Beckman for some reason did not want to work on my truck and told me it was "a 10 hour fix." I was assured that I could get home to Michigan even with... the warning display saying my speed was going to be limited. My truck could have been left all week and event into the next week, but was told twice that I could make it home. My boy and I ended up stranded in Indiana. I now have over $100 cost that Beckman charged to look at it, I have a hotel bill, U-haul bill, second diagnostic charged from a second dealer who was willing to work on it, and a 8 hour trip back to Indiana this Saturday to pick my truck up, plus the cost of fixing the original problem. Not to mention everything started to go bad in the Chicago and Gary Indiana area as my travel speed was limited to 55MPH. Not fun and very expensive. To say the least I am very upset, and at the very least very disappointed in this dealership! Beckman Motors do not ever send someone home to another state when their EGR bypass is bad on a diesel truck. Chances are very good that they will become stranded as well! The truck's warning did exactly what it said it was going to do which was contrary to what I was told twice.
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate fe...edback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, The Beckman Motors Team
Honest, reputable, reliable, friendly, pressure free experiences at this dealership.
We appreciate the kind words, Glenn. We look forward to seeing you again in the future! Sincerely, The Beckman Motors Team
Have purchased several vehicles from Beckman and have always been satisfied with the sales and service staff. The service department is very cooperative... in scheduling our service needs when it is convenient for us.
Thanks for your strong recommendation of the staff and Beckman Ford. If there is anything else we can do for you, please give us a call. Safe (and fun...) driving!
I purchased a new vehicle from them earlier in the year. Pleasant experience. Have had routine maintenance performed, too. Clean shop, clean waiting room,... knowledgeable staff. I highly recommend them.
We appreciate your feedback of your pleasant experience with us! Our number one goal is attaining 100% customer satisfaction in all aspects of our dea...lership. We appreciate your recommendation of our dealership!
I emailed a question about a car over the weekend. Justin promptly replied to me. I asked him if they could match the price of a larger dealer. They... did an excellent job of that. I also received more for trade in vehicle than I expected. All of the gentlemen I worked with were pleasant, listened to me, (women buying cars sometimes get taken advantage of or not listened to). answered my questions. A gentleman spent lots of time showing me how to use the cars technology. Excellent, when I read the short car book - I had been briefed already. Never was pressured. Buying a car was easy with their help.
We just bought our second vehicle here and I doubt we'll ever go anywhere else for future purchases. Every person there is amazing and honest, qualities... that are hard to find.
Thank you again for choosing Beckman Ford, and we hope to see you again soon! Safe travels!
This was our first time to buy a vehicle from Beckman Motors. Very friendly staff and fair prices made it a very pleasant buying experience. Will definitely... purchase our next vehicle from Beckman Motors.
Congratulations on your new vehicle! We sincerely thank you for your business and we hope to see you here again down the road!
I enjoy walking into a car dealership to such a warm, friendly atmosphere. It's much more than a business transaction as the entire staff makes you feel... comfortable and welcome. And it's been that way since the first car I bought from Beckman's in 2003. It's not every day that the owner of the dealership drives your car to a local station and fills the tank before you leave. Thanks again to Raymond, Justin, Scott, Kent and the entire Beckman team!
Found exactly what I was looking for, and for a fair price. Will definitely buy from Beckmon Motors again.
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Travis! We hope to be of service to you again! Ta...ke care!
They were very good to work with us on our trade in value. They work with us on our new car. Easy to deal with than else where. Nice people and will... buy from them again. Thank you Beckman Motors..