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I bought a used car in August of 2018 everything was fine until I was told that the car was sold to me with bad tires. I had purchased the tire warranty... as my car didn't come with a spare. At the time I felt it would be an easy process to work with the service center on getting the tires replaced as they had air bubbles in them after I took the car in I was told they wouldn't try and use the warranty but they would replace the really bad ones but it would take a couple days. In those couple days they lost my wheel lock key then proceeded to hold my car hostage for 2 weeks never keeping in touch on the progress I had to drive down to the service center multiple times because no one would call me back. They lied telling me they were taking the car places they weren't I know because I have a tracker on my car as well as I called the places they said they went. After 2 weeks they returned it with all 4 tires replaced but with damage to my rim and non locking lug nuts. I finally received a call another week later that the wheel locks were in but if this happens in the future they won't be able to help me when they were the ones that lost my stuff in the first place!!! I will never suggest this dealership to anyone as the service is horrendous. This is not the first time I have had issues with a Pitre service center and although I have been brand loyal buying a total of 4 cars in 5 years I will never buy from them again because of the service I received after the buying process was over from their service centers.
From the sales manager to our salesman to the business department, it was an easy, smooth and great experience! We will definitely be recommending Pitre... to everyone!
Just purchased a Denali. Very positive buying experience! I highly recommend Ridge Hampton as a salesperson and then Ben Gonzalez for the sales management.... Both gentlemen are very professional, attentive to detail, not at all pushy or rude, and made the entire vehicle purchase a very pleasant experience. A+ for Ridge and Ben, who are assets to the Pitre business.
Thank you so much for leaving your feedback about your recent visit to our dealership and about your experience with Ridge and Ben! We will pass on yo...ur compliments to them, as they are key assets to our team. Please let us know if there is anything else we can do for you and we hope you are enjoying your new Denali!
I really wasn't looking to buy. Vicente was so well informed I needed more space than my Canyon offered I really wanted a bigger Canyon but came away... with the Buick Encor and I'm very happy. More sitting room and drives great. Thank you Pitre. This is the third time I've bought here and I love the attention, care and understanding I've gotten from everyone there. Don't like driving in this area of town but Pitre is worth the drive. Thanks again to all who have helped me. I appreciate it!
Scott MacNinch provided an outsatnding customer service experience from beginning to end. I would highly recommend Pitre and Scott in particular to anyone... shopping for a new vehicle. I am very pleased with my new Denali.
The staff at Pitre Buick is family to me and I will recommend my family and friends to visit them for their next car purchase.
Ramona, we always hope that our customers feel like family when they leave us, and it sounds like you had a successful experience! Thank you so much f...or your kind words. We look forward to seeing you, your friends, and your family soon!
I enjoyed my buying experience from Pitre. Brent was excellent in getting me into my new Buick.
Thank you for visiting us at Pitre, Marie! We'll let Brent know about your kind words!
My wife and I had a great experience shopping for our new Buick. Brent treated us well - he was friendly without being pushy and knew the answers to all... our questions. It was actually fun shopping for the car.
Thank you for the wonderful review, Ken! We're glad you and Bobbi were able to have a wonderful experience with Brent shopping for your new car. If ...you need anything else at all, don't hesitate to let us know! Thanks!
Purchased a new 3500 Denali, Brent (internet sales) Ben (sales manager) and Jim in finance were all great. The deal was straight forward and fair, with... no pressure. I would highly recommend these gentlemen and Pitre.
Kelly, thanks for choosing Pitre Buick GMC for your new truck! We're so glad to hear Ben and Jim were able to help you through the process. All the be...st!
This was our 2nd purchase from Pitre in less then 2 yrs.. The Pitre PR is one of the best. Will be working with you all in the future and for present needs.... I give you one of the top ratings for customer appreciation and welcoming one and making one feel relaxed and at ease while working and completing the deal. Keep up the good work and we want to give appreciation working with the best, and that is Abrem our sales person, finance manager and all working in completing our latest buy. Keep up the good work folks. Enjoy this day.
Thanks again for sharing your feedback with us about your recent car buying experience! We'll pass on all the compliments about our Pitre Buick GMC te...am to them as they were happy to help! We hope you are enjoying your new vehicle and look forward to your next visit!