Cadillac Of Greenwich

I had finance a 2018 Cadillac ATS V Tech and one week later after having it they said I needed to return it because there was no approval from the bank and on top of it I tinted the windows and Ron said I would not get my $500 back what is that called beware of this dealership

This was my first Cadillac experience and it was a great one. Everyone was very personable from dealing with Rich in Sales, Chris in Finance and Ron as the Sales Manager. They took their time with each step of the buying process. Would definitely come back to this dealership again for my next car.

I found a specific car on cars.com, and it was located at this dealership. I called, made an appointment, test drove the car, agreed to some terms, paid cash, and they took care of the rest. They delivered a clean used car to me, fully registered and ready to drive. The salesperson even picked me up from my home to drive me to the dealership. It sounds so simple but for someone who purchases used cars for a living, let me tell you this kind of effortless transaction is rare.

The sales staff was courteous and knowledgeable , making for an exceptional leasing experience. I transacted with Chris and Kamil and would certainly recommend dealing with them if you are in the market for a new Cadillac.

Serena and Minnie are both very professional and excellent . My car was ready quickly and came back spotless . Thank you Cadillac of Greenwich

Ron was a pleasure to deal with during our car buying process. We would definitely use Cadillac of Greenwich again. Easy and professional. comfortable facility.

One of the nastiest repair managers we have ever dealt with. A real know it all. We could not explain a single thing to him. All he wanted to tell us that it was not covered under warranty. We took the car out of there Went to another GM dealer and winds up it was covered under warranty. He tried to rob us. Period!!! Also when we returned the car we brought it back on a Friday. Nobody ever told us not to. The GM of the place was so nasty . I guess he didn’t want to do anything . The gentlemen who takes the cars back in off lease was off on Friday . We called earlier in the week to confirm dropping a lease off and they said any day between 9 to 4 . Were we supposed to guess this? We left to avoid a confrontation and returned it a week later. My recommendation keep driving! There are plenty of dealers who are honest and will treat you well while your spending your hard earned money.

We were looking for a vehicle online and on the phone. Spent two days working through the deal. When we finally got the price, we had some questions. So we started asking questions and they told us they were done and would pass on the deal. Such a giant waste of time. They acted condescending and pompous. All I can say is that they will never have our business. Further, I am going to tell everyone I know to avoid this place.

I am shockingly displeased with the level of service from the general manager Ronald. He greeted me with a smile and lied to my face regarding a lease purchase that he saw no profit in. This was the second car I leased from them and will be the last. Ronald lends credence to the pre conceived notion about the ethics of cars salesman being sleazy, as well as demonstrates the bureaucracy of Cadillac of Greenwich that ensues when any leg work has to be done for existing customer. He does injustice to the Cadillac name, and the clientele who have been loyal to the brand for generations.

Fabulous experience! Top shelf customer service! Friendly and extremely helpful! Highly recommended! I am so happy that I chose to do business with this dealership! I am very satisfied with my overall experience!