Sherrell Chevrolet

THE WORST TEST DRIVE EXPERIENCE OF MY LIFE My experience with Sherrell Chevrolet was a masterclass in bait-and-switch tactics, operational disorganization, and unacceptable customer service. The Facts & Timeline: • The Setup: On Saturday, Aug 22, I spoke with Jeff regarding a white 2024 GMC Yukon SLT. He noted he would be off Monday but promised to brief a manager. On Sunday, I officially booked a 3:00 PM Monday test drive for that exact Yukon SLT through their system, which was confirmed via email. Unfortunately this system will not let me paste the confirmation from Sherrell stating the test drive was at 3pm on Monday with the 2024 Yukon SLT. • The Explicit Confirmation: On Monday at 11:58 AM, sales manager Mike called to confirm our 3:00 PM appointment. I reiterated we were coming for the white Yukon. Mike explicitly promised the vehicle would be cleaned, prepped, and staged for our arrival. • The Bait-and-Switch: We arrived promptly at 3:00 PM. No vehicle was staged. After meeting Mike, our assigned salesman, Sam, pulled around a black Denali and took our IDs. When I immediately clarified that we were here for the white SLT—not a Denali—the staff seemed completely confused. • Broken Promises & Omissions: After a staff huddle, they finally brought around the white SLT. Despite Mike’s explicit promise three hours prior, the vehicle was visibly filthy and completely unprepped. Furthermore, the online listing failed to disclose that the vehicle had an aftermarket lift. • Unprofessional & Distracted Test Drive: During the drive, Sam kept his head buried in his phone the entire time, ignoring our questions regarding the non-functioning navigation screen. When my wife hit a standard pothole on a narrow rural road, Sam—startled from looking at his phone—abruptly demanded she pull over, stating, "I don't feel safe with your driving." I was never offered an opportunity to drive. • Unsafe Conduct: Sam took the wheel, refused to speak, and drove for roughly 15–20 seconds without putting on his seatbelt. Upon pulling back onto the lot, he immediately exited the vehicle and walked inside without saying a single word. • Ignored Follow-Ups: I left two physical notes on Mike’s desk requesting an immediate conversation and called the dealership twice later that afternoon (being told both times I would receive a callback within 10–15 minutes). No one called. • Management Follow-Up: o Mike (Sales Manager) finally called at 7:54 PM. He claimed Sam reported my wife "almost hit a pole" (completely false—it was a pothole that pulled the steering wheel on an unmarked rural road while Sam was looking at his phone). Mike openly admitted the vehicle had not been detailed or inspected for delivery, despite being actively marketed online. o Tyler (General Sales Manager) called the following morning. He acknowledged the severe operational breakdown, took responsibility, and admitted that Sam was "already on thin ice"—begging the question of why an at-risk, distracted salesperson was assigned to handle a pre-confirmed customer appointment. The Bottom Line: While the facts are presented above, my opinion follows: While I acknowledge that Mike and Tyler called after the fact, the breakdown in basic operations was staggering. Marketing unprepared inventory, pulling the wrong vehicle, assigning an at-risk salesperson who stayed buried in his phone, and manufacturing a false excuse after being startled created an adversarial, three-hour waste of time. If you value transparency, road safety, and professional customer service, look elsewhere.

Sherrell Chevrolet THE WORST TEST DRIVE EXPERIENCE OF MY LIFE My experience with Sherrell Chevrolet was a masterclass in bait-and-switch tactics, operational disorganization, and unacceptable customer service. The Facts & Timeline: • The Setup: On Saturday, Aug 22, I spoke with Jeff regarding a white 2024 GMC Yukon SLT. He noted he would be off Monday but promised to brief a manager. On Sunday, I officially booked a 3:00 PM Monday test drive for that exact Yukon SLT through their system, which was confirmed via email. • The Explicit Confirmation: On Monday at 11:58 AM, sales manager Mike called to confirm our 3:00 PM appointment. I reiterated we were coming for the white Yukon. Mike explicitly promised the vehicle would be cleaned, prepped, and staged for our arrival. • The Bait-and-Switch: We arrived promptly at 3:00 PM. No vehicle was staged. After meeting Mike, our assigned salesman, Sam, pulled around a black Denali and took our IDs. When I immediately clarified that we were here for the white SLT—not a Denali—the staff seemed completely confused. • Broken Promises & Omissions: After a staff huddle, they finally brought around the white SLT. Despite Mike’s explicit promise three hours prior, the vehicle was visibly filthy and completely unprepped. Furthermore, the online listing failed to disclose that the vehicle had an aftermarket lift. • Unprofessional & Distracted Test Drive: During the drive, Sam kept his head buried in his phone the entire time, ignoring our questions regarding the non-functioning navigation screen. When my wife hit a standard pothole on a narrow rural road, Sam—startled from looking at his phone—abruptly demanded she pull over, stating, "I don't feel safe with your driving." I was never offered an opportunity to drive. • Unsafe Conduct: Sam took the wheel, refused to speak, and drove for roughly 15–20 seconds without putting on his seatbelt. Upon pulling back onto the lot, he immediately exited the vehicle and walked inside without saying a single word. • Ignored Follow-Ups: I left two physical notes on Mike’s desk requesting an immediate conversation and called the dealership twice later that afternoon (being told both times I would receive a callback within 10–15 minutes). No one called. • Management Follow-Up: o Mike (Sales Manager) finally called at 7:54 PM. He claimed Sam reported my wife "almost hit a pole" (completely false—it was a pothole that pulled the steering wheel on an unmarked rural road while Sam was looking at his phone). Mike openly admitted the vehicle had not been detailed or inspected for delivery, despite being actively marketed online. o Tyler (General Sales Manager) called the following morning. He acknowledged the severe operational breakdown, took responsibility, and admitted that Sam was "already on thin ice"—begging the question of why an at-risk, distracted salesperson was assigned to handle a pre-confirmed customer appointment. The Bottom Line: While the facts are presented above, my opinion follows: While I acknowledge that Mike and Tyler called after the fact, the breakdown in basic operations was staggering. Marketing unprepared inventory, pulling the wrong vehicle, assigning an at-risk salesperson who stayed buried in his phone, and manufacturing a false excuse after being startled created an adversarial, three-hour waste of time. If you value transparency, road safety, and professional customer service, look elsewhere.

I wouldn't take my wheelbarrow there they wouldn't be able to fix it for lack of no check engine light. They totally missed diagnosed my pickup 3 times, had it for a week without looking at it. I had to take a half of a day of work off to ride with the so called mechanic and tell him do drive it down the interstate so it would duplicate the problem. He could not find the interstate. I told them numerous times it won't duplicate the problem in town only on interstate. They got mad at me when I told them they can't fix it because their are no codes or check engine lights. I got sick of arguing with the idiots and took it to Roger's GMC and had it fixed. Brought back the recipe to show them how stupid they really are and said I want my missed diagnosis fee back but they weren't interested got fed up with arguing with the idiot manager and left. Called g.m. corp. and left a complaint. The place really should be shut down.

As usual, the service folks were helpful and friendly. Approachable and ready to listen, which is important to the customer because for most of us - we don't know vehicle jargon like the people who work in the industry. So, to be made to feel comfortable is a very nice thing.

Brent and his guys in the service department are the best! We are from out of town and stopped in for help without an appointment. They went above and beyond to help us on a day when they were short handed and swamped with work! Everyone we dealt with at this dealership was friendly and very helpful! You can’t go wrong doing business with these guys! They are great!

I have yet to have a positive experience with this "business". Recently, I went in 3 times to get work done and I was lied to, treated horribly (especially by the so-called General Manager) and even left a message for the owners as I was told they would be in that day. No one contacted me nor was the situation resolved. Not to mention, this isn't the first time we've been there for service or to even buy a car over the last year. Save yourself the headache and go somewhere else.

I had a horrible experience buying a used truck from Sherrell Chevrolet. I would not recommend giving your money to these guys. Bought a Ram 1500 with less than 100000 miles on it, and the motor failed less than 6 months later. When the motor failed, I was in contact with Sherrell Chevrolet, they instructed me to bring it to another dealer for diagnosis. And that they would see what they could do for me. After bringing the truck to a third-party dealership, I'm paying diagnostic fees, I returned to Sherrell Chevrolet with the bad news. The individual that I dealt with was very short with me, and I could tell that they didn't want to deal with me or the problems I was having. He said that he would see what he could do for me, and give me a call back. I never got that call. Customer service was horrible, and the third party mechanic who diagnosed the problems with my truck said that there were check engine lights stored in the truck's computer system. In my opinion, if Sherrell Chevrolet is doing inspections on used vehicles they take in, that is something they should have noticed before selling me the truck

Originally I came in to test drive this used 2007 Chevy Silverado they had on the used lot. While test driving the rig we got to meet this salesman named klint mills awesome guy literally answered every question I had for him as we end our test drive I see this beautiful 2020 metallic grey Chevy Silverado test drove that and immediately fell in love and now I?m a proud owner of a 2020 Chevy Silverado crew custom!!!!!

Great buying experience! I have already recommended this dealer to several of my friends.

I cannot say enough about the customer service provided by Tyler and Klint facilitating the sales process. This was different because we live a few states away. They had the vehicle we wanted. They looked into options and prices to have the vehicle delivered. There was no pressure, just helpful, polite, professionalism. I chose to fly in and was even met at the airport. The staff handled the out of the ordinary paperwork quickly and accurately. This all helped get me on the road to start my trip back home. If you?re looking for a fair deal and good feeling, try Sherrell Chevrolet