Reynolds Subaru

I found a particular vehicle online that was at Reynolds Subaru. Johnny responded to the message I sent in less than a day. Over the course of a week Johnny... and Tracie helped me hammer out all the details of the sale. They were friendly and helpful and never pushy. The buying experience was smooth which was nice since I drove 3.5 hours to get there. John even helped me find rubber floor mats after the purchase. Even though I’m 250 miles away I’ll still buy my next car from them.

Kayla took great care of me and the oil change I had to do for my Subaru. Mr. Reynolds, shook my hand and made me feel at home! Great people to work with.... Very upbeat and not pushy :)

They had the used, low mileage, excellent condition Subaru I was looking for, at an excellent price. From entering the dealership to driving away in the... Subaru was a little over 2 hours. Everyone was friendly and committed to customer service. Hopefully they will have the next vehicle I want to suit my needs - whatever they will be. Certainly worth the trip from Richmond.

Overall, I wholeheartedly give Reynolds a 5-Star Rating - especially for customer service! Words like courteous, helpful, honest, fair, friendly, warm,... efficient and heartwarming define their way of doing business. I believe they are consistent in their following up the foundational business standards laid down by the owners, the venerable Reynolds family, especially by the honorable family patriarch. A good report from the community is a great blessing for any business, particularly, for a new and used car dealership. Doug and Tracy are two of their best people. They are knowledgeable and kind extra milers!

Lynn Frye the lady who did the paper work on both my cars ROCK!!!!

Expert service and friendly staff. Car buying was painless.

Took my vehicle in for a State Inspection, was told it would take about an hour, and that they would call if they found anything. Returned 1 1/2 hours... later, to find they recommended tire balancing and oil change for $123. I told them to go ahead, and again was told it would be an hour. 1 1/2 hours later, work still not done (I dropped the car off at 11:15, work not done at 3:00). I said I would pick the car up the next day. Called the next day, they couldn't find the vehicle, on hold for 15 minutes. Eent to puck up car, bill was $178. DON'T TAKE A VEHICLE FOR SERVICE AT THIS PLACE!

On my third Subaru. Love those cars. Billy always makes sure things go well.

Drove almost 8 hours from northern PA to VA to get a new Subaru that I found thru their online sales. Friendly salesmen, the finance lady Lynn was exceptional!... Its a family dealership. They don't play games. I highly recommend taking the time to at least give them a call for your next vehicle. As far as service, I live to far away to comment.

Overall Reynolds is a great place to by a car, I was looking for a Subaru forester, and I found just what I needed. customer service was good and the purchase... went well.