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Monken Chevrolet GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (38 reviews)
Visit Monken Chevrolet GMC
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 4:30pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–4:30pm
Tuesday 8:00am–6:00pm 7:30am–4:30pm
Wednesday 8:00am–6:00pm 7:30am–4:30pm
Thursday 8:00am–6:00pm 7:30am–4:30pm
Friday 8:00am–6:00pm 7:30am–4:30pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
New (618) 545-9397 (618) 545-9397
Used (618) 339-6212 (618) 339-6212
Service (618) 339-6132 (618) 339-6132

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (38 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Monken Chevrolet GMC from DealerRater.

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They definitely will go above and beyond for you!

They definitely will go above and beyond for you! This was our first time visiting Monken. They were very helpful and treated us like family. High recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Happy and satisfied customer with Kim, the owner.

From the beginning, when Kim let my test drive a car until I purchased my car, I have been happy I purchased my new car from Kim. Thank you Kim!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks Mary! We appreciate the kind review. It's an honor to serve you.

The best service I've ever had!

The entire team at Monken has been helpful, friendly, caring, efficient, and caring. I brought my entire family (5 kids!) to buy a new van. Before we came, they worked with me over the phone to narrow things down. When I arrived, they took my messy van as a trade-in, took the car seats out and reinstalled them in the new van, entertained my kids with popcorn and candy (after asking our permission), cleaned up their spills and mess without making it an issue, made my purchasing process the quickest it has ever been, and I drove away with a new van, exactly what I wanted with a full tank of gas. I HATE buying cars. But since buying my last two at Monken, I'm a customer for life. I live over an hour away and will gladly drive the distance in order to have this kind of service that is UNHEARD of in the car-buying world. Thank you Monken!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Noah, thank you for taking the time to rate our dealership. It is our pleasure to serve you and are grateful for your continued business

Great communication!!

Lance and the the whole team at Monken GMC have been super helpful and honest in searching for the exact vehicle I am looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Doug, thanks for taking the time to give us a review!

Honesty and fairness.

We have bought a number of cars from Monken and it has always been a quality experience. Low pressure, transparency, honesty, and lacks the typical gimmicks or tactics other dealerships use. Our go to every time!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Seth, thank you for taking the time to rate our dealership. It is our pleasure to serve you and are grateful for your continued business.

Great Vehicle

Our family has been enjoying the mini-van purchased from Monken and we've also been back to the service department several times and had a positive experience each visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Don, thank you for taking the time to rate our dealership. It is our pleasure to serve you and are grateful for your continued business!

Terrible

If I could give them a 0 I would but I can't it was a horrible experience here. Later I found out they didn't even work on the car but shipped it out because they didn't have anyone smart enough to fix it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very sorry that we did not exceed your expectations, but do appreciate your taking the time to review our business.

Chevrolet Corvette

This was THE BEST car buying experience either of us has ever had. Our salesman Butch was super great and so pleasant to talk to. No high pressure selling or blowing smoke, just straight up facts and no game playing. Kim did our loan paperwork and was totally awesome too. We felt like we got an exceptional deal on the car we wanted, and got a great trade in value on our old car. We would definitely recommend this dealership to family and friends!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to review our business! We greatly appreciate the opportunity to serve you and hope to continue the relationship into the future.

Great service and friendly staff

Everyone was very nice and hospitable. They also saved me money by telling me the specials going on with car maintenance. Made me feel at ease with someone new taking care of my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Nicole, thank you for taking the time to review our business. It was our pleasure to serve you!

Wonderful friendly and very helpful!

We highly recommend this small town friendly dealership. The wonderful staff went above and beyond to help us get what we were looking for in a nice timely fashion. They worked with us till we were totally satisfied and comfortable! Overall it was a pleasant experience and we are having fun with our new purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to review our business! We greatly appreciate the opportunity to serve you and hope to continue the relationship into the future.