D'Arcy Chevrolet, Buick, Cadillac

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 10, 2019

    Needed a repair for a noise in driver's side door. Service people did a great job.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're pleased to know we have been able to exceed your expectations and really help out!

  • 5.0 out of 5
    July 4, 2019

    Very pleasant experience. Convenient location, polite, cheerful employee.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your satisfaction is important to us, so we want to sincerely thank you for choosing D'Arcy Cadillac and we hope to see you again soon!

  • June 13, 2017

    D'Arcy service department replaced cracked exhaust manifold on my beautiful '08 Trailblazer without question. My truck is very clean so any smudges or... stains would be noticed...no problems at all. I could not be happier. As a lifelong multi GM owner I always prowl the lots, including D'Arcy. Amazing display of the best vehicles there, hoods open, Camaros & Corvettes up front clean & mean. The Caddys are also stunning. No one can dispute GM's long and continuous leadership in both technology and design. I am proud to own and show off my '79 Camaro and '08 Trailblazer plus my '97 Jimmy work truck. All run perfectly...typical US made GM products...can't be beat! And so GM continues to produce fantastic products, arguably the most beautiful on the market with unmatched performance built with union labor. Makes me proud.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 24, 2019

    I had been looking for awhile. I have encountered pushy, rude and condescending salespeople and really went in with a chip on my shoulder expecting more... of the same. D'Arcy is truly the exception! From the minute I walked in the door until the day I left with my "new" car I was treated with respect and personal care. My salesman Dale, the general manager, the finance guy, the whole service department were all doing what needed to be done to make sure that I was satisfied. I will be back. THANK YOU !

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your satisfaction is important to us, so we want to sincerely thank you for choosing D'Arcy Cadillac and we hope to see you again!

  • 5.0 out of 5
    April 18, 2019

    We purchased a new 2019 Cadillac XT4. We received everything that we asked for at an excellent price. We are confident that this vehicle will take care... of our needs for years to come. The staff is extremely friendly and fair!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy we could provide you with a positive experience! We're glad to hear you found our staff to be so friendly and fair!

  • 1.0 out of 5
    May 31, 2018

    Didnt tell me i needed 7500mi on tires before rotation until after oil change then said if i want it done would cost 2nd free warre ty visit would have... re scheduled if told 1st now2nd visit at 7500mi for tires will cost me a 60 dollar oil change since both are out of sync will take business to differentdealer because service is everything to me

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Dan, Thank you for taking the time to speak with us and giving us the opportunity to restore your confidence in our company. We look forward to se...eing you again soon.

  • 1.0 out of 5
    February 28, 2018

    Johnny always does a great job. Appointments are simple and there valet service sure helps

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we are doing this helps us improve. We hope you will consider us again in the future. Take care..., and thank you for your business.

  • 5.0 out of 5
    January 28, 2018

    My review started with John in the service department and he was excellent. Service diagnosed my Cruze and had back the same day. John was very thorough... and explained every little detail. My next visit was with Jeb in sales who helped me and also had Casey recommend a vehicle which i purchased. I then dealt with "The Man in the middle" Brogan who was very friendly and answered all of my "little" questions. My day finished d with Suzanne who was very friendly and "down to earth" and she helped me with any and all of my finance issues. I would most definitely return here and would recommend this Chevy, Buick, GMC dealer to anyone.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jason, we're happy you found our staff to be so supportive. We strive for 100% satisfaction, and it is great to see you had such a positive experience... at D'Arcy Cadillac.

  • 5.0 out of 5
    September 21, 2017

    Wonderful experience, the best I have had buying a car. The salesman Jeb, gave no pressure to buy. Sales manager Jim Seaman was awesome. Next car I buy... will be from Darcy

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    September 7, 2017

    Warranty repairs performed by Darcy Morris lasted exactly one week. Same problem has returned so obviously not fixed properly the first time.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for getting in touch. I will be reviewing this personally and will have a member of my team get in touch with you. We want our cus...tomers to feel confident in any repair completed by our staff and in this case we certainly apologize for the need for additional service. Sincerely, Casey Krakowski, General Manager. "If you have a concern or a comment that needs to be addressed, please feel free to contact me directly." Terry D'Arcy - PH: (815) 725-5200

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