Reviews
Write a reviewSmooth
Everything was smooth and fast for my first experience with a new vehicle. Only thing left undone was my tire pressure was not corrected when it was lower than recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Bill Lynch, GM, (217)-547-0700
New car
I was in the market for a new daily driver, the current car i had didn't have quite enough room on the inside. I knew i wanted a chevy, reviewed their website, found the car i wanted, called and set up a time to look at, ended up leaving with it and was very satisfied with the customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Bill Lynch, GM, (217)-547-0700
Painless and Accomodating
Roger Chen was extremely helpful and patient with me while we explored all the available options for my new Silverado. The staff were extremely nice and made the entire process quick and painless from beginning to end. The only holdup was my inability to choose between all of the great options 😂.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Bill Lynch, GM, (217)-547-0700
2007 Saturn ESC
Vehicle indicated ESC should be serviced. Dan Stickel oversaw this. As always, he is thoroughly knowledgeable, totally professional, most helpful, very friendly, and consistently caring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback! We're very happy that Dan was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Bill Lynch, GM, (217)-547-0700
New Truck Purchase with Tobin
Tobin was great to deal with, from first test drive throughout the purchase. He/they brought in the color truck I wanted, as it was not on the lot. Upon arrival, the only thing missing was the hitch and wiring. Happy to say that Tobin and the Sales Manger stood behind their word and will be/have been getting it taken care of. Positive result in my mind. Thanks Guys
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Dan and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Tobin was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Bill Lynch, GM, (217)-547-0700
Red Malibu
Great experience all around. Sean Farris was outstanding in addressing my wants and needs while also satisfying my wife's desires. Would absolutly recommend Sean and Friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Sean was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Bill Lynch, GM, (217)-547-0700
Oil change Dec 2018
Quick service, prompt assistance upon arriving at the dealership. Brightly lit waiting area with complimentary refreshments, new year's calendars, quick cashier's checkout when car was done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Bill Lynch, GM, (217)-547-0700
New Chevy Truck
Not only did Friendly Chevrolet have the best price in the area, but they were also gave me the best deal for my trade in! I highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review of Friendly Chevrolet Springfield and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Bill Lynch, GM, (217)-547-0700
Buying a new car
Great buying experience. Dealing with Sean,John and Andrew made transaction go very smooth,very professional staff.Would recommend Friendly Chevrolet for a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review! We're glad to have Sean, John, and Andrew on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Bill Lynch, GM, (217)-547-0700
Really nice people to work with !
I have always had good luck getting things done at Friendly Chevrolet in Springfield, IL. No matter if it is trading vehicles or get one of our vehicles serviced, it has always been a pleasurable service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Bill Lynch, GM, (217)-547-0700