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Cavender Buick GMC North

(469 reviews)
2024 consumer dealer award
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2024 consumer dealer award

Reviews

(469 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cavender Buick GMC North from DealerRater.

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always a great experience, Trent does an amazing job,

always a great experience, Trent does an amazing job, kept me informed on my cars status. He has helped me on several occasions and always good

always a great experience, Trent does an amazing job,

always a great experience, Trent does an amazing job, kept me informed on my cars status. He has helped me on several occasions and always good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Daniel, it means a lot to hear that Trent and the team gave you helpful and communicative service. Thank you from all of us at Cavender Buick GMC North!

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JJ Ocanas and Clay Gullo gave us excellent service.

JJ Ocanas and Clay Gullo gave us excellent service. They were so professional and personable.

JJ Ocanas and Clay Gullo gave us excellent service.

JJ Ocanas and Clay Gullo gave us excellent service. They were so professional and personable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Gary, thanks so much for the 5-star review of JJ and Clay at Cavender Buick GMC North!

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Did service recommended after computer recommended.

Did service recommended after computer recommended. Received truck when promised Truck now making a ticking noise. This is 2nd there has been an issue after getting services

Did service recommended after computer recommended.

Did service recommended after computer recommended. Received truck when promised Truck now making a ticking noise. This is 2nd there has been an issue after getting services

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Annette, thank you for bringing this to our attention. We're sorry to hear about the ticking noise and any inconvenience it may have caused. Please reach out to me directly so we can assist you in the best way we can. Thank you, Gianny Martinez - Service Lane Manager - (210) 490-2000

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I believe that Ciara did an excellent job.

I believe that Ciara did an excellent job. I also believe the process took a long time. The process lasted almost 3 1/2 hours.

I believe that Ciara did an excellent job.

I believe that Ciara did an excellent job. I also believe the process took a long time. The process lasted almost 3 1/2 hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Delia, thank you for your feedback! We're glad to hear Ciara did an excellent job at Cavender Buick GMC North. We appreciate your patience during the process and will work on making it more efficient in the future.

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Dave Lust and Trent Palmer are the best!

Dave Lust and Trent Palmer are the best! Fantastic team. Always ready to help and expedite repairs. Excellent recommendations. Trustworthy. Excellent technicians also providing dependable service

Dave Lust and Trent Palmer are the best!

Dave Lust and Trent Palmer are the best! Fantastic team. Always ready to help and expedite repairs. Excellent recommendations. Trustworthy. Excellent technicians also providing dependable service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Daniel, we're delighted to hear that Dave and Trent provided you with such excellent service at Cavender Buick GMC North. Thank you for trusting our team!

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Sales person Lance Martin is a great person to work with

Sales person Lance Martin is a great person to work with and reasonable and understanding to meet at the price I needed to be. I also recommended my son in law and same experiences he also purchased a new AT4 2500 from Lance

Sales person Lance Martin is a great person to work with

Sales person Lance Martin is a great person to work with and reasonable and understanding to meet at the price I needed to be. I also recommended my son in law and same experiences he also purchased a new AT4 2500 from Lance

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tomas, we're delighted to hear that Lance provided such a positive experience for both you and your son-in-law at Cavender Buick GMC North. Thank you for recommending us and sharing your feedback!

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Very nice and professional when selling you a vehicle,

Very nice and professional when selling you a vehicle, then ignore you after. Purchased F-150 last year with warranty. Took a month with the warranty they sell to get approval, and still have to pay $1100 out of my pocket. Worthless warranty and worthless service from Cavender. Cavender has not bothered to call me back and the warranty company never bothered to call me back either, not even once. I had to call them everyday for a month until shop got worthless approval. Buy at your own risk, just don't expect to get serviced after the sale. Buying a car for my daughter now, but will never consider Cavender again, buying elsewhere.

Very nice and professional when selling you a vehicle,

Very nice and professional when selling you a vehicle, then ignore you after. Purchased F-150 last year with warranty. Took a month with the warranty they sell to get approval, and still have to pay $1100 out of my pocket. Worthless warranty and worthless service from Cavender. Cavender has not bothered to call me back and the warranty company never bothered to call me back either, not even once. I had to call them everyday for a month until shop got worthless approval. Buy at your own risk, just don't expect to get serviced after the sale. Buying a car for my daughter now, but will never consider Cavender again, buying elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Eduardo, I'm sorry to hear about your frustrating experience with the warranty and follow-up service. This isn't the level of care we aim for, and I apologize for any inconvenience caused. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Zac Hale - General Manager - (210) 477-8300 or zhale@cavenderauto.com

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We had a great experience with our salesperson Ciara

We had a great experience with our salesperson Ciara Cervantes we told her what we were looking for and she made it happen. We are definitely recommending her to our families and friends.

We had a great experience with our salesperson Ciara

We had a great experience with our salesperson Ciara Cervantes we told her what we were looking for and she made it happen. We are definitely recommending her to our families and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Elizabeth, we're delighted to hear Ciara provided you with a great experience at Cavender Buick GMC North! Thank you for recommending us to your family and friends. Enjoy your new ride, we wish you safe travels ahead!

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If I could rate NEGATIVE stars, I would.

If I could rate NEGATIVE stars, I would. Brought in for warranty covered repair on Jan 20, and they had it for 58 days, Service Manager Gianni Martinez literally refused to come to phone. Only time we could get any info was going in person. FINALLY ready per TEXT and we went to pick it up with NEITHER the Service Tech or Manager in site. Got it home, same problem popped up and THEN the AC and Temp gage went out, Reached out to Corporate for help and the dealership ignored them too. The ONLY person that was helpful in the service department was Carson Byers. We are without the vehicle and Rental car coverage on insurance ran out. If you need service - take it ANYWHERE but here,

If I could rate NEGATIVE stars, I would.

If I could rate NEGATIVE stars, I would. Brought in for warranty covered repair on Jan 20, and they had it for 58 days, Service Manager Gianni Martinez literally refused to come to phone. Only time we could get any info was going in person. FINALLY ready per TEXT and we went to pick it up with NEITHER the Service Tech or Manager in site. Got it home, same problem popped up and THEN the AC and Temp gage went out, Reached out to Corporate for help and the dealership ignored them too. The ONLY person that was helpful in the service department was Carson Byers. We are without the vehicle and Rental car coverage on insurance ran out. If you need service - take it ANYWHERE but here,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

I'm truly sorry to hear about your frustrating experience with our service department. It's disappointing that communication and repairs fell short of expectations, and I apologize for any inconvenience caused. We appreciate our team's efforts in assisting you, but it's clear we need to address these issues further. Please reach out so we can work toward a resolution together. Thank you, Sam Griswold - Service Director - (210) 490-2000 or sgriswold@cavenderauto.com

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every time I come here to get a repair, they try to

every time I come here to get a repair, they try to charge me an astronomical fee. I have to then always remind them that I purchased a protection plan when I bought the vehicle from them, which takes them another 45 minutes to an hour to look up. Today I brought my truck in to get a tire changed as there was a slow leak They diagnosed this leak, confirming my suspicion And then try to charge me $350 for a tire. I told them I bought the tire protection plan. Once again they had to look it up to confirm that I was correct. This took significant amount of time as usual. Why it’s not readily available I do not know. It then it took four hours to “ Get permission” to repair my tire with the protection plan I am not exaggerating. Four hours for a simple tire removal and replacement.

every time I come here to get a repair, they try to

every time I come here to get a repair, they try to charge me an astronomical fee. I have to then always remind them that I purchased a protection plan when I bought the vehicle from them, which takes them another 45 minutes to an hour to look up. Today I brought my truck in to get a tire changed as there was a slow leak They diagnosed this leak, confirming my suspicion And then try to charge me $350 for a tire. I told them I bought the tire protection plan. Once again they had to look it up to confirm that I was correct. This took significant amount of time as usual. Why it’s not readily available I do not know. It then it took four hours to “ Get permission” to repair my tire with the protection plan I am not exaggerating. Four hours for a simple tire removal and replacement.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

It's concerning to hear about the repeated delays and difficulties you've experienced with your protection plan. We strive for efficiency, so it's disappointing that this process has been anything but smooth for you. We are committed to ensuring a more seamless experience in the future and invite you to reach out if you'd like further assistance or have additional concerns. Thank you, Gianny Martinez - Service Lane Manager - (210) 490-2000 or gmartinez@cavenderauto.com

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