero wait and everything was as it was promised. There were zero surprises and the typical xx when you go into a dealeship great people better than the guys up the road
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Randy, for your fantastic review! We're thrilled to hear that you had such a smooth experience with us at Circle Buick GMC. It's great to know that everything was as promised, with zero surprises. We appreciate your kind words about our team and look forward to helping you with your future needs. Come see us again soon! Regards, The Circle Buick GMC Team
Straightforward and no add ons to the price every other
Straightforward and no add ons to the price every other dealer in the area added stuff to their "final price" this was the only price we received which was honest and the actual price when we went to buy the truck
Straightforward and no add ons to the price every other
Straightforward and no add ons to the price every other dealer in the area added stuff to their "final price" this was the only price we received which was honest and the actual price when we went to buy the truck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear that your experience at Circle Buick GMC was straightforward and honest. We pride ourselves on transparent pricing, and it's great to know you appreciated that while purchasing your truck. We hope to see you again soon for your next vehicle needs! Regards, The Circle Buick GMC Team
BEST sales department around we just brought mom in for
BEST sales department around we just brought mom in for her 3rd Buick from Circle. No non sense - pay the price we saw online. They spent an hour showing all of us how everything in the Enclave worked. We will never go anywhere else. We also have purchased a truck and Acadia from Circle recently.
BEST sales department around we just brought mom in for
BEST sales department around we just brought mom in for her 3rd Buick from Circle. No non sense - pay the price we saw online. They spent an hour showing all of us how everything in the Enclave worked. We will never go anywhere else. We also have purchased a truck and Acadia from Circle recently.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words! We're thrilled to hear that you and your family have had such positive experiences with our sales department at Circle Buick GMC. It's wonderful to know that your mom is enjoying her third Buick, and we take pride in providing thorough assistance with the Enclave and all our vehicles. We appreciate your loyalty and look forward to serving you again in the future! Regards, The Circle Buick GMC Team