Reviews
Write a reviewI hav e nothing but good things to say about this
I hav e nothing but good things to say about this dealership. I had an easy, enjoyable experience. See Chris!
I hav e nothing but good things to say about this
I hav e nothing but good things to say about this dealership. I had an easy, enjoyable experience. See Chris!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dishonest and condescending dealer
The dealer has taken more than twice the time we were told to give us any money for the vehicle we sold them. The salesman has misrepresented his conversations with us and the discussion with the owner was the most condescending experience imaginable. The only person we dealt with there that had integrity is Tracy. Recommend taking your business anywhere else. We will.
Dishonest and condescending dealer
The dealer has taken more than twice the time we were told to give us any money for the vehicle we sold them. The salesman has misrepresented his conversations with us and the discussion with the owner was the most condescending experience imaginable. The only person we dealt with there that had integrity is Tracy. Recommend taking your business anywhere else. We will.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
REYNOLDS SUBURU ROCKS
I planned to by my 3rd Suburu in 2023. I could have gone to a dealership closer to home. I chose Reynolds Suburu because the I received not only answers and to my questions but background information on the possibility of buying a Crosstrek hybrid. The representative was forthcoming, pleasant, knowledgeable, and helpful. I ordered a new Crosstrek. My representative kept me apprised on the status of my order until it arrived. While I was picking up my new Crosstrek, I met the entire Reynolds team. What an amazing experience. I was given a great orientation of all the car's features. The financing representative was freiendly and efficient. I wanted to hug the entire staff by the time I drove off. I will steer all my friends and family to this wonderful dealership.
REYNOLDS SUBURU ROCKS
I planned to by my 3rd Suburu in 2023. I could have gone to a dealership closer to home. I chose Reynolds Suburu because the I received not only answers and to my questions but background information on the possibility of buying a Crosstrek hybrid. The representative was forthcoming, pleasant, knowledgeable, and helpful. I ordered a new Crosstrek. My representative kept me apprised on the status of my order until it arrived. While I was picking up my new Crosstrek, I met the entire Reynolds team. What an amazing experience. I was given a great orientation of all the car's features. The financing representative was freiendly and efficient. I wanted to hug the entire staff by the time I drove off. I will steer all my friends and family to this wonderful dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They Are a great dealership
They are a really reputable dealer and just all around good people i would recommend them to friends and family looking for a vehicle they will treat you right
They Are a great dealership
They are a really reputable dealer and just all around good people i would recommend them to friends and family looking for a vehicle they will treat you right
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Absolutely Amazing Service
I got into a car accident and was stranded in Albemarle County (I live in Virginia Beach), I found the car of my dreams for an amazing price online. When I got there we realized that I had 5 different address on 5 different forms of ID. There was quite a few hoops I had to jump through to buy my car, including becoming an official VA resident (I'm originally from Ohio). The manager, Tracy, was absolutely amazing through it all making sure I had the easiest experience possible. The salesman, Chris, was also extremely helpful throughout the process. I was able to leave in the perfect car and everything figured out from my plates, insurance, license, loan, etc. Extremely happy with the way they handled it because it definitely could have been a miserable experience with the amount of hoops.
Absolutely Amazing Service
I got into a car accident and was stranded in Albemarle County (I live in Virginia Beach), I found the car of my dreams for an amazing price online. When I got there we realized that I had 5 different address on 5 different forms of ID. There was quite a few hoops I had to jump through to buy my car, including becoming an official VA resident (I'm originally from Ohio). The manager, Tracy, was absolutely amazing through it all making sure I had the easiest experience possible. The salesman, Chris, was also extremely helpful throughout the process. I was able to leave in the perfect car and everything figured out from my plates, insurance, license, loan, etc. Extremely happy with the way they handled it because it definitely could have been a miserable experience with the amount of hoops.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
H.Malone
These folks are great! Super kind and informative! Making an appointment was fast and easy. Close to other shopping and dinning in a great downtown location.
H.Malone
These folks are great! Super kind and informative! Making an appointment was fast and easy. Close to other shopping and dinning in a great downtown location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
REYNOLDS SUBARU IS AMAZING!!!!
John Reynolds, Lynn Frye, Logan and Don were the most amazing folks to deal with they went above and beyond to get me into my new car! If you are looking for a Subaru, Chevy, GMC, Cadillac make sure you go here!
REYNOLDS SUBARU IS AMAZING!!!!
John Reynolds, Lynn Frye, Logan and Don were the most amazing folks to deal with they went above and beyond to get me into my new car! If you are looking for a Subaru, Chevy, GMC, Cadillac make sure you go here!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Loved our experience buying at Reynolds!
We saw a car online that we were interested in and when it sold before we got there, we decided to look at a few others. Had a great experience with our salesman and I feel like he really listened to us, which in turn, helped us find what we really were willing to buy! I would recommend Reynolds to anyone looking for a car or truck. And Lynne..you are a rockstar!! Kris and Chris
Loved our experience buying at Reynolds!
We saw a car online that we were interested in and when it sold before we got there, we decided to look at a few others. Had a great experience with our salesman and I feel like he really listened to us, which in turn, helped us find what we really were willing to buy! I would recommend Reynolds to anyone looking for a car or truck. And Lynne..you are a rockstar!! Kris and Chris
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Best People
I found a particular vehicle online that was at Reynolds Subaru. Johnny responded to the message I sent in less than a day. Over the course of a week Johnny and Tracie helped me hammer out all the details of the sale. They were friendly and helpful and never pushy. The buying experience was smooth which was nice since I drove 3.5 hours to get there. John even helped me find rubber floor mats after the purchase. Even though I’m 250 miles away I’ll still buy my next car from them.
The Best People
I found a particular vehicle online that was at Reynolds Subaru. Johnny responded to the message I sent in less than a day. Over the course of a week Johnny and Tracie helped me hammer out all the details of the sale. They were friendly and helpful and never pushy. The buying experience was smooth which was nice since I drove 3.5 hours to get there. John even helped me find rubber floor mats after the purchase. Even though I’m 250 miles away I’ll still buy my next car from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Oil Change for 2016 Subaru Legacy
Kayla took great care of me and the oil change I had to do for my Subaru. Mr. Reynolds, shook my hand and made me feel at home! Great people to work with. Very upbeat and not pushy :)
Oil Change for 2016 Subaru Legacy
Kayla took great care of me and the oil change I had to do for my Subaru. Mr. Reynolds, shook my hand and made me feel at home! Great people to work with. Very upbeat and not pushy :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Svetlana, Thank you for the review! I'll make sure Kayla and Mr Reynolds gets a copy of this!