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We are beyond frustrated and disappointed after purchasing our first GMC truck. We have been getting the run around from Capital City with our New 2017... GMC Sierra being in the service bay 7 times for electrical issues in the last 14 months. This truck has been so unreliable we have not been able to trust driving it more than 2hrs from home. We are being told that the truck "is running as designed" and we can trade it in but for a higher monthly payment since we have negative equity in the truck we have owned for just over a year (of course we have negative equity in it!). Capital City has not shown us any sign of goodwill to acknowledge the frustration and inconvenience with all our visits to the Service Center. From our standpoint they clearly do not stand by the trucks they sell.
Kind and skilled professionals. They made me feel comfortable and explained everything so that I understood the process and felt confident in my decisions.... I highly recommend these people. They checked in after the sale and made sure I knew they were there for me if I needed anything to do with the car. Excellent dealership.
As a first time car buyer I can say buying a new car is nerve racking. However, with the help of Jay Tanner, Karl Preus, and the rest of the capital city... team, my experience was very enjoyable. With out a doubt I will be recommending highly to my friends and co-workers.
It was a pleasure to read about your first buying experience working with Jay, Karl and the rest of the team, Crae. Congratulations on your new car! O...ur top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such an enjoyable experience. Thank you for taking the time to write this outstanding review and recommendations. We look very forward to seeing you again in the future! Best regards, Ed Farr - GM - firstname.lastname@example.org
Warning to anyone looking to buy a car from these folks at capital city GMC. They advertise the “Big deal” but when it comes to making that big deal they... offer you much less for your trade. When I finally agreed on a price with them it took them two days to get back to me then to just say that someone else put a deposit on it. I tried calling him several times with no answer and no call back. Strange way to do business in my opinion. I wouldn’t recommend these guys to any of you and I will never go back myself.
Everybody is very friendly and helpful. The work is timely and complete.
Mike Salvalty was extremely helpful in getting us in a new truck at what we wanted to have for a monthly payment. He took care of us while working with... another couple picking up a vehicle and still gave us great service. I would highly recommend anyone to visit Mike at Capitol for a new car. Travis & Pam Preston
I had a wonderful experience. Karl worked really hard to get me in my new truck. Great guy to work with.
We love the new car and how easy the process was..
Always a great expierence. Pat Reilly and Carl Prius always make us feel welcome. It was indeed a busy day but did not feel left out or ignored. Other... people on the team (even with no affiliation with the sale, sorry bud, don't recall your name) even stepped up. Showed my son some 'really cool cars' while we did some paper signing. Being 5, that was great. We go by 12 other dealerships on the way, but these folks make it an easy choice to pass them all. Third time back! Capitol City is top notch.
Definitely working with Michael Salvaty was the highlight. It was an absolute pleasure!