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Had warranty service done ..service manager always letting you know what was happenong to the truck on what they were doin to solve the issue.
We experienced trouble on the road and Kocourek was the closest dealership. Within a half hour we were on the road with a 2018 rental and they would service... the car that day! Service completed same day and service from staff could not have been better. Highly recommed Kocourek!
I did most of my shopping over the telephone. Everyone was helpful and did a good job explaining the features of the car and the terms of the sale. I have... only had my car for a few days but so far I'm very happy with it and feel I can call the dealership with any questions I might have and get the help I need. +
The service personnel were extremely rude and made me go out in the cold (-35 degrees) to retrieve my own vehicle. I pulled up to the door and had to wait... for them to move the cars so I could finally pull my vehicle inside. After getting checked in for my oil change, I sat in the waiting room for over 2 hours before asking the service lady for a status update. She told me she doesn't know and that I was not her customer and she walked away from me. I asked Bob, who apparently was my Service guy, and he told me he couldn't find me (even though I was in the waiting room the whole time) and watched 2 other people that arrived after me for the same service be checked out before me. I received no compensation for this poor service and will not be returning or referring anyone! They also tried to sell me a bunch of crap for my car with only 25k miles on it. I've never had to do a brake cleaning service or fuel treatment on any other vehicle and have never heard of such a thing for over $350!! Seems like a scam to me! No management to resolve any issues either!
Due to the high cost of repairs required on my vehicle, I ended up deciding to buy a new one. Everyone there was super helpful.
Mike, Tom, and Brain were very helpful. They made my truck buying experience enjoyable! The service department does quality work and is professional.... My last truck I also bought here and had great service!
My wife and I were in the market for purchasing a 3rd row suv/crossover but we were undecided to what we wanted. Our salesman DJ took a lot of time with... us showing us multiple vehicles and and even taking us across town to one of their other dealerships because they didn't have a Traverse on the lot he works at. He was friendly and very helpful and best yet I never felt pressured. Chris the Sales manager and Lance from Finance were great as well. They have a really good team here.
Awesome, first time buying a NEW vehicle for both myself and my wife. We were both extremely happy with the services Bob gave to us. He was extremely helpful... and curtious of our decision making, answering all of our questions or concerns. If it wasn’t for him we probably would not have bought our Equinox from here and waited to purchase a vehicle from a dealer in IL. Thank you for making our experience great! Thank you to Marc for staying late to get our papers signed and getting us into our new vehicle, your help in this process has been unfounded. As long as work doesn’t take us out of the area you will have another purchase in the future from us. Thank you!
Rob, Marc & Brian were wonderful! They provided a lot of information & answered any questions I had honestly. Everyone at the Rib Mountain location are... always pleasant & helpful, I even ordered floor mats & just went down to pick them up. I got in right away (without an appointment) and they installed them on the spot. Outstanding Service!
Greg, my service rep was fantastic. He took care of my car and issues promptly and explained everything very well. He was friendly and professional and... my wait time was minimal.