Cavender Buick GMC North

Service Technicians had terrible customer service. Terrible behavior from multiple people. Aggressive, no professionalism.

I absolutely love my truck and I want to express my appreciation for the professional service provided by my sales representative, Abraham. From the moment I walked in, Abraham was incredibly helpful and made my truck-buying experience unforgettable. He went above and beyond to ensure that I found a truck that met all of my preferences. I initially came in to compare two trims, the Elevation and SLT. Abraham took the time to show me several color options and even brought out both truck styles so I could directly compare them. He thoroughly explained the features of each trim and never made me feel pressured to choose one over the other. Once I made my decision, I was in love with the truck, but there was one feature missing. Abraham quickly found the exact color and trim combination with that feature, and at that point, I was sold. Thank you, Abraham, for your professionalism, attention to detail, and quick responses to my needs. You made the entire process smooth and enjoyable.

My husband and I purchased a new 2024 Sierra 1500 on 11/22/2024. We were made aware that the vehicle had been used a courtesy vehicle but being sold as a new vehicle. While test driving the vehicle we became aware of a tear in the center console and brought it to the attention of the sales person. He said he would speak to the manager and see what could be done about it. We told him at that time that as the vehicle was being sold as a "NEW" vehicle that we would only purchase it if the console were to be replaced and not repaired. We were assured multiple times that that would not be a problem and it would be taken care of so we purchased the vehicle. As time went by and no one contacted us about the "replacement" console we started calling to see when to expect this to be addressed. It became increasingly difficult to get an answer from anyone but finally were told when to bring the vehicle in. My husband took it in at the appointed time (fully expecting a new console) but when he picked it up he realized that they had tried to repair the tear instead of replacing the console like we had been assured of. Since then, after numerous emails and phone calls we still have a very obviously repaired center console and now no one returns our phone calls or emails. As you can see we are very unhappy and disappointed in this dealership and the way we have been lied to and ignored.

Made an appointment for my vehicle to have a code read. Was told the wait is 2 1/2 hours. What is the purpose of an appointment if you have to wait that long for the code to be read and then longer to have possible repairs done? Apparently appointments mean nothing and just doing a walkin would have the same affect. Will be choosing another GMC dealership as I have Platinum extended warranty. What as waste

Dave Lust and Edina are the epitome of professionalism and customer care/ service! Dave (Service Manager) & Edina (Maintenance Technician Extraordinaire) are simply the best. I drove into the Cavender Buick GMC maintenance bay at 2:00pm on a Saturday without an appointment. My Thermostat went kaput. I needed to drive from Texas to Maryland that night. I figured I?d be turned away, but I had to try right? I was truly blessed to draw both Dave & Edina to HELP me. Edina wasn?t even scheduled to work that day, but came in anyway to help her fellow Maintenance Technicians because Saturdays are very busy. They said yes! They had the part in stock and before COB 4:30pm. My truck was fixed and ready to go. Two hours later, I was booking it up I-35 on my 1,800 mile journey. Great story; great people. Thank you Dave! Thank you Edina! I made it safe and sound without a worry. No kidding.

Great experience buying from Cavender GMC. I have bought several vehicles in my life and this had to have been one of the best experiences ever,

After going to another dealership and getting treated like a second class citizen. I was able to comeback to Cavender's and purchase the truck I wanted. Matthew Delgado did an excellent job understanding what I was looking for and we were able to make a deal that was mutually beneficial. Matt's honesty, integrity and willingness to keep the customer first made me appreciate the culture at Cavender. Thanks Matt!!

Do NOT do business with this dealership. I spent hours working on the purchase of a used vehicle and had made arrangements to drive to San Antonio, with financing in hand and a request for a purchase order, only to be told at the last moment that the vehicle had been sold 'an hour ago'. The dishonesty and poor communication is like no other dealership I've ever encountered.

My spouse purchased a vehicle here, and one day later had issues with one of the tire pressure monitors in one of the tires. Turns out the technician put the wrong part on and the service manager would not take responsibility for the error and wanted to charge to correct the issue. The service manager even stated it was an error by the tech. Super poor service here. We took the car to Lexus where they knew what they were doing. I would avoid this place if you’re looking for quality service.

My spouse purchased a vehicle here, and one day later had issues with one of the tire pressure monitors in one of the tires. Turns out the technician put the wrong part on and the service manager would not take responsibility for the error and wanted to charge to correct the issue. The service manager even stated it was an error by the tech. Super poor service here. We took the car to Lexus where they knew what they were doing. I would avoid this place if you’re looking for quality service.