Reviews
Awesome experience!
Awesome experience! Leah Maggio was friendly, knowledgeable, and made everything easy. I love my new car and highly recommend this dealership! Everyone was great at Cadillac of Greenwich!
Awesome experience!
Awesome experience! Leah Maggio was friendly, knowledgeable, and made everything easy. I love my new car and highly recommend this dealership! Everyone was great at Cadillac of Greenwich!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're really pleased to hear that Leah and the team made your experience at Cadillac of Greenwich so enjoyable! Thank you for recommending us, and we hope you're loving your new car!
Excellent dealership experience.
Excellent dealership experience. Recently had my Cadillac EV serviced here and the team went above and beyond. Took care of the service, kept me posted every step of the way, and did the ultra convenient pick-up and delivery of the vehicle. Will definitely come back again!
Excellent dealership experience.
Excellent dealership experience. Recently had my Cadillac EV serviced here and the team went above and beyond. Took care of the service, kept me posted every step of the way, and did the ultra convenient pick-up and delivery of the vehicle. Will definitely come back again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It makes our day to hear about your positive experience with our team at Cadillac of Greenwich! It's great to know that the service and convenience met your expectations. We look forward to welcoming you back in the future!
Dropped off my brand new Escalade IQ at Cadillac of
Dropped off my brand new Escalade IQ at Cadillac of Greenwich on Thursday May 9 at 10 AM for service. At intake I was told they would review it and get back to me later that day. Not only did I receive zero communication that day but I heard nothing at all for two full business days. When I finally called to check in they had no update and said they would try to look at it Monday. I asked if they could return the vehicle to me for the weekend. The answer was no. I asked if it was normal to keep a 135 thousand dollar vehicle for four days without a single update. The response was yes. I mentioned I might have to write about this. Their reply was ok no problem. This is how they treat someone who just bought a brand new Escalade IQ. Imagine the treatment for customers further down the line. I would be very cautious buying or servicing a car here. You will probably see them try to explain this in a response but just read the review before mine on DealerRater. Same experience. Same silence. Same attitude. This is not a one-off.
Dropped off my brand new Escalade IQ at Cadillac of
Dropped off my brand new Escalade IQ at Cadillac of Greenwich on Thursday May 9 at 10 AM for service. At intake I was told they would review it and get back to me later that day. Not only did I receive zero communication that day but I heard nothing at all for two full business days. When I finally called to check in they had no update and said they would try to look at it Monday. I asked if they could return the vehicle to me for the weekend. The answer was no. I asked if it was normal to keep a 135 thousand dollar vehicle for four days without a single update. The response was yes. I mentioned I might have to write about this. Their reply was ok no problem. This is how they treat someone who just bought a brand new Escalade IQ. Imagine the treatment for customers further down the line. I would be very cautious buying or servicing a car here. You will probably see them try to explain this in a response but just read the review before mine on DealerRater. Same experience. Same silence. Same attitude. This is not a one-off.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ahmed, we are sorry for the lack of communication and inconvenience, but it contradicts what you said to us at the vehicle drop-off. When you dropped off your vehicle, you told us there was no rush as you had 7 vehicles at your disposal. The CADILLAC IQ is an EV that requires a trained EV specialist and when you put yourself in with an online appointment, there was no information on the type of vehicle and since no history or purchase here at this dealer we had no knowledge of your vehicle type which we would have contacted you and scheduled a day that the EV technicians were available. You were looking for the damages on your vehicle from being transported from Colorado (purchase location) to charge the shipper. Since you are writing reviews prior to us working on your vehicle and changing what you said to us, this would not be the best way to start a relationship with a dealership to help you. You are welcome to remove your vehicle without any work being performed.
I had one of the worst experiences at this dealership.
I had one of the worst experiences at this dealership. The service department was beyond rude and unprofessional. I had an appointment with service at 8am on Monday. After several calls, They finally saw the car late on Tuesday (and couldn’t understand why I was frustrated). When speaking to Mike - he was obnoxious, speaking over me, could care less that a 1 day job turned into a 3 day job (and this hugely inconveniences me) and refused to give me the contact information for the service manager when things started to go south. While my car was in service, I was working with Conor to possibly upgrade my car (which I would never do at this dealer due to this experience), I asked Conor & the sales manager please have the service manager call me. (Note: Conor and the sales manager were very understanding) Mike in service is now calling me to try to smooth things over (seems odd considering it was 5 min after I spoke to the sales manager about my experience and all of a sudden he’s not hanging up on me anymore). And to top this all off, when I picked up my car my PAC badge was taken off my license plate. The service dept said sometimes this happen when they wash the cars (they didn’t seem surprise it wasn’t on the car) but they couldn’t find it. They had to play the cameras back. I had to call 2 more times for them to make this a priority. I’d think a dealership would prioritize a possible theft with alittle urgency but I guess not. The service manager finally sends me three photos from Tuesday afternoon where he indicates the badge wasn’t on the car. When I pointed out that the car came in Monday morning (and you can see the screws on license plate were freshly unscrewed and not properly put back in) - he said he didn’t have the footage of when the car got there. I didn’t realize that Cadillac is only responsible for the car when it’s in the service area and not from when I drop the car off. I know the badge was on my plate. I’m careful to always check before it goes into a valet type service because there was sentimental value in that hardware. I’ve had the same one for over 18 years. I think if nothing else Greenwich Cadillac should have been apologetic for the missing hardware, for me having to call 8x to get updates on my car or that they said the car “had to be there at 8am” on Monday even though it was going to sit there until Tuesday and not be touched. It was also disgusting that Mike (the service manager) asked me not to write a review because it’ll affect how they are paid instead of apologizing for my all around experience.
I had one of the worst experiences at this dealership.
I had one of the worst experiences at this dealership. The service department was beyond rude and unprofessional. I had an appointment with service at 8am on Monday. After several calls, They finally saw the car late on Tuesday (and couldn’t understand why I was frustrated). When speaking to Mike - he was obnoxious, speaking over me, could care less that a 1 day job turned into a 3 day job (and this hugely inconveniences me) and refused to give me the contact information for the service manager when things started to go south. While my car was in service, I was working with Conor to possibly upgrade my car (which I would never do at this dealer due to this experience), I asked Conor & the sales manager please have the service manager call me. (Note: Conor and the sales manager were very understanding) Mike in service is now calling me to try to smooth things over (seems odd considering it was 5 min after I spoke to the sales manager about my experience and all of a sudden he’s not hanging up on me anymore). And to top this all off, when I picked up my car my PAC badge was taken off my license plate. The service dept said sometimes this happen when they wash the cars (they didn’t seem surprise it wasn’t on the car) but they couldn’t find it. They had to play the cameras back. I had to call 2 more times for them to make this a priority. I’d think a dealership would prioritize a possible theft with alittle urgency but I guess not. The service manager finally sends me three photos from Tuesday afternoon where he indicates the badge wasn’t on the car. When I pointed out that the car came in Monday morning (and you can see the screws on license plate were freshly unscrewed and not properly put back in) - he said he didn’t have the footage of when the car got there. I didn’t realize that Cadillac is only responsible for the car when it’s in the service area and not from when I drop the car off. I know the badge was on my plate. I’m careful to always check before it goes into a valet type service because there was sentimental value in that hardware. I’ve had the same one for over 18 years. I think if nothing else Greenwich Cadillac should have been apologetic for the missing hardware, for me having to call 8x to get updates on my car or that they said the car “had to be there at 8am” on Monday even though it was going to sit there until Tuesday and not be touched. It was also disgusting that Mike (the service manager) asked me not to write a review because it’ll affect how they are paid instead of apologizing for my all around experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stacy, we appreciate the review but think it's fair to clarify a few things. You brought your vehicle in for the first time and stated that you would not pay for anything when your advisor Myke advised you of a diagnostic fee. The dealer you purchased your vehicle from sold you a non-GM extended warranty, which unfortunately we cannot accept here. There are procedures in place with any dealer and extended warranty companies for diagnostic and call-in of a claim for approval. Regardless, we checked your vehicle and waived the fee for you. You became aggressive to the advisor with threats of bad reviews. You alleged we stole something from your vehicle which was verified not to be on the vehicle by our security cameras, and we offered to cooperate with local law enforcement to verify this if you desired. We wish you all the best moving forward.
I had one of the worst experiences at this dealership.
I had one of the worst experiences at this dealership. The service department was beyond rude and unprofessional. I had an appointment with service at 8am on Monday. After several calls, They finally saw the car late on Tuesday (and couldn’t understand why I was frustrated). When speaking to Mike - he was obnoxious, speaking over me, could care less that a 1 day job turned into a 3 day job (and this hugely inconveniences me) and refused to give me the contact information for the service manager when things started to go south. While my car was in service, I was working with Conor to possibly upgrade my car (which I would never do at this dealer due to this experience), I asked Conor & the sales manager please have the service manager call me. (Note: Conor and the sales manager were very understanding) Mike in service is now calling me to try to smooth things over (seems odd considering it was 5 min after I spoke to the sales manager about my experience and all of a sudden he’s not hanging up on me anymore). And to top this all off, when I picked up my car my PAC badge was taken off my license plate. The service dept said sometimes this happen when they wash the cars (they didn’t seem surprise it wasn’t on the car) but they couldn’t find it. They had to play the cameras back. I had to call 2 more times for them to make this a priority. I’d think a dealership would prioritize a possible theft with alittle urgency but I guess not. The service manager finally sends me three photos from Tuesday afternoon where he indicates the badge wasn’t on the car. When I pointed out that the car came in Monday morning (and you can see the screws on license plate were freshly unscrewed and not properly put back in) - he said he didn’t have the footage of when the car got there. I didn’t realize that Cadillac is only responsible for the car when it’s in the service area and not from when I drop the car off. I know the badge was on my plate. I’m careful to always check before it goes into a valet type service because there was sentimental value in that hardware. I’ve had the same one for over 18 years. I think if nothing else Greenwich Cadillac should have been apologetic for the missing hardware, for me having to call 8x to get updates on my car or that they said the car “had to be there at 8am” on Monday even though it was going to sit there until Tuesday and not be touched. It was also disgusting that Mike (the service manager) asked me not to write a review because it’ll affect how they are paid instead of apologizing for my all around experience.
I had one of the worst experiences at this dealership.
I had one of the worst experiences at this dealership. The service department was beyond rude and unprofessional. I had an appointment with service at 8am on Monday. After several calls, They finally saw the car late on Tuesday (and couldn’t understand why I was frustrated). When speaking to Mike - he was obnoxious, speaking over me, could care less that a 1 day job turned into a 3 day job (and this hugely inconveniences me) and refused to give me the contact information for the service manager when things started to go south. While my car was in service, I was working with Conor to possibly upgrade my car (which I would never do at this dealer due to this experience), I asked Conor & the sales manager please have the service manager call me. (Note: Conor and the sales manager were very understanding) Mike in service is now calling me to try to smooth things over (seems odd considering it was 5 min after I spoke to the sales manager about my experience and all of a sudden he’s not hanging up on me anymore). And to top this all off, when I picked up my car my PAC badge was taken off my license plate. The service dept said sometimes this happen when they wash the cars (they didn’t seem surprise it wasn’t on the car) but they couldn’t find it. They had to play the cameras back. I had to call 2 more times for them to make this a priority. I’d think a dealership would prioritize a possible theft with alittle urgency but I guess not. The service manager finally sends me three photos from Tuesday afternoon where he indicates the badge wasn’t on the car. When I pointed out that the car came in Monday morning (and you can see the screws on license plate were freshly unscrewed and not properly put back in) - he said he didn’t have the footage of when the car got there. I didn’t realize that Cadillac is only responsible for the car when it’s in the service area and not from when I drop the car off. I know the badge was on my plate. I’m careful to always check before it goes into a valet type service because there was sentimental value in that hardware. I’ve had the same one for over 18 years. I think if nothing else Greenwich Cadillac should have been apologetic for the missing hardware, for me having to call 8x to get updates on my car or that they said the car “had to be there at 8am” on Monday even though it was going to sit there until Tuesday and not be touched. It was also disgusting that Mike (the service manager) asked me not to write a review because it’ll affect how they are paid instead of apologizing for my all around experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Stacy, we appreciate the review but think it's fair to clarify a few things. You brought your vehicle in for the first time and stated that you would not pay for anything when your advisor Myke advised you of a diagnostic fee. The dealer you purchased your vehicle from sold you a non-GM extended warranty, which unfortunately we cannot accept here. There are procedures in place with any dealer and extended warranty companies for diagnostic and call-in of a claim for approval. Regardless, we checked your vehicle and waived the fee for you. You became aggressive to the advisor with threats of bad reviews. You alleged we stole something from your vehicle which was verified not to be on the vehicle by our security cameras, and we offered to cooperate with local law enforcement to verify this if you desired. We wish you all the best moving forward.
Was in the market for a Lyriq, their pricing is very
Was in the market for a Lyriq, their pricing is very competitive, worked with the GM, Tracey Keith. Even though I didn’t buy from them, I highly recommend them. Mark
Was in the market for a Lyriq, their pricing is very
Was in the market for a Lyriq, their pricing is very competitive, worked with the GM, Tracey Keith. Even though I didn’t buy from them, I highly recommend them. Mark
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mark, thank you for recommending Cadillac of Greenwich! We're glad to hear that Tracey and the team provided a positive experience. We appreciate your feedback!
The best to work with, easy quick appointments .
The best to work with, easy quick appointments .service and updates work . Staff very pleasant and helpful. Sarina is a wonderful and so helpful.
The best to work with, easy quick appointments .
The best to work with, easy quick appointments .service and updates work . Staff very pleasant and helpful. Sarina is a wonderful and so helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Sarina and the team at Cadillac of Greenwich provided such a pleasant experience! Thank you for highlighting our efficient service and helpful staff. We look forward to assisting you again in the future!
Purchased a 2022 Escalade ESV after finding it online, no
Purchased a 2022 Escalade ESV after finding it online, no negotiation on price. Customer service was not Greenwich Cadillac's strength, in my experience. They will not deliver, which was not a big issue, so I travelled a few hours via train to the dealership. The day prior to traveling to the dealership, I asked if they could meet me around the train station (which was 8 minutes from the dealership) so I could drive the vehicle prior to purchase, they claimed they could not because they cannot take anyone off the floor. After the paperwork was done and I was on the highway home, I realized the headphones for the rear entertainment were not in the vehicle. I was told they were in the rear of the vehicle, which they were not. I told the salesman they weren't in the back, and they said they would look into it. I received a text from a salesman 3 days later saying he was told they don't include them with used vehicles, and for my sale they won’t comp them (I never asked for them to be comp'd, but I guess they will for the right sale?), and that I can just purchase Bluetooth headphones. Also, I purchased a certified pre-owned and 2 days in I already have to schedule a service to get a power outlet fixed didn't work. I believe my experience with Cadillac of Greenwich was difficult because I was from out of town and my wire transfer had already gone through. My next vehicle purchase will be elsewhere.
Purchased a 2022 Escalade ESV after finding it online, no
Purchased a 2022 Escalade ESV after finding it online, no negotiation on price. Customer service was not Greenwich Cadillac's strength, in my experience. They will not deliver, which was not a big issue, so I travelled a few hours via train to the dealership. The day prior to traveling to the dealership, I asked if they could meet me around the train station (which was 8 minutes from the dealership) so I could drive the vehicle prior to purchase, they claimed they could not because they cannot take anyone off the floor. After the paperwork was done and I was on the highway home, I realized the headphones for the rear entertainment were not in the vehicle. I was told they were in the rear of the vehicle, which they were not. I told the salesman they weren't in the back, and they said they would look into it. I received a text from a salesman 3 days later saying he was told they don't include them with used vehicles, and for my sale they won’t comp them (I never asked for them to be comp'd, but I guess they will for the right sale?), and that I can just purchase Bluetooth headphones. Also, I purchased a certified pre-owned and 2 days in I already have to schedule a service to get a power outlet fixed didn't work. I believe my experience with Cadillac of Greenwich was difficult because I was from out of town and my wire transfer had already gone through. My next vehicle purchase will be elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Good Afternoon, I am sorry that you feel the way that you do. Based on our conversations (both in person and over the phone), none of these concerns were addressed. When we spoke over the phone, shipping and at-home delivery were not options, as you live in New Hampshire and we are in Connecticut. The train station is right behind the dealership, so pick-up was not needed. I really wish we could have discussed this, but I wish you luck in the future with your Certified pre-owned Escalade. Warm Regards, Tracey Keith General Sales Manager
Ok Experience :) Didn't get a home delivery and had to
Ok Experience :) Didn't get a home delivery and had to wait one extra day to pick up since seller had a day off :(
Ok Experience :) Didn't get a home delivery and had to
Ok Experience :) Didn't get a home delivery and had to wait one extra day to pick up since seller had a day off :(
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Armando, we appreciate your feedback and apologize for any inconvenience caused by the delay. We'll strive to improve our service at Cadillac of Greenwich in the future!
After searching on-line to find the Cadillac Lyriq with
After searching on-line to find the Cadillac Lyriq with the features that I wanted, Cadillac of Greenwich responded promptly to my inquiry. I found that the sales staff was very knowledgable and easy to deal with. I leased the vehicle that I had been looking for and the dealership has been excellent in following up with me.
After searching on-line to find the Cadillac Lyriq with
After searching on-line to find the Cadillac Lyriq with the features that I wanted, Cadillac of Greenwich responded promptly to my inquiry. I found that the sales staff was very knowledgable and easy to deal with. I leased the vehicle that I had been looking for and the dealership has been excellent in following up with me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Don, we're glad to know you found the Cadillac Lyriq of your dreams at our dealership! We strive for prompt and knowledgeable service here at Cadillac of Greenwich. Enjoy your new ride!