Todd Wenzel Automotive

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
111 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 30, 2019

    Although I purchased from the Hudsonville location, I originally shopped around at the Grand Rapids location. I ultimately chose the Blazer but I really... appreciate how kind and courteous the employees were at the 28th street location.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 4, 2019

    I tried to contact this dealership to buy this Yukon Denali , I left all my info and email, after a few hrs they call me and tells me that the suv was... sold and was not longer in the inventory, the person over the phone wasn’t nice and not even tried to sell me nothing, I’m still looking in this website cars and the same truck Yukon Denali still for sale they haven’t put the add down or marked as sold, just a catch to call the dealership, not very professional

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
  • June 25, 2015

    Great service and friendly people would recommend this dealer to anyone I know. When I got turned down by everyone else they were there to give me the... chance and get me into a brand new reliable car

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 18, 2016

    Worst experience I've ever received in there service department the service consultant Jeremiah was very rude and not helpful. I will not be going back... again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    November 16, 2016

    test drove a truck on saturday, was very pleasedthen when i picked it up on monday didn't notice that the radio was no longer working. took it back in... on wednesday and was told well you bought it "as is" really really so you really think i'd pay that kinda money for a truck with no working radio. sooooo uterley dissapointed. definitely would never recommend theese ppl to anyone.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 15, 2016

    I worked with Tim in the Service Department and did not have a good experience all three times. In fact, I truly wish I did not have to bring in any vehicles... for service at Todd Wenzel, but our vehicles are Chevy and under warranty. Tim does not have any personality and is not friendly in the least. He provides very little information while writing up a potential service agreement. If you have questions, you've got to ask. All three times I have had my vehicles in, Wenzel has had them for three, two and four days after being told EVERY time the car would be done that day. All three times I had to wait at least 18 hours before being called about the vehicle in service. I ALWAYS have to call after a couple days just to see what is going on! Just recently, I had my son's car brought in for service under warranty. We asked for a loaner when we came in and were rudely told that request had to be made upon scheduling the appointment. I am not sure how we were supposed to ever know this, especially due to the fact that the first vehicle I ever took in under warranty they had for three days and provided a loaner when I came in the second day after being told nothing about the status of my vehicle and assuming they must surely be done with it! They had my son's car for two full days without contact until my son called at the end of the first day to see how it was coming. He was treated condescendingly and told the car wasn't going to be ready until the next day some time, Of course, we had to call several times the next day. When my son came in to pick up the car, he was told in a demeaning manner by Tim that not only was one tail light out, but two bulbs had to be changed. My son didn't know whether to apologize or what! Right now I am going on the fourth day of waiting for my vehicle to be repaired under warranty. Sure enough, I waited two days until I received a phone call informing me of the status of the car. If I didn't live so close to this dealership, I would happily go elsewhere!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Debbi, we would like to apologize for the dissatisfaction you experienced with our service department. It is unfortunate to hear that our team was run...ning behind schedule with the automotive work performed on your vehicle. We can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to us any time. Sincerely, Todd Wenzel Buick GMC Team

  • 5.0 out of 5
    May 16, 2015

    They listened, had a welcoming spirit and was very experienced.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 1, 2015

    Always very friendly and accommodating and willing to answer all of your questions. They are completely honest and I can leave knowing I received the best... service for a great price. They always go above and beyond other dealerships as far as quality and customer service (running my vehicle through the car wash after an oil change!!) It's the little things that count. I will ALWAYS go to Todd Wenzel. Thank you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 8, 2014

    We are very pleased with the excellent help from Rob and others in the process of buying our new vehicle!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Pete for the kind words! Our sales consultants take great pride in the service they provide for our customers.

  • 4.0 out of 5
    June 18, 2014

    Tyler Barrix was very helpful and friendly. We enjoyed working with him. We were a little disappointed by the length of time it took for things. We had... requested that the paperwork be drawn up before I came in so I could just sign everything because I had my 7 month old daughter with me. I ended up being there for an hour mostly just waiting for the paperwork to be printed. Also, we were told we'd have a full tank of gas but we only received a half of tank of gas.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We sincerely appreciate the feedback Andrea. Please don't hesitate to reach out to us if we can be of further assistance.

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