D'Arcy Chevrolet, Buick, Cadillac

New 877-438-5968 Dealer Website
Used 877-438-4024 Email Dealer
Service 877-438-6160

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Sales Closed
Service Closed
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 1:00 PM
Sun Closed

Reviews

1.5
2 lifetime reviews.
  • Disappointed

    I took my vehicle in for an oil change and 27 point inspection. They did the oil change but not the inspection and my battery died days later. I c...

    Dealer Response

    Thank you very much for reaching out in regards to your service visit. We hold our service team to a very high level of expectations when it comes...


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    I took my vehicle in for an oil change and 27 point inspection. They did the oil change but not the inspection and my battery died days later. I called and they transferred me to voicemail. I left a message and Never heard back. Very disappointed and will not return.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you very much for reaching out in regards to your service visit. We hold our service team to a very high level of expectations when it comes to inspections and we are very dismayed to hear that we missed a critical detail during your visit. We unfortunately do not have a direct number to contact you otherwise we would have reached out immediately. When you have a moment could you contact our General Manager Randy Baudek? He is aware of your concerns and would appreciate an opportunity to work with you to get this resolved. Sincerely, D'Arcy Chevrolet Buick Cadillac.


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  • Unsatisfactory service

    I had a scheduled appointment for an oil change at 9:30 am. My vehicle was not finished until 10:55 am. When I inquired why it took so long, the s...

    Dealer Response

    Thank you so much for taking the time to let us know. We have coached our staff on being proactive with our customers as a response to your commen...


    Show Full Review

    I had a scheduled appointment for an oil change at 9:30 am. My vehicle was not finished until 10:55 am. When I inquired why it took so long, the service man told me that oil change and inspection usually requires 45 minutes. Upon reiterating that it had been an hour and a half, he stated that he was sorry but he only had one oil change guy there. No one at any point during the hour and a half bothered to say that they were running behind. I am still confused as to why they scheduled my service for a time slot that they did not have someone available to perform the service that was scheduled. I will not be returning to this dealership for anything in the future.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to let us know. We have coached our staff on being proactive with our customers as a response to your comments. We understand that your time is valuable and we regret that we did not take the steps required to make sure that your time was respected. We can't thank you enough for this feedback as it will allow us to prevent incidents like this from occurring in the future. Sincerely, D'Arcy Chevrolet Buick Cadillac.


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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2011

For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership:
-You'll find all the information you need to buy a car on our website
-We have an extensive selection of new and used vehicles
-Request a price quote on a new vehicle of your choice
-Our friendly, professional staff will exceed your expectations for personal service
-Enjoy prompt, quality service from our Service Center

"Discover the D'Arcy Difference"