Gross Buick of Marshfield

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

This dealer has no recent reviews and is not rated.

11 lifetime reviews.

  • 5.0 out of 5
    February 11, 2016

    I stopped because I had a low tire. Jon S. was very friendly and helpful. He told me they could take a look at it and offered me a courtesy car. Later... in the afternoon I picked up my car. Both Marlita and Jon were once again very friendly. They explained that my tire had had a hole in it and it had been fixed. I appreciate their friendliness, knowledge, and their willingness to take the time to explain things everytime I am in there.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 29, 2015

    Everyone was very friendly and nice. The lounge was a little private which I like. I am always treated very professionally.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joanne, Thank you for the opportunity to earn your business! We pride ourselves in friendly service and clean facilities, and we are very happy to hea...r you had a positive experience at our newly-renovated dealership. If there is anything else we can do to help you in the future, please don't hesitate to stop in or give us a call. Safe travels, and have a great New Year!

  • February 15, 2016

    All of the people in the dealership were so helpful and nice. They got my vehicle in immediately, called me when they knew what was wrong and gave me a... loner car. Couldn't have asked for a better experience. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susan, Thank you for giving us the opportunity to service your vehicle. We take great pride in our service department, and we're happy to hear that y...ou had a great experience. Please keep us in mind for your sales and service needs in the future. Thank you again for business!

  • 5.0 out of 5
    December 22, 2015

    I was in Marshfield on business and made my way to the Gross dealership with an almost flat tire. John, the service writer got my vehicle into the shop... promptly. The technician dismounted the tire, removed the sharp stone that caused the puncture, repaired and remounted the tire. The work was all done free of charge to me , covered by the GM road hazard warrantee. I was on my way in less than an hour. Gross's service was excellent and all the personnel involved were friendly, courteous, and professional. This was a good experience ,and reaffirmed my decision to buy my new Colorado from Gross.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Russell, Thank you for the opportunity to earn your business! We pride ourselves in great service, and we are very happy to hear you had a positive e...xperience at our dealership. We are certainly fortunate to have employees like John in our organization, and we will pass on your feedback to him. Safe travels, and have a great New Year!

  • 5.0 out of 5
    November 17, 2015

    always pleasant, helpful and never feel like I am a bother - I feel my return service is appreciated - always able to get an appointment in a timely manner

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, and thank you for your business! We hope to see you again soon!

  • 5.0 out of 5
    October 29, 2015

    It's always a good experience. I'm given a loaner to continue my day as my car is being serviced. That is much appreciated.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, and thank you for your business! We hope to see you again soon!

  • 5.0 out of 5
    October 25, 2015

    I think it is very convenient that they come to my work and pick up the vehicle,service it,and then bring it back. It saves me time out of my busy schedule.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, and thank you for your business! We hope to see you again soon!

  • 5.0 out of 5
    October 21, 2015

    I found it a very satisfying experience. Work was done quickly and efficiently. All staff I encountered were very friendly and pleasant. Making the... appointment was a pleasant experience. Despite the construction the area was clean.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, and thank you for your business! We hope to see you again soon!

  • 5.0 out of 5
    October 14, 2015

    The service department at Gross Motors of Marshfield is OUTSTANDING! I can tell that the staff and management do an excellent job caring about what comes... first for them......the customer.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, and thank you for your business! We hope to see you again soon!

  • 5.0 out of 5
    October 14, 2015

    quick and easy, they always get me in fast, give me a loaner to use while they are working on my truck, Marlita and John are always wanting to make sure... I'm taken care of. Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, and thank you for your business! We hope to see you again soon!

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