Burtness Chevrolet Buick GMC of Whitewater

Always helpful. Explains everything in deep detail. Not unreasonably priced. Professional. Kind.

Dropped truck Thursday afternoon for anytime oil change & rotation on Friday. I requested the $64.95 special they advised & which I was told included rotation. Picked up/paid Saturday morning?$86.98. Driving home a low tire pressure warning on 2 tires appeared. When the tire rotation was done, the tech neither check/adjusted the air pressure nor reset the pressure monitors to there new locations!

The staff was knowledgeable, friendly, and professional. They also gave me a great price, and every step of the buying process was quick and easy. It was a pleasure working with Shane and the rest of the staff (sorry, finance manager, I forgot your name!) on the purchase of my new vehicle. The dealership was quiet and clean, not full of distractions. Overall a very positive experience and a great value.

Went to dealership looking at 2016 gmc terrain in which we drove 45 minutes to get to keep in mind. Great vehicle, but when it came to negotiating price of vehicle they would not budge at all from listed price. We offered a fair price for vehicle, still nothing at all. Said they can't budge on price listed. Finally we called back after going shopping a bit and said we wanted to check if they were willing to get the price down $800. They came back with saying they would take off $50 dollars. That is insulting to do to a even offer that to someone legitimately willing to purchase the vehicle. Stay away from this dealership. As they will literally not negotiate at all and then insult you by offering $50 off the price. Worst car buying experience I have ever had. I will be reviewing dealership to spread the word to everyone I know in the area!!!They don't want your business,just your money.. horrible horrible business practice

Well it started with the oil change on my 2015 Silverado. The oil was overfilled as well as the door paint chipped where it smacked into the lift and no one told me about. There is record at the dealership of the mistake. I made them flatbed it In. As running an engine over capacity can damage seals etc. So that made me lose faith in the truck as well as the dealership. So I decided to give another chance being the forgiving person that I am. I then purchased a 2007 impala Ltz from them and the owner Matt boditch was such a tight wad he was willing to lose a deal over $100. This is after they screwed my truck up mind you...I caved and bought the car ,that ended up having an oil leak,which they fixed. However their several point check they say they did,well...obviously they didn't. So some time passed and back in October2017 I scheduled an oil change and tire rotation on my Silverado. They did fine on the oil change, the rotation. Not so well. I got a half mile down the road to feel nothing but vibration. So I kept going and at 45 mph my rear tire fell off ! That's right ,fell off! I called the Dealership I specifically asked to talk to the owner Matt boditch And he came out to the scene. So after a few choice words and exchange for a different truck, so I could use it to assist in my move I drove away. It took them about a week and over $2000 to fix it now mind you this was a 25 year mechanic that made this mistake that could have hurt me or someone else very badly. Now as you can imagine I definitely did not have any faith in the dealership or my truck. I consulted an attorney to see what my options were I was not looking for any major royalties other than a great trade in value and Cost on a new truck. As soon as I told him I consulted an attorney he did not want to talk to me. I told him I only consulted an attorney not hired one. He then asked me what I wanted. I told him a great trade in value and a new truck at cost. Then he went around in circles telling me that he had no room to move on a new one and I think at that point all he really cared about was the dollars. Not the fact that he could have seriously hurt me or someone else or at the very least just to satisfy me as a customer as I live 3 minutes away from the dealership. So after the disgust of him not wanting to satisfy me. I decided to trade in the truck and get a brand new one from a different dealership. And since then I have heard some bad stories about the same mechanic. Not tire falling off bad but poor inspection/repair bad. Bottom line,he is a self-centered man that has no desire to satisfy a customer under no circumstance. But it makes sense, he didnt build the dealership,he Inherited it from his deceased father, R.I.P.

We've never had such a great experience buying a new vehicle! We drove 45 miles to buy our new truck here and had such a great experience with Hank, Jeremy and the rest of the staff. Great deal and customer service!! Highly recommend!

Bought a used truck and it had a couple of issues. Burtness stood behind the truck and repaired it. Top knotch sales & service...

I took a test drive of a used car that had been a dealer loaner and had a great price. Hank Abb was the employee who worked with me. He was very friendly and helpful and didn't pressure me. He pointed out alternatives when I expressed my concern with buying a loaner. (The loaner was actually in really good shape for its age; they serviced it in-house regularly.) After I decided on a newer car somewhere else, he followed up with me to see if I was still in the market and needed any help.

Everyone was very knowledgeable about the Cruze when I was comparing vehicles. They were able to trade with another dealer for the color and features I wanted. I got a fair trade-in. They were very thorough going over everything when I picked up the car.

I found the truck I was looking for on the internet, stopped by the dealership very early in the morning the next day and was met by Bob even before the dealership was open for business. Bob answered all of my questions without being pushing or "typical used car salesman type". Very nice to work with someone who was interested in taking care of the customer over pushing a vehicle. The credit application with Matt, and the purchase process with Tom were just as easy. Very happy with the truck I purchased and would use this dealership for service and future purchases. Jon