Modern Auto Company

We purchased our first vehicle from Modern Auto 20 years ago, and have purchased 3 more from them through the years. We have trusted them with all of our service and body shop needs as well. Due to vehicle shortages, we purchased our most recent Chevy vehicle from another dealership, but still used Modern Auto for service pertaining to that vehicle. When after only 18,000 initial miles on the new vehicle the tires were bald, we were told they used the warranty to have them replaced. In October, my husband hit a large buck with our Trax, and the front of our car was destroyed. We trusted the body shop work to Modern Auto. Intitial estimates suggested $3000+ worth of damage, but later estimates added an additional $4000+. After two weeks we picked up the vehicle with the assurance that it was fixed. That was not the case. After the significant accident no alignment had been completed, and now 4.5 months later we have bands showing on the insides of all four tires. I contacted Modern Auto about the tires and have been given the run around, with the blame being put on everyone except Modern Auto. They even suggested we were to blame for not telling them to do the alignment after the accident. As neither my husband or I are mechanics or body work experts, we deferred to their wisdom in how the repair should be managed. Our trust was misplaced. We were even told that if Modern Auto replaced all the tires that went bad, they "would never make any money". We don't want anyone else to put their family's safety at risk, please use caution when trusting your vehicle's care to Modern Auto.

Purchase was very smooth and easy. No high pressure sales tactics, Kody and Matt were great to work with!

The salesmen (Matt) and the finance person (Amanda) were the best to work with. No pressure, answered all our questions and made the whole process a great experience.

Matt Stewart was the best salesman we ever worked with. Wasn?t pushy and very accommodating. Would ask for him for our next purchase. Thanks Matt

This is my 3rd car purchase from Modern Auto. The sales team is always very professional & courteous. The service dept is great also. They explain all repairs & charges. I feel very confident leaving my cars there for service.

Very easy buying process, probably the easiest I have had. Everyone was friendly and courteous.

I love my new Acadia. It is exactly what I was looking for. Lots of storage room and space for my grandkids

I had Avery good sales person the kind of sales person that Ilike. The staff at Modern Auto are very kind and helpful answering all of your questions and very good about explaining different things about your vehicle that is important.It was a good experience to purchase my new car there.

Our recent purchase on 1-3-17 was a very satisfying experience. Doug Kleekamp was very professional, polite and thorough in answering all questions in a manner which was easy to understand.

Great experience. Luke was very professional and took care of us. A short negotiation with my trade in and we where on our way. Thanks Modern Auto Love my Buick Regal Tom