Gross Buick of Marshfield

5.0
(11 reviews)
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New (715) 502-4816 (715) 502-4816
Used (715) 502-4817 (715) 502-4817
Service (715) 502-4815 (715) 502-4815

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See all 20 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2019.

Reviews

5.0
(11 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

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5.0

Gross Motors is awesome.

All of the people in the dealership were so helpful and nice. They got my vehicle in immediately, called me when they knew what was wrong and gave me a loner car. Couldn't have asked for a better experience. Thank you.

Dealer response

Susan, Thank you for giving us the opportunity to service your vehicle. We take great pride in our service department, and we're happy to hear that you had a great experience. Please keep us in mind for your sales and service needs in the future. Thank you again for business!

4.8

Great service

I stopped because I had a low tire. Jon S. was very friendly and helpful. He told me they could take a look at it and offered me a courtesy car. Later in the afternoon I picked up my car. Both Marlita and Jon were once again very friendly. They explained that my tire had had a hole in it and it had been fixed. I appreciate their friendliness, knowledge, and their willingness to take the time to explain things everytime I am in there.

5.0

new and clean

Everyone was very friendly and nice. The lounge was a little private which I like. I am always treated very professionally.

Dealer response

Joanne, Thank you for the opportunity to earn your business! We pride ourselves in friendly service and clean facilities, and we are very happy to hear you had a positive experience at our newly-renovated dealership. If there is anything else we can do to help you in the future, please don't hesitate to stop in or give us a call. Safe travels, and have a great New Year!

5.0

Great emergency service

I was in Marshfield on business and made my way to the Gross dealership with an almost flat tire. John, the service writer got my vehicle into the shop promptly. The technician dismounted the tire, removed the sharp stone that caused the puncture, repaired and remounted the tire. The work was all done free of charge to me , covered by the GM road hazard warrantee. I was on my way in less than an hour. Gross's service was excellent and all the personnel involved were friendly, courteous, and professional. This was a good experience ,and reaffirmed my decision to buy my new Colorado from Gross.

Dealer response

Russell, Thank you for the opportunity to earn your business! We pride ourselves in great service, and we are very happy to hear you had a positive experience at our dealership. We are certainly fortunate to have employees like John in our organization, and we will pass on your feedback to him. Safe travels, and have a great New Year!

5.0

very nice staff

always pleasant, helpful and never feel like I am a bother - I feel my return service is appreciated - always able to get an appointment in a timely manner

Dealer response

Thank you for the review, and thank you for your business! We hope to see you again soon!

5.0

great place to buy & have your vehicle serviced

It's always a good experience. I'm given a loaner to continue my day as my car is being serviced. That is much appreciated.

Dealer response

Thank you for the review, and thank you for your business! We hope to see you again soon!

5.0

Great service!!

I think it is very convenient that they come to my work and pick up the vehicle,service it,and then bring it back. It saves me time out of my busy schedule.

Dealer response

Thank you for the review, and thank you for your business! We hope to see you again soon!

5.0

Professional attitude, service & experience

I found it a very satisfying experience. Work was done quickly and efficiently. All staff I encountered were very friendly and pleasant. Making the appointment was a pleasant experience. Despite the construction the area was clean.

Dealer response

Thank you for the review, and thank you for your business! We hope to see you again soon!

5.0

Gross Buick - Awesome Service Dept!

The service department at Gross Motors of Marshfield is OUTSTANDING! I can tell that the staff and management do an excellent job caring about what comes first for them......the customer.

Dealer response

Thank you for the review, and thank you for your business! We hope to see you again soon!

5.0

Great , Quick and easy service

quick and easy, they always get me in fast, give me a loaner to use while they are working on my truck, Marlita and John are always wanting to make sure I'm taken care of. Thanks

Dealer response

Thank you for the review, and thank you for your business! We hope to see you again soon!

Read all 11 reviews