Cadillac Of Greenwich

I had one of the worst experiences at this dealership. The service department was beyond rude and unprofessional. I had an appointment with service at 8am on Monday. After several calls, They finally saw the car late on Tuesday (and couldn’t understand why I was frustrated). When speaking to Mike - he was obnoxious, speaking over me, could care less that a 1 day job turned into a 3 day job (and this hugely inconveniences me) and refused to give me the contact information for the service manager when things started to go south. While my car was in service, I was working with Conor to possibly upgrade my car (which I would never do at this dealer due to this experience), I asked Conor & the sales manager please have the service manager call me. (Note: Conor and the sales manager were very understanding) Mike in service is now calling me to try to smooth things over (seems odd considering it was 5 min after I spoke to the sales manager about my experience and all of a sudden he’s not hanging up on me anymore). And to top this all off, when I picked up my car my PAC badge was taken off my license plate. The service dept said sometimes this happen when they wash the cars (they didn’t seem surprise it wasn’t on the car) but they couldn’t find it. They had to play the cameras back. I had to call 2 more times for them to make this a priority. I’d think a dealership would prioritize a possible theft with alittle urgency but I guess not. The service manager finally sends me three photos from Tuesday afternoon where he indicates the badge wasn’t on the car. When I pointed out that the car came in Monday morning (and you can see the screws on license plate were freshly unscrewed and not properly put back in) - he said he didn’t have the footage of when the car got there. I didn’t realize that Cadillac is only responsible for the car when it’s in the service area and not from when I drop the car off. I know the badge was on my plate. I’m careful to always check before it goes into a valet type service because there was sentimental value in that hardware. I’ve had the same one for over 18 years. I think if nothing else Greenwich Cadillac should have been apologetic for the missing hardware, for me having to call 8x to get updates on my car or that they said the car “had to be there at 8am” on Monday even though it was going to sit there until Tuesday and not be touched. It was also disgusting that Mike (the service manager) asked me not to write a review because it’ll affect how they are paid instead of apologizing for my all around experience.

I had one of the worst experiences at this dealership. The service department was beyond rude and unprofessional. I had an appointment with service at 8am on Monday. After several calls, They finally saw the car late on Tuesday (and couldn’t understand why I was frustrated). When speaking to Mike - he was obnoxious, speaking over me, could care less that a 1 day job turned into a 3 day job (and this hugely inconveniences me) and refused to give me the contact information for the service manager when things started to go south. While my car was in service, I was working with Conor to possibly upgrade my car (which I would never do at this dealer due to this experience), I asked Conor & the sales manager please have the service manager call me. (Note: Conor and the sales manager were very understanding) Mike in service is now calling me to try to smooth things over (seems odd considering it was 5 min after I spoke to the sales manager about my experience and all of a sudden he’s not hanging up on me anymore). And to top this all off, when I picked up my car my PAC badge was taken off my license plate. The service dept said sometimes this happen when they wash the cars (they didn’t seem surprise it wasn’t on the car) but they couldn’t find it. They had to play the cameras back. I had to call 2 more times for them to make this a priority. I’d think a dealership would prioritize a possible theft with alittle urgency but I guess not. The service manager finally sends me three photos from Tuesday afternoon where he indicates the badge wasn’t on the car. When I pointed out that the car came in Monday morning (and you can see the screws on license plate were freshly unscrewed and not properly put back in) - he said he didn’t have the footage of when the car got there. I didn’t realize that Cadillac is only responsible for the car when it’s in the service area and not from when I drop the car off. I know the badge was on my plate. I’m careful to always check before it goes into a valet type service because there was sentimental value in that hardware. I’ve had the same one for over 18 years. I think if nothing else Greenwich Cadillac should have been apologetic for the missing hardware, for me having to call 8x to get updates on my car or that they said the car “had to be there at 8am” on Monday even though it was going to sit there until Tuesday and not be touched. It was also disgusting that Mike (the service manager) asked me not to write a review because it’ll affect how they are paid instead of apologizing for my all around experience.

Was in the market for a Lyriq, their pricing is very competitive, worked with the GM, Tracey Keith. Even though I didn’t buy from them, I highly recommend them. Mark

The best to work with, easy quick appointments .service and updates work . Staff very pleasant and helpful. Sarina is a wonderful and so helpful.

Purchased a 2022 Escalade ESV after finding it online, no negotiation on price. Customer service was not Greenwich Cadillac's strength, in my experience. They will not deliver, which was not a big issue, so I travelled a few hours via train to the dealership. The day prior to traveling to the dealership, I asked if they could meet me around the train station (which was 8 minutes from the dealership) so I could drive the vehicle prior to purchase, they claimed they could not because they cannot take anyone off the floor. After the paperwork was done and I was on the highway home, I realized the headphones for the rear entertainment were not in the vehicle. I was told they were in the rear of the vehicle, which they were not. I told the salesman they weren't in the back, and they said they would look into it. I received a text from a salesman 3 days later saying he was told they don't include them with used vehicles, and for my sale they won’t comp them (I never asked for them to be comp'd, but I guess they will for the right sale?), and that I can just purchase Bluetooth headphones. Also, I purchased a certified pre-owned and 2 days in I already have to schedule a service to get a power outlet fixed didn't work. I believe my experience with Cadillac of Greenwich was difficult because I was from out of town and my wire transfer had already gone through. My next vehicle purchase will be elsewhere.

Ok Experience :) Didn't get a home delivery and had to wait one extra day to pick up since seller had a day off :(

After searching on-line to find the Cadillac Lyriq with the features that I wanted, Cadillac of Greenwich responded promptly to my inquiry. I found that the sales staff was very knowledgable and easy to deal with. I leased the vehicle that I had been looking for and the dealership has been excellent in following up with me.

I wanted to take a moment to provide some feedback on my recent experience with Cadillac in Greenwich. I placed an order with your dealership back in June 2022, eager and excited to make my first car purchase. Unfortunately, what should have been a thrilling experience turned into a rather uncomfortable one. To initiate the process, I was asked for a $2500 deposit, with an initial $1000 and the remaining $1500 after order confirmation. Throughout the entire process, communication from the dealership was lacking, and I often found myself having to reach out for updates on my order. I even felt the need to escalate the situation by opening a claim with the manager, Tracy. While dealing with Tracy, Nicole, and Terric, it became evident that their commitment to customer satisfaction was not at the level I had hoped for. Despite offering a downpayment of over 50%, I was informed last month that the deal had fallen through due to my lack of credit history with an ITIN. Tracy's only suggestion was to pay for the car in cash, which unfortunately led me to reconsider the purchase. In the subsequent month, the process of receiving my deposit back has been nothing short of a nightmare. Despite my consistent attempts to reach out via calls and messages, it seems that Nicole and Terric have lost interest in assisting me, perhaps due to the fact that my purchase did not go through. This lack of responsiveness has left me feeling undervalued as a customer. In reflecting on this experience, it seems that Tracy, as the manager, sets the tone for the entire dealership. The challenges I faced with communication and responsiveness may be indicative of broader management practices. Based on my experience, I regret to say that I cannot recommend this dealership. Clear and honest communication is a vital aspect of any customer-business relationship, and regrettably, I found this lacking. Sincerely,

Negotiated over text message in a very professional, fair, and responsive manor allowing me to trade in my existing vehicle at a fair value for a CPO Escalade. Allowed me to sign all necessary paperwork via esignature and then hand delivered my car to me on Long Island and took my trade. Polite and courteous staff, could not have been easier! Thank you!

Excellent customer service by Sales and Service Departments, very accommodating, all questions and any concerns were responded to .