Reviews
On Wednesday December 11, 2024 I took my vehicle (2017
On Wednesday December 11, 2024 I took my vehicle (2017 Chevrolet Trax) to the Todd Wenzel Service Center at the Dealership for an Oil Change / Tire Rotation. Upon completion of the Oil Change and Tire Rotation I verified with the service manager that there were no leaks or any repairs needed to my vehicle. He confirmed. As soon as Wednesday afternoon and the morning of December 12, 2024 I could smell oil coming through the vents of my vehicle and it became progressively worst. On Monday December 16, 2024 I went back to the dealership to inquire about the oil smell. I told the service manager I had the 100,000 mile maintenance done on my vehicle last year and took good care of my vehicle. He then brought me to the shop floor to show me the issue with my vehicle. While walking through the shop floor the service manager stated "You said you had some work done recently its possible someone bumped your oil cooler or damaged it somehow" and I said "I haven't had any work done other than the oil change! The maintenance was done last year." THEY DAMAGED MY OIL COOLER. I know for a fact my car was NOT leaking prior to the Oil Change Service done on Wednesday December 12, 2024 and the dealership confirmed that with me. I have reached out to the dealership to no avail. I have filed a complaint with the Better Business Bureau as well as General Motors regarding this. What should have been a simple $100 oil change has turned into a $2000 fiasco!!!
On Wednesday December 11, 2024 I took my vehicle (2017
On Wednesday December 11, 2024 I took my vehicle (2017 Chevrolet Trax) to the Todd Wenzel Service Center at the Dealership for an Oil Change / Tire Rotation. Upon completion of the Oil Change and Tire Rotation I verified with the service manager that there were no leaks or any repairs needed to my vehicle. He confirmed. As soon as Wednesday afternoon and the morning of December 12, 2024 I could smell oil coming through the vents of my vehicle and it became progressively worst. On Monday December 16, 2024 I went back to the dealership to inquire about the oil smell. I told the service manager I had the 100,000 mile maintenance done on my vehicle last year and took good care of my vehicle. He then brought me to the shop floor to show me the issue with my vehicle. While walking through the shop floor the service manager stated "You said you had some work done recently its possible someone bumped your oil cooler or damaged it somehow" and I said "I haven't had any work done other than the oil change! The maintenance was done last year." THEY DAMAGED MY OIL COOLER. I know for a fact my car was NOT leaking prior to the Oil Change Service done on Wednesday December 12, 2024 and the dealership confirmed that with me. I have reached out to the dealership to no avail. I have filed a complaint with the Better Business Bureau as well as General Motors regarding this. What should have been a simple $100 oil change has turned into a $2000 fiasco!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
On Wednesday December 11, 2024 I took my vehicle (2017
On Wednesday December 11, 2024 I took my vehicle (2017 Chevrolet Trax) to the Todd Wenzel Service Center at the Dealership for an Oil Change / Tire Rotation. Upon completion of the Oil Change and Tire Rotation I verified with the service manager that there were no leaks or any repairs needed to my vehicle. He confirmed. As soon as Wednesday afternoon and the morning of December 12, 2024 I could smell oil coming through the vents of my vehicle and it became progressively worst. On Monday December 16, 2024 I went back to the dealership to inquire about the oil smell. I told the service manager I had the 100,000 mile maintenance done on my vehicle last year and took good care of my vehicle. He then brought me to the shop floor to show me the issue with my vehicle. While walking through the shop floor the service manager stated "You said you had some work done recently its possible someone bumped your oil cooler or damaged it somehow" and I said "I haven't had any work done other than the oil change! The maintenance was done last year." THEY DAMAGED MY OIL COOLER. I know for a fact my car was NOT leaking prior to the Oil Change Service done on Wednesday December 12, 2024 and the dealership confirmed that with me. I have reached out to the dealership to no avail. I have filed a complaint with the Better Business Bureau as well as General Motors regarding this. What should have been a simple $100 oil change has turned into a $2000 fiasco!!!
On Wednesday December 11, 2024 I took my vehicle (2017
On Wednesday December 11, 2024 I took my vehicle (2017 Chevrolet Trax) to the Todd Wenzel Service Center at the Dealership for an Oil Change / Tire Rotation. Upon completion of the Oil Change and Tire Rotation I verified with the service manager that there were no leaks or any repairs needed to my vehicle. He confirmed. As soon as Wednesday afternoon and the morning of December 12, 2024 I could smell oil coming through the vents of my vehicle and it became progressively worst. On Monday December 16, 2024 I went back to the dealership to inquire about the oil smell. I told the service manager I had the 100,000 mile maintenance done on my vehicle last year and took good care of my vehicle. He then brought me to the shop floor to show me the issue with my vehicle. While walking through the shop floor the service manager stated "You said you had some work done recently its possible someone bumped your oil cooler or damaged it somehow" and I said "I haven't had any work done other than the oil change! The maintenance was done last year." THEY DAMAGED MY OIL COOLER. I know for a fact my car was NOT leaking prior to the Oil Change Service done on Wednesday December 12, 2024 and the dealership confirmed that with me. I have reached out to the dealership to no avail. I have filed a complaint with the Better Business Bureau as well as General Motors regarding this. What should have been a simple $100 oil change has turned into a $2000 fiasco!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out to us and sharing your concerns regarding the oil leak. We understand how frustrating this situation must be, and we genuinely appreciate your patience. Upon reviewing your case, we’ve carefully examined the details of the situation and would like to clarify a few points. From our investigation and previous discussions, it appears that the oil leak stems from work performed by another dealership prior to your visit to us. Unfortunately, since the issue originates from that prior work, we are not responsible for the repair costs. While we understand that this may be disappointing, we are not obligated to cover the repair expenses for an issue that arose from external work. Regarding the communication concerns, I’d like to assure you that we have made an effort to keep in contact with you. We have spoken with you directly on at least three separate occasions to address your concerns, and we have always aimed to provide clarity and assistance throughout the process. If you feel there has been a gap in communication, we sincerely apologize for any inconvenience this may have caused and will make sure to be more responsive moving forward. We genuinely value you as a customer and would be happy to assist you with any questions or guidance regarding the next steps for resolving the oil leak. Please let us know how we can help, and we will do our best to ensure your concerns are addressed promptly.
It must be convenient for you to blame another dealership. Sounds like you’re trying to Todd Weasel your way out of any liability for damage. I understand it may be disappointing to admit your dealership is at fault. Unfortunately, since the issue arose after what was supposed to be a routine service, you are responsible for the repairs OR you can contact the previous dealership if you suspect they are at fault for the leak that wasn’t there. Bottom Line is I had NO leaks or issues with my vehicle prior to the oil change performed at your dealership and your service advisor confirmed that upon completion of the oil change.
After leasing a Buick, I never received any GM Rewards.
After leasing a Buick, I never received any GM Rewards. Called and texted several people at the dealership over a period of a few days about this issue. I never received a response until Shayla Kwekel called me. Her job is just to deliver cars to customers. But she took it upon herself to contact GM and get my rewards. She is the best. Thanks Shayla. Tom Maring
After leasing a Buick, I never received any GM Rewards.
After leasing a Buick, I never received any GM Rewards. Called and texted several people at the dealership over a period of a few days about this issue. I never received a response until Shayla Kwekel called me. Her job is just to deliver cars to customers. But she took it upon herself to contact GM and get my rewards. She is the best. Thanks Shayla. Tom Maring
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are thrilled that Shayla delivered. It’s customers like you that make our job wonderful.
Thanks. So far enjoying the car. Better gas mileage than my 2022.
Grand Rapids location.
Grand Rapids location. Our sales person Kevin Pham was very enthusiastic, knowledgeable and patient. We found the car on cargurus and contacted him to show us, we agreed to purchase right away. Thumbs up for Rosa in Finance she is very good at her job, personable & likable. Good experience :)
Grand Rapids location.
Grand Rapids location. Our sales person Kevin Pham was very enthusiastic, knowledgeable and patient. We found the car on cargurus and contacted him to show us, we agreed to purchase right away. Thumbs up for Rosa in Finance she is very good at her job, personable & likable. Good experience :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I would not take my truck there ever again crooks they
I would not take my truck there ever again crooks they ovr charge you then they don't even fix your vehicle right
I would not take my truck there ever again crooks they
I would not take my truck there ever again crooks they ovr charge you then they don't even fix your vehicle right
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would love to know more details, so that we can deliver a better experience next time. Please feel free to reach out to our Service Director, Matt Andrzewski at matta@toddwenzel.com or (616) 975-3649 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you.
Power steering leak needed to be fixed
Mike gave me an estimate for repairs for 286$. Then he gave me the estimate and said sign here and that estimate included an oil change when I called the next day they gave me an estimate of almost $5,000 and told me that we had no transmission fluid in the car which was a lie because we had just checked it at the gas station with the tow truck driver he then told me that I needed over 300 just to get my car out of the shop because of all the stuff they did on it which he said most of was just a courtesy they are liars and cons and I'm not going to take it lie down if I have to get an attorney I will we are at our 70s and I believe he was trying to rip us off plus the manager has never even bothered to call me back after calling several times and leaving messages
Power steering leak needed to be fixed
Mike gave me an estimate for repairs for 286$. Then he gave me the estimate and said sign here and that estimate included an oil change when I called the next day they gave me an estimate of almost $5,000 and told me that we had no transmission fluid in the car which was a lie because we had just checked it at the gas station with the tow truck driver he then told me that I needed over 300 just to get my car out of the shop because of all the stuff they did on it which he said most of was just a courtesy they are liars and cons and I'm not going to take it lie down if I have to get an attorney I will we are at our 70s and I believe he was trying to rip us off plus the manager has never even bothered to call me back after calling several times and leaving messages
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I would not buy a truck from this place even if they were
I would not buy a truck from this place even if they were the last dealership on the face of the earth.....do not stop here,,,,do not buy here. Not an honest person at this place. Very crooked sales tactics,,,,,these people tried to hide $2400 on the bottom line that was not itemized out and it was for their silly paint protection that they insisted I had to buy because "everyone buys it because it automatically applied to every new vehicle that goes out their door" Do not buy here!
I would not buy a truck from this place even if they were
I would not buy a truck from this place even if they were the last dealership on the face of the earth.....do not stop here,,,,do not buy here. Not an honest person at this place. Very crooked sales tactics,,,,,these people tried to hide $2400 on the bottom line that was not itemized out and it was for their silly paint protection that they insisted I had to buy because "everyone buys it because it automatically applied to every new vehicle that goes out their door" Do not buy here!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Horrendous Service
One of the worst service departments in west Michigan. Stay away from this dealership for any warranty work. Their customer service is absolutely sickening and their lack of respect for their client is horrendous. Appointments are made verbally by the “Mike” but never entered so you are forced to wait as a walk in. Why even make an appointment in the first place. Spent 3 hours waiting on a headlight to be replaced. Also the rep who drove the car back had just smoke a cigarette and left the stench in my new vehicle.
Horrendous Service
One of the worst service departments in west Michigan. Stay away from this dealership for any warranty work. Their customer service is absolutely sickening and their lack of respect for their client is horrendous. Appointments are made verbally by the “Mike” but never entered so you are forced to wait as a walk in. Why even make an appointment in the first place. Spent 3 hours waiting on a headlight to be replaced. Also the rep who drove the car back had just smoke a cigarette and left the stench in my new vehicle.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi J. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
One of the worst service departments in west Michigan.
One of the worst service departments in west Michigan. Stay away from this dealership for any warranty work. Their customer service is absolutely sickening and their lack of respect for their client is horrendous. Appointments are made verbally by the “Mike” but never entered so you are forced to wait as a walk in. Why even make an appointment in the first place. Spent 3 hours waiting on a headlight to be replaced. Also the rep who drove the car back had just smoke a cigarette and left the stench in my new vehicle.
One of the worst service departments in west Michigan.
One of the worst service departments in west Michigan. Stay away from this dealership for any warranty work. Their customer service is absolutely sickening and their lack of respect for their client is horrendous. Appointments are made verbally by the “Mike” but never entered so you are forced to wait as a walk in. Why even make an appointment in the first place. Spent 3 hours waiting on a headlight to be replaced. Also the rep who drove the car back had just smoke a cigarette and left the stench in my new vehicle.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
Sales/service
I was extremely happy with purchasing a vehicle through Todd Wenzel. They were extremely nice and made sure I was able to get into a vehicle. I’ve had a car in repair there and they made sure I was able to have a loaner vehicle so I could still make it to work/school daily. They are totally awesome people here and the nicest around! Thank you for everything!
Sales/service
I was extremely happy with purchasing a vehicle through Todd Wenzel. They were extremely nice and made sure I was able to get into a vehicle. I’ve had a car in repair there and they made sure I was able to have a loaner vehicle so I could still make it to work/school daily. They are totally awesome people here and the nicest around! Thank you for everything!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Sammi, hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!